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I have a kitchenaid refrigerator - 8 years old - the freezer compartment door won't seal because the rail/track for opening and closing the door is cracked - I have been chasing replacement parts for 6 months - always 20 days on backorder - is there another valid source of these rails - or is there a way to get Kitchenaid to get them for me now vice waiting for the computer parts-ordering system to finally kick in

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  • nautilusjt Dec 19, 2008

    the model number is kbr36mhsoo - ser nr. qj3000059 - the part number for the bracket/rails is 4388545 - I have no reason to believe the seal is bad, the door cannot shut properly because of the broken rail which allows the right side to sag about a 1/4 inch. My problem ( after working with Kitchenaid parts folks directly and going thru two different "authorized" repair organizations) is that KA has been saying for 6 months that the "are on backorder and will be available within 10 - 20 days".  K/A is clearly waiting to have enough to  order to justify the effort to place an order - in the meantime I sit without a freezer. 
    I neither need a real way to get the parts or a way to get high enough in the K/A chain to energize them!
    John Mitchell

  • nautilusjt Dec 19, 2008

    oops - kbrp36mhsoo     John m

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  • Refrigerators Master
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You need to replace the door seal, this is not a difficult operation.

You find parts and diagrams by entering model number here.

Posted on Dec 16, 2008

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