Question about D-Link Express DCS-900 Network Camera

2 Answers

Video freezes when streaming to the internet

Hi folks: Just bought one of these cameras to try and so far it seems great - much better image quality than the wirless X-10 cameras I had been using. One issue has occurred. When using the active X over the internet to view the video the video seems to freeze about every 5 to 10 seconds - it usually comes back after another few seconds. (Freezing does not occur on my local network) Would I be correct to assume that this is an uplink problem? - i.e. upload capacity of my DSL line is not fast enough to accomodate the streaming video? I set the image to be 160 x 120, 15 fps and very high compresion - this seemed to help a bit. Is there anything else I should be doing (firmware version is 3.00 2005-11-16) Best regards, thanks for any suggestions you can offer... Dave Melnyk, Toronto, Canada

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I'm having the same problem except ten times worse. I am positive it has to do with the router, because I had to mess with it to get my Windows Live messenger to work...

Are you connected through a router?

Posted on Jul 29, 2008

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  • 202 Answers

Dave, While of course it may be a capacity issue. Is the video smoother at different times of the day? or is it every 5-10 seconds no matter what time of day. It may be security software checking the stream. How is your firewall/router set? Do you have a designated port for the camera? Let me know if that helps at all. Good Luck, Tim

Posted on Mar 23, 2007

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Posted on Jan 02, 2017

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My computer freezes every time I use my camera. What can I do?
trnsp.gif Answer Normally if a camera freezes after a few seconds, it is related to the USB chipset you are running. Some chipsets do not have enough bandwidth to support a camera. Make sure you are plugging the camera directly into the computer while testing and unplug any other USB devices you may have except a keyboard or a mouse.
To resolve the issue, we recommend using the USB troubleshooting steps detailed in Troubleshooting USB Issues.
If you have the same issue but do not have the USB chipsets discussed in the document, please make sure you have the latest version of the Logitech camera software AND the latest version of DirectX.
You may also want to slow down the hardware acceleration. To do this, right click on the desktop and choose Properties. Click on Advanced/troubleshoot. Lower the hardware acceleration, apply any changes and try the camera again.
If you are running Windows XP, please make sure you have the latest sound card, video card and Windows XP updates. You can get the sound card and video card updates from the card manufacturers or PC manufacturers web site. You can get the Windows XP updates from Microsoft. With the release of any new operating system, we suggest that you check for updates to the operating system and hardware drivers. These updates can resolve many video streaming issues.

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