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I'm not familiar with the Epson Stylus printers, but I'm going to hazard a guess. If the paper does not move at all, the paper pickup feed mechanism is at fault. One of two methods is used to pick up the sheet. Either the front lower portion of the tray is lifted up to force the top sheet into the feed roller, or the feed roller is connected to a drop-swivel to drop the feed roller onto the top sheet of paper. You'll need to look carefully at the feed mechanism to determine if a gear or clutch is failing. If the paper moves into the machine about 1/2 inch and then stops, either the first paper feed roller past the pickup roller may be at fault. Also check to see if the paper sensor between the paper pickup roller and the first feed roller is working properly.
This can also be caused when the upper cassette tray (for small paper
stock / photo paper) becomes detached from the lower tray. There is a
gear attached to the lower paper tray which handles movement of the
upper paper tray. Make sure that moving this gear causes the upper
paper tray to move. If it doesn't, then you need to snap the upper
paper try on a little better.
This can also be caused when the upper cassette tray (for small paper stock / photo paper) becomes detached from the lower tray. There is a gear attached to the lower paper tray which handles movement of the upper paper tray. Make sure that moving this gear causes the upper paper tray to move. If it doesn't, then you need to snap the upper paper try on a little better.
put paper in the upper slot (known as the MP), pull all paper from lower tray, send document to print and see if it prints ok - if it does, the problem may be with the lower print drawer - there is a spring under metal pad that lifts paper so it's grabbed by the printer paper transport. the spring may have broken or become dislodged so separation pad (the metal plate holding paper up) remains down - the transport "thinks" there is no paper
Before printing, the printer checks the paper size. If the paper edge guide is positioned incorrectly, the paper may be fed at an angle. If this happens, the bottom of the paper is therefore at an angle and not perpendicular with the paper feed rollers. This can result in the paper sensor not recognising the real page width as it can only detect a certain amount of the bottom of the paper sheet which is nearest to it.
If only part of the width of the paper is detected, the printer considers that the paper width is less than it actually is. To avoid printing on internal parts of the printer such as paper feed rollers, the printer automatically cuts the image to fit the detected paper width As this phenomenon depends on the paper feeding condition, it can be random. Reload the paper and make sure it is loaded correctly. All the way to the right and the paper guide correctly adjusted.
In your accounting software is there a way to add a greeting or salutation to the bottom of your receipts? Something like Thanks for your business come again soon? I'm wondering if someone got into that part of the software and although they didn't actually type any greeting or message in there that the printer would print but maybe instead put in a blank area by hitting the enter key several times so that the printer saw the space there and created it? If that isn't a solution i'd need to know more about your accounting software.
Try these steps.
Print transfer jams
1. If a piece of paper is trapped in the paper preheater, try pushing out the paper by
inserting a stiff piece of cardstock into the paper preheater.
2. Using diagnostics, test the paper preheater sensors. If the test fails, replace the
paper/drum heater assembly.
3. Check to see if the upper feed roller drive belt is broken or slipped off of its pulleys. In
such a case, the upper feed roller does not rotate when the lower feed roller rotates.
4. Check that the feed rollers rotate smoothly and that the front cover is fully closed and
5. Check the paper-eject path for obstructions. Ensure no small pieces of paper are
trapped around the stripper fingers or rapid release guide.
6. Ensure that the transfix roller rotates during the transfix process. See SF168 and
7. Test the sensors in the paper path. Look for damaged or non-operating sensor flags.
8. Check the transfix solenoid and its cam. Ensure they operate correctly and are properly
lubricated. If lubrication is needed, apply a dab of grease to the contact point between
the cam and the latch and the cam and the cam-advanced spring. Refer to
"Lubrication" on page 6-177.
9. A stripper finger, or rapid release guide, jam can occur because of broken teeth on the
small section of the back-side of the compound gear. The root cause of this may be also
be due to a lack of transfix cam grease. If you find broken teeth on the compound gear,
check for proper lubrication of the transfix cam. Be careful to ensure that no grease
touches the Y-axis belts. If the belts get contaminated with grease they must be
replaced. wipe off any excess grease to prevent it from dripping onto the belts.