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LG combo player freezes when playing "Wanted"

LG combo BLU-RAY HD DVD player won't play movie 'wanted" Freezes at chap 9. Did it on 3 different copies

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  • tyler59 Dec 16, 2008

    EVERY COPY I HAVE IS AN ORIGINAL DISK FROM BEST BUY. The disk is not the problem. Please help.

  • tyler59 Dec 16, 2008

    I kept on returning the DVD thinking it was the DVD . All were totally clean and free from scratches

  • tyler59 Dec 16, 2008

    Suposedly I have the latest firmware.

  • tyler59 Dec 16, 2008

    If it was the device, other DVD's would have issues. Online blogs seem to indicate that certain Blu-Rays aren't cmpatatble with certain bLU RAY dvd's

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  • Master
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Get new firmware update, that should take care of this problem. Good Luck

Posted on Dec 16, 2008

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I've seen this problem many times, and you can actually see it your self in any troubleshooting support website for blue ray players, they would say the same thing. The issue here is that the player does not play or frezes several times while playing a CD, DVD, or Blue-ray Discs. The cause is not that any of these discs are scratched or have any currupted files in them, obviously we know that because it happens with several of them not only with one, so again The cause of this is beacause the player need a sofware update, this is a known issue for several Blue-ray players already, not only for LG, but also Samsung, and several others..
You can even find support for this same issue on the manufaturer's website aswell as sofware updates that will solve your problem.
For LG support you can go here: http://us.lgservice.com/index_b2c.jsp
you will need your model # .
If you have common sense you shouldn't listen to people telling you that the issue is corrupted dvd's or others that tell you that the problem is not with the blue-ray player, if it wasn't the player then why does it do it with almost every movie you put in it?
Do the right thing get support from LG. Good luck.

Posted on Dec 16, 2008

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Its definately the issue of the device as all the dvd disks are getting freezed at chapter 9.it could be the problem of weak lens or the ccd lens is not cleaned it needs to be cleaned as the lens is dirty at particular area internally.u will have to get it serviced or do it yourself.its common problem in the device not to worry.as the device is not faulty its only the servicing/cleaning required to the device. thanks.

Posted on Dec 16, 2008

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Please go to LG support and you might see any Firmware update for this Blu Ray player.

Posted on Dec 16, 2008

  • Shahid Electronics
    Shahid Electronics Dec 16, 2008

    Good to know that you have updated firmware but wait for few days, LG will provide fresh firmware update for movie "Wanted" and may be few others too.
    Blu Ray is newly marketed technology and requires fresh updates time to time.

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If this is an actual "copy" you have made of the movie you are running into an anti-piracy issue with the movie.... has to be the original

Robert

Posted on Dec 16, 2008

  • Roberta Smith
    Roberta Smith Dec 16, 2008

    examine the disk closely..... does it appear to be the genuine movie compared to other movies you have ?... perhaps you have been sold a pirated copy.... it does happen and it doesn't concern me that it's a brand store....



    Robert

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Sir,

The file is corrupted one or on that position the file is must be not fully download. or some scratches that disc. Do some steps.... put the cd lens cleaner cd to clean the lens. it may be also problem with the lens. due to lens dust problem it will arise.

Buy a good cd lens cleaner put it and play it.

thanks
good luck

Posted on Dec 16, 2008

  • Asfiya Ahamed
    Asfiya Ahamed Dec 17, 2008

    ur last comment said may be right also. Check the manual last page u have some trouble shooting tips and wat to do with. Check throughly the manual it may be helped. Also contact customer service for help.

    check this link

    for manual, software, contact no. click this link

    good luck


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This is not the player, it is an issue with the copy u made of this particular movie, I know it doesn't do this on very many copies but there are certain movies that cause issues, I repeat this is not the player, also I wouldn't broadcast over the net that u are copying movies.

Posted on Dec 16, 2008

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  • yadayada
    yadayada Dec 16, 2008

    If U put it in another player does it play?

  • yadayada
    yadayada Dec 16, 2008

    do u have the latest firmware from LG? these freeze issues are common on Blu-Ray

  • yadayada
    yadayada Dec 16, 2008


    emissionwiz it is not the player that is the issue but the software.

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