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Wireless keyboard won't work but mouse does....

Microsoft wireless multimedia keyboard 1.1

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  • rjhhh Dec 27, 2008

    Same problem.....mine is a Microsoft Wireless Natural Multimedia Keyboard. I got it along with a Microsoft Wireless IntelliMouse 2.0. I downloaded both softwares from Microsoft.com. The mouse synched up just fine with the receiver, but the keyboard won't. Brand new batteries, tried different USB ports in the computer, etc. When I go into the software for the keyboard, it says "the device is working properly" and that the battery power is just fine. Frustrating....

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Have you reset the button on the bottom of the keyboard? If you haven't, try doing so and also if it doesn't work, push the receiver button and then the reset button on the bottom of the keyboard. Hope that helps. Bud

Posted on Jan 06, 2009

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Actually, I finally got it working. It came down to the dual plug from the wireless receiver.....it has both a USB and a PS2 end. The mouse wouldn't work unless both of them were plugged in, so I kept both of them plugged in even though everything I've found online says to only plug in one of them. I noticed that the PS2 end was plugged into the mouse port.....I figured why not try switching it to the keyboard port. I did and now both the mouse and keyboard work.

Posted on Jan 09, 2009

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I have this same problem. The mouse is working fine, but I cannot get the keyboard to work. I have tried resetting the receiver and the channel on the bottom of the keyboard and that does not work. I cannot use the solution rjhh used above, because I am connecting to a laptop and there is not a keyboard port or a mouse port, only USB ports. Any other ideas? Please help. I am so excited to have an ergonomic keyboard again! Thanks,

Posted on Jan 05, 2010

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Yes. trying to help an 88 yr old man . . keyboard won't type.
it has new batteries. The mouse works. How can I help him?

Posted on Aug 06, 2010

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I have tried everything that I have read so far regarding get the keyboard to work. The mouse works so nicely. What can I do

Posted on Dec 05, 2012

4 Suggested Answers

EWSteelman
  • 15 Answers

SOURCE: the wireless mouse works but the laser 5000

press connect on the wireless device...let go and then within 5 seconds press the button on the bottom of the keyboard. Repeat the same steps for the mouse whther its working or not. The problem usually is that the keyboard and mouse are on the same "Wireless Channel" and only resyncing them puts them on a seperate channel, hope this helps.
Erick

Posted on Dec 20, 2009

SOURCE: Microsoft wireless keyboard stopped working (mouse still works)

press the connection button on the receiver. it worked for me. it took me a while to figure out there is a connection button on the receiver as well as the mouse and keyboard.

try it!

Posted on Feb 08, 2008

  • 221 Answers

SOURCE: set up of a Microsoft wireless keyboard & mouse

The devices probably came with a USB cable and a receiver, or just a USB equiped receiver, that you need to plug into your computer. Go ahead and plug the cable and receiver into the computer so that your wireless mouse and keyboard has a means to communicate with the computer. Next, Here is a website address where you can download drivers for your mouse and keyboard. You must first choose either mouse or keyboard, then the exact product and model, then the operating system, and finally the language. repeat the process for the other device (mouse or keyboard, whichever you did not choose first). Good Luck! And let me know if there are any further problems.

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

Posted on May 24, 2008

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Posted on Jan 02, 2017

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