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Ricoh GX3000 error 990 on startup ink cartridges are new and clean. Any Idea what the problem may be?

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ERR (990) or ERR (999) are both error messages which are displayed when a sensor does not work normally due to dirtiness. For example, either may be caused by a dirty maintenance unit or clogged ink nozzles. It may be possible to resolve the issue by cleaning the device as described below
To clean your device, follow these steps.

  1. Turn off the main power switch.
  1. Open the top cover.
    Take care not to snag the sleeves of your clothing on the cord (1). Do not touch the feed belt (2).
ricoh gx3000 error 990 - 00083_with_arrow.jpg
  1. Clean the part indicated in the image below using a damp cloth or a cotton tipped applicator.
    Never use tissues because it can contaminate the maintenance unit with loose fibers.
sc990-999.jpg
  1. Close the top cover.
  1. Turn on the main power switch.
  1. Print the nozzle check pattern and check that the nozzles are not clogged.
If the problem persists, contact your local authorized service/support representative.

Posted on Dec 27, 2008

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Ricoh Aficio GX3050 Gel sprinter - error999


BULLETIN NUMBER: J001/J003/J006/J007/J010/J011 – 021 07/02/2008
APPLICABLE MODEL:
GESTETNER – GX3000/GX3050n/GX5050n
LANIER – GX3000/GX3050n/GX5050n
RICOH – GX3000/GX3050n/GX5050n
SAVIN – GX3000/GX3050n/GX5050n
SUBJECT: SC999 OCCURS
SYMPTOM:
An SC999 (Maintenance Stepper Motor Home Position Error) occurs.
CAUSE:
Some of the ink in the machine has dried, and as a result the maintenance stopper motor cannot rotate or
the levers come loose.
NOTE: The following conditions make it easy for the ink to dry up (See Appendix 3 for more details):
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- Long intervals between machine usage
- Total period of usage is long
- Low Print Volume
 COPY QUALITY
Fixed ink Stepper Motor
Right Flushing Gate
Levers
Tech Service Bulletin No. J001/J003/J006/J007/J010/J011 – 021
Page 2 of 5
SOLUTION:
Production Countermeasure:
The shapes of some parts in the Maintenance Unit have been changed in two steps ("Step 1" and "Step 2"
below).
NOTE:
See Appendix 1 for the details of the Step 1 and Step 2 modifications.
See Appendix 2 for the visual differences among the unmodified unit, the Step 1-modified unit, and
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See UNITS AFFECTED for the Serial Number cut-in of Steps 1 and 2.
Field Countermeasure:
1. Cycle power OFF/ON.
2. Install one of the modified Maintenance Units ("Step 1" or "Step 2").
NOTE: For customers experiencing a SC999, have them contact 1-800 Ricoh38 for replacement.

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1 Answer

I replaced the ink waste tank on my Ricoh GX3000 - then it asked for new yellow ink cartridge and I replaced that. Now I have an error code 990 and I can't get rid of it.


bonjour,
allume ton imprimante,puis retire toutes tes cartouches.
eteint l'imprimante.
rallume l'imprimante et remet les cartouches.
le code d'erreur 990 indique de l'air dans les tuyaux.
ça devrait marcher!

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Ricoh GX3000


ERR (990) or ERR (999) are both error messages which are displayed when a sensor does not work normally due to dirtiness. For example, either may be caused by a dirty maintenance unit or clogged ink nozzles. It may be possible to resolve the issue by cleaning the device
look here for instructions:
http://www.ricoh-usa.com/support/knowledgebase.asp?tsn=Ricoh-USA

Jan 25, 2008 | Ricoh Aficio GX3000 All-In-One Printer

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