Question about Dell 5100cn Laser Printer
I tried the solution offered by the person who had the same error message on the 5100 printer. I took the fuser assembly out 3 times and put it back in. It's seated properly, but I still get the message. I don't need this (as if anybody does) right now!!!!! Do you think I just need to get another fuser assembly?? Sue
I've been reading several problems like this and suggested the following:
replacing fuser and low voltage power supply first (LVPS) before moving on to transfer roller and imaging unit.
And suggested that, If all else fails, replace machine control unit.(MCU)
Hope this help.. please vote... thanks.
Posted on Oct 27, 2017
Go to this link and go into the first Support Forum at the top off the page might help you out,if not just scroll down the page and you might find something to help you out.. Error message on Dell Printer 3200cn 010 397 Google Search
Posted on Oct 27, 2017
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Posted on Jan 02, 2017
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.
1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).
2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)
3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).
4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).
END of troubleshooting.........
In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.
Hopefully this helped.
Posted on Oct 02, 2008
We had the same problem. I loosened the levers that hold the fuser in place, and the one on the left side (as you face the printer) came out. When I put it back in, it didn't click into place all the way and the error message came up. I pushed down slightly on the fuser, then pushed the lever toward the back of the unit about as hard as I dared until it clicked back into place. That locked the fuser into place properly and resolved the problem.
Posted on Oct 06, 2008
Posted on Dec 12, 2008
SOURCE: ERROR CODE 010-387 RESEAT FUSER
I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.
Hope this helps!
Posted on Jan 20, 2009
SOURCE: RESTART Printer
The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one. I found the answer on the dell troubleshoot website
Posted on May 18, 2009
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