Question about Microsoft Xbox 360 Console

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Disc unreadable My 360 console keeps telling me my NHL 09 game is unreadable and should be cleaned with a soft cloth, even though it is clean without a scratch on it my console still continues to ask me this. I have borrowed the same game from a mate and the console is telling me to clean the disc at the exact same point of the game as my one. All my other games are working fine without being asked to clean them and all my dvds are running ok without being asked to do this, I also have NO flashing lights of any kind on my console or control pad. I have e mail x box themselves and all they gave me were to hopeless links that didn't help one bit. Am I having problems with my console or is it just a part on both discs that is indeed unreadable?

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Does all your games work?

i took my abox apart and cleaned the lens with a cotton bud with cd disc cleaner fluid

(just brush over it - no pressure)!

this did work for me.

p.s look on you tube to see how to take your xbox apart, it can be abit tricky without getting MAD.

Posted on Dec 16, 2008

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Hello there, if you have ever put anything inside your console besides an official game, this will cause some makes of optical drives that ship with the 360 act a little funny. I can only suggest putting in an xbox1 game (preferably one that works), letting it come to whatever resolution it will come to(the console) then trying the hockey game again, repeat this process with different types of disc to see if you can get the optical drive to get back into the mode for that particular game. A lot more is going on than that but that's the short of it.

Posted on Dec 16, 2008


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How do I fix my xbox game the xbox keeps saying unreadable disc clean with a soft cloth and restart the console.

If you get the error with just one game, but not others, unfortunately it is likely damage to the disc. If it is under warranty, or if you bought it at a return-friendly place, maybe you can get a replacement. If the system is giving you this error with several games, it is likely the disc reader in your Xbox. The Xbox 360 has a well-known issue with DVD drive failure over time. If your system is still under warranty, or sometimes even if not (because this was such a big problem for Xbox), Microsoft may repair it. Try calling them and patiently discussing it. If it is not under warranty, and you are good with repair work, try this:

Jul 25, 2014 | Video Game Consoles & Games

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Got a xbox 360 and i put a game in then it tells me to open tray so i open then close then tells me to open again and it just keep doing that i cant play anything

Inspect and clean your disc Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc. Clean your disc Hold the disc by the edges without touching the top or bottom surfaces. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.

· Note Use ONLY water to clean the disc.

· Once the disc is clean, load the disc into your console and see if the disc plays.

Click here to download repair guide

Dec 24, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox keeps on telling me everytime that i put a game into it that "this disc is unreadable". "1. Clean the disc with a soft cloth. 2. Restart the console". I've followed the instructions numerous times...

Good ol' 360 CD drives. I've seen solutions to this involving adjusting/cleaning the lens, or adjusting the magnet in the CD drive. That would obviously involve opening it up which I would not recommend if you're still under warranty. The worst case scenario is that you have a dead CD drive, meaning that it needs a replacement. Microsoft will probably fix it for free if you're under warranty. If not, you can try the other possible solutions I listed. If you want to open it up, there are several tutorials on youtube.

Oct 18, 2010 | Microsoft Xbox 360 Console

1 Answer

When i put a game into my xbox 360 it keeps telling me to open tray and wont load the game

One problem... The Disc Is Unreadable... clean it with a soft cloth, then insert it, if still same problem... take it back from where you bought it, and tell them the problem, they should replace the Game.

Oct 14, 2009 | Microsoft Xbox 360 Console

1 Answer

Unreadable Disc for all games?

yes you can theres two ways,

you can buy a disc cleaner thats just a normal disc with brushes on it, and it wil spin inside and clean the lense.

or you can take it apart and manually clean the lense

problem solved :)

Feb 16, 2009 | Microsoft Xbox 360 Console

6 Answers

NHL 2009 Xbox 360

unable to read disc problem for nhl09 xbox 360..... go to memory in your xbox360. press "y" and then press ...xx LB RB xx and it will fix it.

Oct 02, 2008 | Microsoft Xbox 360 Console

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