Question about Avaya AT&T Partner Phone
We are missing calls because we can not shut off auto answer. How do we do that? please help us. Thanks. Mary DeBonis
My TAW-848 has FOUR manuals. Which one are you looking in?
The auto answer is either controlled from the AUTO ANS button on the phone, or programmed in the system. Since each system is different, you need to look at the Operating/User manual for personal features for your phone. In the TA, it's PROGRAM 41 for TONE call and then the AUTO ANS button will work. IIRC (bench system is in the van at the moment) if you use 42 for VOICE call, the AUTO ANS button won't work at all. It's similar in TAW and TDA systems.
Posted on Nov 10, 2008
SOURCE: auto answer
If you are an administrator, you can make the change in the second page of the station "auto-answer=none". Otherwise, if you are user and there in in your menu list the feature int-auto-ans, you can press the specific button.
I hope to help you.
Posted on Feb 04, 2009
Depending on the type of voicemail you have, That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234.If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming.
Posted on Oct 06, 2009
Yes you need the PC ASA card and not ASX,
Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,
reception would need to activate a programmable button ASA button when experiencing high volume calls,
If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?
If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.
This may not solve your answer and ring delay on day or night mode needs to be looked at.
The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.
Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.
The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.
Posted on Apr 08, 2010
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