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When starting windows and getting online, I get a message:"Windows Installer" - preparing to install. Also, my computer freezes on me when I try to change pages. I can't access "facebook" as when I downloaded it, I have to go to my email and then connect from there. When I hit on that, my computer freezes again. Can someone get onto my computer and fix these problems for me. I have tried everything possible that I know how to do?

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  • Grant May 11, 2010

    does the windows installer tell you what it is trying to install ?
    what web browser are you using ?
    and if you are using Internet explorer do you have any aditional toolbars running AOL, Google, Yahoo etc ?

    something you could try out...

    if you are able to download malware bytes
    www.malwarebytes.org

    & then Ccleaner
    www.ccleaner.com

    both are free to download

    boot the pc into safemode
    (restart the PC after the initial bios flash disapears keep tapping the F8 key, if you see the windows splash screen its gone to far, If you are prompted to choose an operating system to start choose the appropriate one and then from the next list of options choose safe mode)

    In safe mode run malwarebytes scan
    delete any infected files found
    restart normaly and run Ccleaner to remove any left over temp files

    hope this helps

    Grant



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I am willing to help you bro. anyways if it is ok for you i can fix that for you through chat if you are available please pm me. anyways please please my page for more information: http://www.fixya.com/users/chael890

Posted on Apr 11, 2010

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