Question about Creative Labs ZEN Vision:M Digital Media Player

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My Creative Zen M won't "dock"

Using the USB, I tried to dock my Zen but it won't go into docked mode. My computer will make a noise recognizing the USB but the Zen will simply turn on and play music. When I opened the Creative Zen Explorer, it tells me to plug my player in. But it is plugged in. I have had my player for about a month and have docked it several times. If it does not "dock" I can't download anything to it! Please help!

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  • milesmart Jan 08, 2009

    my zen won't dock but it makes the sound that it is?

  • aidan_ryan12 May 07, 2009

    It wont dock. Therefore i cannot sync my music. My computer makes the sound as to recognise that it is plugged in but it will not dock. My zen media explorer tells my to connect my device

  • ps9741 May 17, 2009

    i plugged in my dock and then the computer kept on saying that the player was not connected

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One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.

If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!

Posted on May 18, 2009

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My zen microphoto wouldn't dock after working well. It coincided with a download of windows media player 11. I was told to download media player 11 again and to restart the computer twice. Something to do with a driver missing. I didn't think this would work - but it did! In fact two zen micros that wouldn't dock are now docking perfectly!!

Posted on Apr 10, 2007

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Well... i could help....but this is aint a permanent solution...
heres what u should do:
reset your player .. and connect it diretly via usb to ur computer while its resetting....
u will have it docked and charging...
when u unplug it, it will remain charging and docked but actually its not ...
reset it again and u can listen to the music...

Posted on Nov 28, 2008

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Its the mother board, if its not under warranty you have to buy a new mother board and install it using Youtube video.

Posted on Mar 03, 2009

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