Question about Dell 5100cn Laser Printer

2 Answers

Error message on Dell Printer 3200cn 010-397

I tried the solution offered by the person who had the same error message on the 5100 printer. I took the fuser assembly out 3 times and put it back in. It's seated properly, but I still get the message. I don't need this (as if anybody does) right now!!!!! Do you think I just need to get another fuser assembly?? Sue

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  • Anonymous Jan 19, 2009

    Very annoying problem!

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2 Answers

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  • Master
  • 749 Answers

I've been reading several problems like this and suggested the following:
replacing fuser and low voltage power supply first (LVPS) before moving on to transfer roller and imaging unit.
And suggested that, If all else fails, replace machine control unit.(MCU)

Hope this help.. please vote... thanks.

Posted on Oct 27, 2017

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  • Dell Master
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Go to this link and go into the first Support Forum at the top off the page might help you out,if not just scroll down the page and you might find something to help you out.. Error message on Dell Printer 3200cn 010 397 Google Search

Posted on Oct 27, 2017

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Corysf62
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SOURCE: 010 397 Error Message on Dell 5100cn

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Posted on Oct 02, 2008

  • 1 Answer

SOURCE: dell 3100 error 010-397 restart and reseat fuser roll

We had the same problem. I loosened the levers that hold the fuser in place, and the one on the left side (as you face the printer) came out. When I put it back in, it didn't click into place all the way and the error message came up. I pushed down slightly on the fuser, then pushed the lever toward the back of the unit about as hard as I dared until it clicked back into place. That locked the fuser into place properly and resolved the problem.

Posted on Oct 06, 2008

dan231
  • 236 Answers

SOURCE: I keep getting error message 010-397 on my Dell Printer.

The fuser is what heats the toner to the paper.

Here is a picture of one.

be careful for it will be hot if the printer has been on and running.

and here is a link to buy one from dell.

Posted on Dec 12, 2008

  • 3 Answers

SOURCE: ERROR CODE 010-387 RESEAT FUSER

I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Posted on Jan 20, 2009

  • 1 Answer

SOURCE: RESTART Printer

The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one.  I found the answer on the dell troubleshoot website

Posted on May 18, 2009

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There's an error 5100 appear on my printer canon mp770. I need some help,please.


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Error message: Service error 5100 on my Canon MP160 Printer


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Error code 010-397 dell printer 5100. Have change fuser and restart printer keeps coming up as error message


) The fuser gets very Hot!! Let cool for 10 minutes after turning off the power and unplugging the copier!

2) Pull the two blue locking tabs forward and remove the fuser unit. Reinsert and push back on the tabs to lock back into place. Sometimes just reinserting the fuser will allow the catch on the locking tab to function correctly and push the trigger on the sensing unit. Turn the copier back on and pray the error code doesn't reappear..
3) Mine reappeared. Evidently the catch on the fuser unit was still not pushing the trigger forward, causing the copier to surmise that no fuser unit was installed.

CBR Tech Solutions or http://www.cbrtechsolutions.com

Oct 14, 2009 | Dell 5100cn Laser Printer

2 Answers

Won't copy, error message 2200 pops up and says to check manual. Manual doesn't reference that error message.


Try this - turn off the printer.
Remove the power supply.
Press the power button for 15 seconds.
Then plug it back in.

That should've cleared the printer!

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Dell 5100 printer error code 009-380


Hi You can Try

Error Code 5100
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Clean the timing strip.

Solution 2:
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Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.


All The Best: Pineworks

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1 Answer

RESTART Printer


The new magenta cartridge you put in is bad. If you put the old one back in then you get the low toner message. Take the new cartridge back and get another new one.  I found the answer on the dell troubleshoot website

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