I have a user who when scanning, the document gets seperated (i.e. 3 page document scans through as 3 seperate documents). Hardware: Canon ImageRunner C4080i Software: PaperPort. What will help resolved this issue? Thanks.
Are you using the scan to e-mail option on the copier? If yes, then maybe the fragmented document option is activated. This causes the copiers to seperate each page into an individual document.
If it's only one user, then it might be the way his e-mail adresse was put into the address book. Check that entry.
Hope this gives you some insight.
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1 Load the document into the scanner. Note: Documents may be loaded into the scanner in multiple ways. For information on the different methods of loading documents into the scanner, see the User's Guide that came with the printer. 2 Touch Scan to Network. If prompted, enter the user name and password used to access the printer. Contact your system support person for login information. 3 Select the destination where you want to receive the scanned document. If prompted, enter the user name and password required to access the destination. Contact your system support person for login information. 4 Some additional job options may be available depending on how the application has been configured. Follow the instructions on the screen to update the options. Contact your system support person for more information on each option. 5 Touch Scan It. Depending on how the application has been configured, you may have the option to preview and make adjustments to scanned pages. 6 To scan additional documents, load the next document into the scanner and select one of the following from the confirmation screen: • Touch Yes, to same destination to scan the document to the previous destination. • Touch Yes, to a different destination to scan the document to a different destination. • Touch No to finish the operation and return to the printer Home screen.
Remove any paper from the copyboard glass before using the ADF.
Straighten any curls or wrinkles from
documents before putting them on the document tray. If this is not
possible, do not scan these documents using the ADF. Instead, use the
copyboard glass or make a photocopy of the documents and scan the
Remove staples, paper clips, and any other materials from documents.
Avoid documents with tears, perforations, or punch holes.
Do not use the ADF to scan sheets of uncommon paper or other media, such as the following:
lightweight ("onionskin") carbons
For paper smaller than 5 inches (127 mm)
by 7 inches (178 mm) or larger than 14 inches (356 mm) by 8.5 inches
(216 mm), use the scanner glass instead of the ADF. Paper smaller than
the minimum size may cause a paper jam.
For paper lighter than 16 lb bond (60 g/m sq) or heavier than 32 lb bond (120 g/m sq), use the scanner glass instead of the ADF.
Before scanning, always push the front of the ADF downward to the scanner to ensure that the magnetic latches are engaged.
Step 1 - Load the Paper
Besides the instructions below, quick
reference decals on the input tray and access hatch show the order of
steps for paper loading.
Turn on the scanner.
Ensure the scanner's scanner glass is free of paper.
Turn the green paper load lever into an upright and open position. Refer to decal number 1 located on the ADF access hatch.
Put the top end of the paper stack face up on the input tray. Refer to decal number 2 and pointer arrows on the ADF input tray.
Push the paper stack up against the
green document guide and slide it right against the green registration
stop, which is in the middle of the paper load window.
Turn the green paper load lever 45
degrees into the closed position. This will secure the paper stack.
Refer to decal number 3 on the ADF access hatch. The ADF is now loaded
and ready for scanning.
Step 2 - Scan the Document
The ADF works with many software packages
that are compatible with the HP ScanJet color scanners. To scan a
document, refer to the user's manual of the software package being used.
To Scan a Single Page
To scan a single page while the ADF is installed on the scanner, do the following.
Remove any pages from the ADF input tray.
Raise the ADF.
Place the page on the scanner's copyboard glass.
Lower the ADF all the way and do the scan.
LINK OF THE USER MANUAL IS GIVEN BELOW.............
Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL
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depends on the software you're using for scanning. In the case of the
"HP Solution Center" - when you choose to "Scan Document": On the
first screen you get, just below "File Type", you can choose the
option "Save to File Save Options…". On the next
screen (again, just below "File Type") you can, as desired, Tag/Untag the option "Create One File Per
You do not say which software you are using but if you can afford PixEdit you can save to multipage tiff, Pdfs and so on. Also combine singlepage and mulitpage documents to one mulitpage and vice verca.