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Not receiving guide plus + tv listing -no problem until 2 weeks

Rca tv
Model; F366884X1
s/n 017231346
Purchased 3-10-2001
Mfg date 2000
ID IV371-433072F 51733

Cable co: Time Warner

I had no problem until 2 weeks ago, have always been able to receive guide plus listings from the cable co.

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  • 5 more comments 
  • douglawson19 Dec 16, 2008

    It says no listing on ever channel...

  • Anonymous Dec 21, 2008

    I have the same problem, The Guide Plus screen says " there is no data for this screen." This has happened before that were solved by complaints to Time Warner. I am tired of doing this and will look for for options to replace TWcable.

    My Guide Plus ID: TAF879-13395TF-2156

  • Anonymous Dec 30, 2008

    Same problem here; it started again several weeks ago. Time Warner rep blames it on my wiring/gear, which is complete BS. This has happened on occasions before (to everyone in our town that uses the Time Warner analog cable service) and TWC has fixed the problem each time. This time, however, they seem to be sticking to their guns. I have called them multiple times and got different reps. The one consistent theme is that they say it is not a service they provide so now they cannot fix it. I could be wrong, but I believe TWC is blocking the communication required for these services to work properly.

  • Anonymous Dec 30, 2008

    we have 2 RCA tv's that quit showing any listings "no data" started loosing the listings a couple weeks ago and now they are gone all together. have no idea who/where to call/write to inquire about it.

  • Anonymous Dec 31, 2008

    Same problem here. Called Time warner and they gave me the same BS about it not being a service or something they provide. Did not seem to phase the rep when I told her I have not had problems for about 8 years but the service quite some time in October 2008 for me. The rep I talked to made tried two different "Resolution specialists" and none of them have claimed to ever hear about it. When I asked if there was someone else that I could talk to that would know about this the answer came back that the resolution specialist was very experianced and had "2 Years" with the company and they have never heard of such a thing. Can you imagine that? 2 whole years? I tried everything to get it going again on my own with no luck. Guess it's time to switch to satelite.

  • nyc2cents Jan 01, 2009

    I have the same problem EXCEPT it only happens on one TV but not the other, also on the same cable coming into our apt. And last night, the Guide actually showed infomation about shows, but today it seems to be gone, again only on one of the two TVs in our house. So go figure!
    I think it must be some button, or something, on the box or remote that somehow blocks out the info.
    I will call customer service on Jan 2nd.

  • ladymadonna Jan 04, 2009

    My listing disappeared about a month ago, too. I called our cable service, technician came out & checked everything, did setup again (which I had already done several times) and he said he didn't know what else to do. It's still not working and I don't know what to do.



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I called TimeWarner Cable tech support, and the solution is to unplug the power to the box, after 1 min plug back in, let the box reboot, and PRESTO, this time around, the guide should be working.
Note--this is a solution for the problem of online guide that is showing No Data in the boxes, but is bringing up the grid of times/channels/date.
If you can't get the Guide at all, I don't know if this solution works.
Good luck.

Posted on Jan 02, 2009


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