Question about Office Equipment & Supplies
Note: You may receive a message informing you that another sheet of paper is jammed elsewhere in the printer. If so, please open the front door and remove the toner cartridge. Also open the rear door of the printer (and the duplex option if a duplex unit is installed). Remove any and all jammed sheets of paper you find. Then try printing again.
Posted on Dec 16, 2008
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Posted on Jan 02, 2017
SOURCE: Red Paper light keeps flashing
Try to find thge combination of buttons that reset the printer. there are many possiblities due to the modles - but try pressing any 2 and whilst holding them down switch off and then on again. Also this utility could proce use full. When it is loaded -right click the task bar icon. www.ssclg.com
Posted on Oct 02, 2007
Follow the steps below -
1. check the media / paper compatibility. It sould be as per hp :
Paper tray capacity Type Weight Capacity Input tray Capacity Output tray Plain paper 60 to 90 gsm (16 to 24 lb) 150 50 (20 lb paper) Legal paper 75 to 90 gsm (20 to 24 lb) 150 50 (20 lb paper) Cards 200 gsm (110 lb index max 30 30 Envelopes 75 to 90 gsm (20 to 24 lb) 20 10 Transparency film N/A 25 25 or fewer Labels N/A 30 30 4 x 6 inch (10 x 279 mm) Photo paper 236 gsm (145 lb) 30 30 8.5 x 11 inch (216 x 279 mm) Photo paper N/A 20 20 Paper sizes Type Size Paper Letter: 216 x 279 mm (8.5 x 11 inches)
Legal: 216 x 356 mm (8.5 x 14 inches)
A4: 210 x 297 mm
A5 148 x 210 mm
Executive: 184.2 x 266.7 mm (7.25 x 10.5 inches) Envelopes U.S. 10: 105 x 241 mm (4.125 x 9.5 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency films Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm Photo 102 x 279 mm (4 x 6 inches)
127 x 178 mm (5 by 7 inches)
Letter: 216 x279 mm (8.5 by 11 inches)
A4: 210 x 297 mm (8.27 by 11.7 inches) Labels Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm Custom 76 x 127 mm up to 216 x 356 mm (3 x 5 inches up to 8.5 x 14 inches) Print margin specifications Paper size Top Bottom US Letter
US Legal 1.8 mm (0.07 inch) 3 mm (0.12 inch) ISO A4
JIS B5 1.8 mm (0.07 inch) 6.0 mm (0.2 inch) Envelopes 1.8 mm (0.07 inches) 14.3 mm (0.5 inches) Cards 1.8 mm (0.07 inch) 6.7 mm (0.3 inches) 2. paper should be placed to the right of the tray and a little inside with a min distance within the papers of .1 mm
3. open the rear access door of the printer (with grids) on the back and reval the rollers. Take a slight moist cloth ( not cotton ) and clean the rollers with it by moving them 4 times upwards.
4.open the cartridge door ad observe the thin plastic strio on top of the steel rod on which the carriage moves. Take a small piece of paper and hold the strip with it ands swipe it once witout applying much pressure as it could come out in any direction and as much as you can
5. make sure you replace the cartridge if its refilled. It could provide obstruction.
move the carriage 4-5 times continuously with as much speed and make sure there is no obstruction in the carriage movement.
6. press set up button on the printer panel - go to print reports - ok / enter - self test report - see if the paper jams. If not good.. If yes take a look into the next step.
7. pull out the power cable directly from the printer. Press and hold # and 6 button on the printer and insert the power cable and do not release the buttons till you see te display glowing blank or some processing happening. Release the #6. If the printer turns off then press on the power button to turn it on. Continue with country and language settins as apprpriate. Choose your country during this reset. Complete the alignmet then. Take a printout to see if the paper jams again.If yes - the printer definitely needs servicing.
Posted on Apr 08, 2008
SOURCE: Continual problem with paper jam
try with other manufacturer's paper, you can try by reinstalling the drivers
if the problem persist then your printer needs to be serviced
Posted on May 31, 2008
If the paper is jamming at the exit rollers, you will be need to clean the rubber on the rollers. It gets shiny and does not grip the paper to take it away.
Posted on Mar 03, 2009
Tips for a great answer:
What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
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