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Updated drivers and keyboard stopped working

I updated the mouse driver for my laptop and when I rebooted the keyboard no longer works. Hence I can't sign in or access my computer. I have an external keyboard but I can't sign in to install the drivers. Please help!

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Start the windows in safe mode and remove the drivers.

Posted on Dec 19, 2008

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The cursor on my Toshiba satalight pro laptop has completely disappeared, its brand new and was updated last night, this has been going on since this update

Some symptoms that occur with Toshiba laptop mice include jumping and vanishing pointers.
These situations have occurred after software upgrades have been made.
The problems can often be solved by following basic mouse troubleshooting methods.

Overall, Toshiba laptop mice contain the basic functions characteristic of the USB variety.

The mouse device is used to move, open, delete and otherwise connect with items available on and through the computer monitor.
In Toshiba laptops and many others, the mouse pad replaces the point and click USB mouse device. This enables the mobile computer laptop to be more compact, portable and ready to use.

The mouse pad on a Toshiba laptop is located in the middle, directly below the keyboard.
The control buttons, both primary and secondary are situated below it.
The primary key, on the left, represents the left-click button on an USB mouse device.
The secondary key on the right represents the right-click button on an USB mouse.
This button is used to pull up the short menu of an item after selecting it.

Update Keyboard Driver Many Toshiba mouse issues can be solved by updating the driver.
The driver enables the mouse to function properly. Update the keyboard driver first to increase mouse and keyboard device compatibility.
To complete this task, click "Administrative Tools," accessible from the Start menu.
Next, click "Computer Management," and then select "Device Manager."
Click the "Keyboards" expansion node to bring up the list of installed hardware, and then right-click on the keyboard that is in use.
If the "Update Driver" option is available, click on it.
Otherwise, select "Properties," go the "Driver" tab and press "Update Driver."
Device Manager is a useful tool to update, rollback or uninstall incompatible drivers.

Update the Mouse Driver

Update the mouse driver by following most of the instructions in the above section, "Update Keyboard Driver."
However, after selecting "Device Manager," click the expansion node next to "Mice and other pointing devices."
Select the current mouse device in use and right-click on it.
If the "Update Driver" option is available, click on it. Otherwise, select "Properties" and go to the Driver tab and press "Update Driver."

Check BIOS Fixes

Some older Toshiba laptop models require BIOS (Basic Input/Output System) fixes.
Most of the downloads are available from their website.
Since, the BIOS chip is the liaison between the hardware and software, any issues should be addressed promptly.
Symptoms, such as erratic mouse behavior or the pointer disappearing, are signs of a need for a BIOS fix or driver update.


Toshiba and most Microsoft Windows products are compatible.
This is vital when it comes to updating necessary drivers needed for continual operating system function. The service packs they approve of are listed on their website.

Aug 13, 2013 | Computers & Internet

1 Answer

Acer mouse disassemble ???

The Acer Aspire is a laptop model that has a built-in "mouse pad," also called a "touchpad." The user runs his or her finger across the mouse panel to move the cursor. If your mouse pad no longer responds to your touch, it may be due to a build-up of dirt and grease. Another common problem is having an outdated or damaged mouse pad driver. These problems can be quickly resolved without having to take apart the laptop.

Hold down the "Fn" key, which is found at the bottom left corner of the keyboard. Press the "F7" key once while holding the "Fn" key. Look for a message that says "touchpad enabled." b> Update the Drivers Go to "Start" > "Control Panel" > "System and Maintenance" > "Device Manager." Double-click on "Mice and other pointing devices" to expand the options. Right-click "Synaptics Touchpad" and then click "Search automatically for updated driver software." Wait for the computer to scan and install new drivers. Restart your laptop. Acer Aspire 5738 7736 Touchpad Mouse Replacement

Jan 30, 2013 | Acer Computers & Internet

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Toshiba Satellite A65-S126 keyboard no longer works

If you have the disk or driver for keyboard then reload it.
If not then use the mouse and click on the Start button, use the mouse's right button on Computer (My Computer). Select Manage. When the Computer Management console appears, Select Device Manager. Expand the Keyboard Section. Right Click on your computer name and select Scan for hardware changes.
If this fails to reload the driver then right click on the keyboard item that says Unknown and select Update Driver Software.

Jan 29, 2013 | Toshiba Satellite A65-S126 Notebook

1 Answer

Acer inspire 5332key board problems

Try reinstalling/updating the driver, click: start>control panel>hardware and sound>device manager. Look for keyboards and expand the menu. Right click on the keyboard adapter and click properties. The first tab (general) will tell you if the device is working properly. Click on the drivers tab, choose update driver and search automatically for updated software. You can also try to; uninstall the keyboard, reboot the machine and let windows install a new driver.

Mar 28, 2012 | Acer Computers & Internet

2 Answers

I have a Lenovo think pad L512 444-4WG,Ci3. I also have a Logitech cordless mouse M-RCJ134,C-UUBD58. At first the mouse worked well with my Lenovo thinkpad but after a Microsoft update I found that the...


It sounds like the update installed new drivers which may be causing your problem. You can try rolling back the drivers on the mouse. to do this on Windows, you go to control panel, then open up device manager, locate the mouse in question and make sure it is enabled. You can open up the properties panel on the mouse by right clicking on it and selecting properties. You will also notice a
"driver" tab and in that tab you should have an option to manage the drivers and do a roll back.

You can also go to logitechs website, locate the drivers page and install newer drivers or older ones(if that worked).

I hope this helps and if so thumbs up my solution.


May 04, 2011 | IBM Computers & Internet

1 Answer

My cursor jumps around in Outlook and also highlights things

Sounds like a hardware problem with your trackpad or your keyboard. I suggest attaching an external mouse and keyboard, then disable the touchpad and keyboard drivers in device manager. Reboot and see if it still happens

Sep 06, 2009 | Acer Aspire 4730-4947 Notebook

1 Answer

Sony laptop cannot use keys on the laptop seems to have frozen

It could be a software or hardware issue.

Check Sony's website for updated keyboard / touchpad drivers.

If that doesn't work, uninstall the keyboard from the device manager and reboot the computer.

If that doesn't work then it's likely a hardware issue.

Jun 13, 2009 | Computers & Internet

1 Answer

USB wireless keyboard doesn't work

You need to unload the USB drivers for the keyboard and let windows find them again at restart. How does a novice do this? It's not hard. Go to Start, Control Panel, System, Hardware, Device Manager, Keyboards. Right click on this and select uninstall. Reboot your machine. If the drivers are not corrupted they should load fine, if they are corrupted then Windows will ask for the original operating system disk.

All this assumes that your keyboards are electronically working. This last holiday season alot of people brought in their Logitech - Target specials that no longer worked. Seems that if you insert the batteries backwards once the keyboard no longer operates (mouse OK). Never checked in to it too deep.

Good Luck

Mar 19, 2009 | Acer Aspire 5100 Notebook

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Hotkeys don't seem to work correctly

Most likely Missing Drivers.. Go to the manufacturers website and get updated drivers for your make/model... mainly the chipset drivers, mainboard drivers, usb/hotkey/keyboard drivers etc....

Oct 13, 2008 | Acer Aspire 3680 Laptop

1 Answer

Keyboard and touchpad

Have you attempted to use an external mouse? - USB - if so does that work?
if it does - Click on START - Control Pannel - Keyboard (& Mouse Respectively) - Click on the hardware Tab - Select the relevant Key Board, Click on Properties - this will give you a device status - if is is not working properly - click Trouble shoot & follow the onscreen instructions. - If is "Working Properly" click on Drivers - check your driver is updated, or roll back.

If you happend to be on a server and the keyboard and/or mouse have stopped responding - you will need to restart (The Server). Ensure that the Keyboard and mouse are on PS2 connections and not USB - the Severs do not like USB Connected Comms Devices. I have found if there are wireless mouse's &/or Keybourd's &/or any USB connected Mouse/Keyboard, they tend to somehow interfere with each other (i.e. the sever with one of the terminals) - only remedy I have ever managed to make work is restart.

Hope this helps

Feb 04, 2008 | Toshiba P25-S670 Notebook

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