Question about Samsung Computers & Internet
Got a message on hard drive test. short shelf test, error hd 521-2w, Samsung SP 2004C any suggestions? tks
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Posted on Jan 02, 2017
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May 23, 2015 | HP Pavilion dv5000z Notebook
Hopefully this will answer most your questions:
You will need to replace the hard drive, it is going bad or may already be bad.
If the computer will still load windows (it looks like the hard drive is bad, so it may not), you need to create a recovery DVD set. This has to be done with the computer booted to windows (since that is were the program is). Once you have created the recovery set, copy any files you created that you do not want to loose to an external source (external hard drive for example). These files are in the documents, pictures, videos, ect folders for each user account. Now you can replace the hard drive with a good hard drive. You will boot from the recovery set you created, this will reinstall all software that came with the computer when purchased. You most likely had to purchase the MS office package, and you should have an install disk for it. Another software you purchased will have to be reinstalled also. You can them copy your files from the external source back to your computer. This should put you just about back in business.
1. computer will not boot to windows and I would like my files still:
Most computer retailers offer services for sale. If the hard drive is readable, they can pull your information off of it, and back it up for you.
2. I did not or can not create the recovery set:
If you contact HP support (800-474-6836) they can sell you a recovery set (sometimes they will provide you one free).
3. I am not comfortable with any of this. Again most computer retailers offer services to repair your computer and back up your information. Keep in mind if your do not have the recovery set, they may just install windows on the computer and nothing else.
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