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contact telstra on line help section and say that you wish to connect to adapt your big pond account to T-mail
they will put you onto a technician that will help you do it
another way-- if you know how-- is to open up the e-mail page and in the top tool bar click onto the accounts tab
click on properties icon and that will open up a box with headings
click on servers
incoming server is IMAP( probably will be pop3 )so change it
incoming mail(IMAP) is-- imap.telstra.com ( mail .bigpond.com so change )
outgoing mail (SMPT) is smpt.telstra.com ( mail.bigpond.com so change )
incoming user name will be your username@bigpond,com
the password will be the password that telstra gave you when opening the bigpond account ( If you haven't written it down then you will have to call telstra to get a new password -- you cannot make it up as it has to come from telstra --
click remember password
click on log on using clear text authentication
outgoing server tick server requires authentication
next step --click on the advanced tab
outgoing mail (SMPT) make it 465
tick server requires secure connection
incoming mail (IMAP) make it 993
again tick requires secure connection
for server time outs I have mine set in the middle
go back to the e-mail page and wait for the settings to be recorded in telstra servers
you will most likely get a new inbox heading --T-mail with your user name
what has happened here is that you are rerouting bigpond servers through telstra servers
if that doesnt work then it is back to calling telstra help -technicians to talk you through it all
happy tearing hair out day but you could be lucky and get it first try
Your email address can't change by itself. Go to the website of your email, enter your username and password. If it won't work, you are using an icorrect compination of username/password or someone who has access to your data, changed your password (so it was hacked). Try to recover your email addess with email administration. Most email servers has a procedure to recover the email. If you can't recover your email, no one else can help you.
I could almost guarantee that it has to do with your email. If you use Outlook to check your email and you know you have an email account with your software in Outlook, and suddenly let's say, you have an issue with your email, like you couldn't sign into it and you called support and they help you change your password so you could sign into it, then your outlook would in fact give you a notification that your server password has changed. If you do not use Outlook any longer, but you have no idea what I'm talking about, then ask someone how to open up Outlook or your email client on your computer and delete the accounts you never knew about, but are there:)
They will use your email address to drastically increase spam. If it gets too bad, change the email address and notify your friends of the new email address. Without the password on the email, they can't steal any emails or use your email to send info. If the spam gets bad, changing the email is the best idea.
live chat is no help, best solution is to get them to send you another unit, or go to best buy, buy a unit and return your old one and tell them it didnt work. you will have to choose a new number and stick with one email and password when it comes to magicjack or your are going to be stuck in "no solution" loop.
So I had the same problem using a Network Solutions mail account and got it working. Here is what I did:
Name: Whatever you want Address: firstname.lastname@example.org (user specific) Must include the @domain Description: same as above INCOMING MAIL SERVER User Name: email@example.com (user specific) Must include the @domain password: password OUTGOING MAIL SERVER Host name: smtp.domain.com Username:no entry password:no entry
At message that SSL failed select YES to continue without using SSL should get message twice (incoming & outgoing server tests)
Made no changes to Authentication (default-password) or Server port (default-25)
Came up and began to load mail instantly.Sent test mail and all is good.