Question about Dell 5100cn Laser Printer

2 Answers

Error message on Dell Printer 3200cn 010-397

I tried the solution offered by the person who had the same error message on the 5100 printer. I took the fuser assembly out 3 times and put it back in. It's seated properly, but I still get the message. I don't need this (as if anybody does) right now!!!!! Do you think I just need to get another fuser assembly?? Sue

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  • Anonymous Jan 19, 2009

    Very annoying problem!

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2 Answers

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  • Master
  • 749 Answers

I've been reading several problems like this and suggested the following:
replacing fuser and low voltage power supply first (LVPS) before moving on to transfer roller and imaging unit.
And suggested that, If all else fails, replace machine control unit.(MCU)

Hope this help.. please vote... thanks.

Posted on Oct 27, 2017

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  • Dell Master
  • 8,387 Answers

Go to this link and go into the first Support Forum at the top off the page might help you out,if not just scroll down the page and you might find something to help you out.. Error message on Dell Printer 3200cn 010 397 Google Search

Posted on Oct 27, 2017

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Corysf62
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SOURCE: 010 397 Error Message on Dell 5100cn

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Posted on Oct 02, 2008

  • 1 Answer

SOURCE: dell 3100 error 010-397 restart and reseat fuser roll

We had the same problem. I loosened the levers that hold the fuser in place, and the one on the left side (as you face the printer) came out. When I put it back in, it didn't click into place all the way and the error message came up. I pushed down slightly on the fuser, then pushed the lever toward the back of the unit about as hard as I dared until it clicked back into place. That locked the fuser into place properly and resolved the problem.

Posted on Oct 06, 2008

dan231
  • 236 Answers

SOURCE: I keep getting error message 010-397 on my Dell Printer.

The fuser is what heats the toner to the paper.

Here is a picture of one.

be careful for it will be hot if the printer has been on and running.

and here is a link to buy one from dell.

Posted on Dec 12, 2008

  • 3 Answers

SOURCE: ERROR CODE 010-387 RESEAT FUSER

I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Posted on Jan 20, 2009

  • 1 Answer

SOURCE: RESTART Printer

The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one.  I found the answer on the dell troubleshoot website

Posted on May 18, 2009

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A 925 Fuser Error indicates that the wrong fuser lamp or the incorrect fuser assembly is installed.
  1. If this error appears shortly after the fuser unit in the printer is replaced, put the old fuser unit back in.
    If the error message goes away with the old fuser unit, please check that the new fuser unit is the correct one for this printer model.
  2. If the printer has not recently had its fuser replaced, plug the printer directly into a wall outlet. Surge protectors and power strips can sometimes regulate the voltage to a fault for the printer. If the printer is already on a wall outlet, plugging the printer into a different outlet may solve the problem. Keep in mind that there is no need to have the printer connected to a computer during testing for a fuser error as any pages to test the functionality of the printer can be processed internally.
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Error code 010-397 dell printer 5100. Have change fuser and restart printer keeps coming up as error message


) The fuser gets very Hot!! Let cool for 10 minutes after turning off the power and unplugging the copier!

2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear..
3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed.

CBR Tech Solutions or http://www.cbrtechsolutions.com

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Fuser 50.1 error on HP 3500 printer


From HP Website:
50.X FUSER ERROR Description A fuser error has occurred. Action
  1. Turn the printer off.
  2. Verify the fuser is properly installed and fully seated.
  3. Turn on the printer.
  4. If the message persists, contact HP Support.

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1 Answer

ERROR CODE 010-387 RESEAT FUSER


I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Jan 08, 2009 | Dell 5110cn Laser Printer

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142.10 Service Motor Error


my dear Your printer's lower door must be completely closed before the upper door is rotated downwards and closed.  If you close the two doors at the same time, a mechanism inside the printer may become dislodged and return an error message. heres the step i teach to you, it is not a fake this is my thrisck , and many people are success of my guide, hope it was also helpfull to you. step 1 Power off the printer. Remove the fuser assembly and carefully set it aside.
Locate the link on the top right side of the printer where the fuser used to be. Using the eraser-end of a pencil or similar tool, reposition the link into the metal track. Once the link is positioned, rotate the upper door while holding the link in position to ensure it travels properly along the metal track. Replace the fuser and secure the thumbscrews. Power the printer back on to see if the error has cleared. If the error persists, contact Lexmark technical support for assistance. or just tell me for confirmation. thanks god bless

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3 Answers

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How do you reset fuser on a dell 5110? replaced fuser but still tells me to replace

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I have just changed the fuser unit and the printer is still giving the
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Maxwell Mpundu@technet.co.zm

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5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

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