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Re: Water and soap remains in the soap tray
You need to check for blockage in dispenser, remove completely and thoroughly clean every part of it.
Other possibility is not enough water pressure to take all powder down, check water pressure, filters in hoses if fitted..
Check hose from dispenser to drum for restriction.
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Check if drain filter is clear and drain pump is working properly. Also remove soap conditioner tray and check if you have black residue inside the soap/conditioner dispenser. Sometimes this can prevent water from entering the conditioner tray.
Most home improvement stores sell a washing maching cleaner product - try this or simply run the machine on the longest cycle with 2 cups of bleach added directly to the drum to eliminate the smells. Also check around the seals on the door and drum - lint and small items can collect there and mildew.
For the drain problem, ensure that you washer is level or slightly leaning back ( no more than just slightly) and this could fix the problem. If not that, the pathway from the dispenser to the drum could be clogged with dried soap - try flushing it with very hot water while it is open for at least 20 mins. Fill it up, wait to drain, and do it again. You can also remove the soap dispenser tray to clean and take a look behind it with a flashlight - refer to the manual for specifics on how to remove the tray. Good luck!
You are half way there.
Get a piece of stiff wire, make a right angled bend in it about 1" liong, then poke it in to all the holes at the top of the soap drawer compartment.
This should clear any blockage in the inlet jets.
This should help solve the problem.
Did you try taking the dispenser tray apart and cleaning it? The exit ports tend to clog over time. Best thing I have found is to remove the tray at the end of wash day, rinse it out, dry it and put it only partially in the machine, thereby allowing air circulation. Some water will always remain at the end of the wash cycle...inherent in the design.
As for the gasket, you'll have to wipe it down at the end of wash day and leave the door open to dry everything out. I leave mine open all the time.
Depending on which compartment the powder is remaining in, it could be low water pressure causing the problem.
If it is taking some down, but not all the powder, then try putting the powder towards the front of the compartment.
If all else fails then I suggest you get one of these dispenser balls that you put straight in the drum with the washing.
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put on prewash cycle. note which tray water enters and that is the prewash tray.
put on wash cycle which has no prewash. note which tray water enters and that is main wash tray. remaining tray is rinse
Clean the dispenser water hose ,stuck by liquid dried soup./ the hose going to washer was open during washing time so all soap loaded was gone /
During water refill if nothing water pass to soap dispenser the soap will remain intact / but in washing time all soap will directly washout dispose to drain hose without to clean clothes.