Re: Not receiving guide plus + tv listing -no problem...
I called TimeWarner Cable tech support, and the solution is to unplug the power to the box, after 1 min plug back in, let the box reboot, and PRESTO, this time around, the guide should be working. Note--this is a solution for the problem of online guide that is showing No Data in the boxes, but is bringing up the grid of times/channels/date. If you can't get the Guide at all, I don't know if this solution works. Good luck.
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This is For Guide Plus that comes with ATI TV Tuners
I got this in an e-mail from Macrovision and IT WORKS!!!
I deleted the files they said, and got a new error message, so I reinstalled Guide plus, left out that step, and GUIDE PLUS IS BACK!!
Please try belows instructions to see if that helps. Please back up any data and registry before going forward. We take no responsibility for any wrong doing. Please follow instructions carefully.
1. Delete all files in these directories:
C:\Program Files\Gemstar\GUIDE PLUS+(TM)\ATI\download
C:\Program Files\Gemstar\GUIDE PLUS+(TM)\ATI\panelad
Please clarify what you are getting. Is the Guide Plus coming up with no programs listed? If so, it may be that you lost power and the set has to be turned off overnight to "reload" the program schedule. If that is not the problem, have you recently changed to digital through a digital receiver? You need to have your analog antenna connected to receive the program listings. You may have to install a splitter to have both the digital antenna and the analog antenna connected. I have an RCA with Guide Plus and ran into the same problem, but solved it by reconnecting my analog antenna and leaving the set off overnight to reload.
My guide quit working also on my RCA 61" big screen and I called the cable company and he said something about the encryption data had changed and I needed to call RCA to find out what to do and the whole time trying to sell me a converter box. It is the cable company's fault or the guide wouldn't have put that message up to start with. We all need to call the FCC!!!
Have you tried just hoooking up the DVD player by itself? Is the DVD player output setting correct? Also, make sure the "video input" is set for the correct channel that you are viewing (i.e. Channel 3).