Question about RIM BlackBerry Pearl 8100

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Key pad on blackberry pearl not working

I cant answer or make any calls i took out the battery and tried to reset the phone and it said it was verifying security software. theres a silver arrow in the top right hand corner when i hit the alt button. none of the keys have their normal functions like when you hit the call button it starts typing letters

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  • Anonymous Mar 11, 2009

    Hi, I have Pearl8100 and it had got wet sometime before. I dried it and have reinstalled software after wiping it. But still the keypad is not working. The roller is able to select the things but not click them. Can anyone plz help me further.... Its not under warranty now..
    --- Vivek Singh

  • Anonymous Apr 15, 2009

    when i key in telephone numbers i get letters

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Plz......help me my problem, blackberry 8100 keypad not working

Posted on Jun 26, 2009

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  • 173 Answers

Either the phone got wet or its just a bad phone. i would call the company and see to get a replacement model, that is if it is under its warranty of two years.

Posted on Dec 16, 2008

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IF YOU HAVE A COMPANY PHONE - CALL TECH SUPPORT
IF ITS A PERSONAL PHONE CALL YOUR PHONE SERVICE PROVIDER ask if there is any special version of software you have to use.
>>>>>>>>>>>>>>>>>
try a hard reset (take the battery out wait 2 mins then put it back in) if that doesnt work...

BEFORE ANYTHING !!!! use the desktop software to backup your data (because you will be erasing ALL DATE on the device) on the BB (if you can) and save the file to the desktop. next go to https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4you need to download (use pull down menu)blackberry desktop software 4.6 and the blackberry devicesoftware (FOR YOUR MODEL PHONE) install the desktop software first thenthe device software.. this can take maybe an hour (not including thedownload time) once your done use your desktop software to restore yourdata

GOOD LUCK - Please rate this solution :]

Jun 06, 2008 | RIM BlackBerry Pearl 8100

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