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Phillips 6500 "no disc". It will read cd but not dvd? I took it apart and cleaned the laser lens w/q-tip and alcohol. No go.

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Install the latest firmware located on Philips website. Download to a DVD and the 6500 will do the rest. Good Luck.

Posted on Apr 14, 2009


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Get a disc read error sometimes other times works great


possibly theres dirt on your disc, eg a fingerprint or similar, clean your discs if that doesn't help the problem is most likely the laser lens of the cd drive. Possibly cleaning it might help. if that doesn't help the laser might need to be replaced - they wear out.

to clean the lens you could use canned air and blow it directly on top of the small lens, or a CD lens cleaner disc.

those two should do the trick, if not the best way to clean the lens is to take apart the unit and use a Q-tip in 70% alcohol and wipe the lens clean, should work great after that if not, replace the drive or the laser assembly.

if you look in youtube you will find a video of how to clean the laser lens with a qtip and alcohol.

let me know if you have any other questions or if you require further assistance.

Thanks and I hope you get it fixed.

Feb 02, 2011 | Sony PlayStation 2 (PS2) Console

1 Answer

Wont read dvd or cd

The problem is the laser pickup assembly, the laser pickup gets weaker overtime until it can not read the disc, or the pladder motor becomes defective. One possible solution is clean the laser lens with a Q-Tip and rubbing alcohol, carefully clean the lens and wipe excess off. If this fails it is cheaper to replace the dvd player.

Jan 17, 2011 | Audiovox Televison & Video

3 Answers

Disc cannot be read

When your console does not read any disk, that is usually because of a problem with theoptical laser lens that is dirty, faulty or opaque, and will startoperating on certain disks better than others.

In that case you will hear disk spinning, whirring and clicking, butthe TOC (table of content track at start of CD/DVD will not be read,therefore the error.

Whe this problem is starting you may be able to read only few CD, DVD.After more prolonged usage , often the PS start losing the rest offunctions, and ends up not reading anything atall.

If instead there is no noise, and disk does not spin at all , thenthere is a faulty motor, or the motor micro-switch is bad. Thissituation is far less common than the lens problem.

Try first using a CD/DVD cleaner disk to clean the lens. If that doesnot work you will need to disassemble the PS, and clean lensdirectly with q tips and isopropyl alcohol, or to replace the CD/DVD lens, or the whole drive unit.

before attempting repair , contact Sony to check if the unit can be replaced orrepaired by Sony, you find the number on the Console documentation.

See also the movie below :

Sep 04, 2009 | Sony PlayStation 2 (PS2) Console

1 Answer

Memorex dvd player 2040..disc won't stop spinning!

This is due to faulty DVD lens/head. Try cleaning it with DVD/CD hed cleaning CDs.If still the problem persists, contact near by service center for replacing the faulty Lens.

Mar 13, 2009 | Televison & Video

2 Answers

My xbox wont read my game disc

if you can't send the xbox back to Microsoft this worked for me.
The 360 would spin the game up and say reading but than stop and do nothing.
I took the case apart, took out the cd drive, took that apart so i could get to the laser.
put a little big of very clean water on a q-tip, wipe the laser lens down and use the dry side to dry it off.  put it somewhat back together and test, this worked fine for me, it read a disk no problem.

Feb 21, 2009 | Microsoft Xbox 360 Console

1 Answer


When it is region lock it will say it on the display, if the player is not reading any disk, it is more likely a lens problem, see below:

Try first using a lens cleaner disk, like the ones here.

If that does not work, the unit must be disassembled, and lense cleaned with q tips and isopropyl alcohol or cleaning solution. See below:

How to Clean the Laser Pickup Lens on your DVD Player

How to safely clean a DVD lens?

Clean DVD lens, or replace player?

Clean CD or DVD ROM lens with a brush?

Cleaning your DVD drive

How to clean a DVD player

How do I clean my DVD player optical lens isoproponol alcohol

Feb 10, 2009 | Televison & Video

1 Answer

RCA DVD player model DRC105N that won't read discs anymore

If the DVD is not reading any CD, then it is often a lens problem.

If th lens cleaner does not work the unit must be taken apart, to clean the lens pickup with isopropyl alcohol and soft cotton tips.

In some case is necessary to replace the lens pickup, as this is defective.

Nov 26, 2008 | RCA DRC105N DVD Player

1 Answer

DVD player reads no disc. Was working just fine earlier today

Try these solutions: 1. Check to make sure the discs you are using are not scratched or dirty, if so clean them with a soft cloth and a small amount of rubbing alcohol on the rag. 2. Remove the cover from your dvd player by using a Phillips screw driver > Then push the eject button > Once the cd tray is out unplug the dvd player from the outlet > Take a few cu-tips and dip them lightly in a small amount of rubbing alcohol and with a small light source look in the carriage and you will see a small round glass looking bubble > This will be your laser optical lens, gently clean off the optical lens with the cu-tip moistened with alcohol > Repeat cleaning with a new cu-tip a few times > Dry off the optical lens with a dry cu-tip and let the dvd player air dry for 1 minute > Replace the cover and plug your dvd player back in and check to see if it plays the dvds.
You might want to invest in a optical lens cleaning disc which are cheap to buy. You should clean your optical lens at least once a month or as needed.
Hope this helps and let me know if it doesn't.

Jul 04, 2008 | Televison & Video

2 Answers

Mintek mdp1770 portable dvd player

Try cleaning the lens using a cotton swab and alcohol. Other than that there is little that can be done. The optics are having trouble reading the disc. You can confirm this by trying a music CD. If the CD works, it is a good indication that the optics are starting to fail.

Mar 19, 2008 | Mintek MDP-1815 Portable DVD Player

6 Answers

Samsung dvd-v4600

sounds like you need to clean the laser lens. Try using a disc cleaner first and if that dosent work then take aprt and find the laser lens, take a clean q-tip and put a little alcohol and swab the lens very carefully Good luck

May 09, 2006 | Samsung DVD-V4600 DVD Player/VCR

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