Rank: Apprentice
Rating: 97%, 19 votes
One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (
this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.
If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."
If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:
--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer
Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!
