Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My Western Digital external hard drive just shows boxes and other odd symbols. I think my daughter attempted to download pictures from her cell phone camera and now all the files that I have in this note book hard drive have been changed somehow. I think my data is still there - but my computer can no longer read or identify it.

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I believe you are going to have to find it thru yout MY Computer explorer screen (bunch of folders) Double click my computer icon
you will see drive letters.. then click on My book etc...see if you can find it ..Right click > Properties>Autoplay>prompt me each time to chose an option....

then it will ask you what you want it to do each time you plug it in..
let me know if this helps...

Posted on Jul 01, 2009

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Posted on Jan 02, 2017

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i noticed you ran the chkdsk utility on this drive did you try to repair bad sectors or just files

click start control panel administrative tools computer management disk management right click on your drive select properties click tools you should see click check now click start two boxes


automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now start


you might tick one box then return after its finished the first repair then return and tick the second box you should not do anything while the chkdsk utility is in progress any input may damage this drive


I found that you get best results by ticking one box then returning after it has finished then tick the other box if still no joy


try to use the external hard drive in a different computer and check whether you are able to access the data that is present on the external hard drive or you can try to connect it to a different port and check


hope this helps

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Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:


  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

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1 Answer

I can see my western digital external hard drive


make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s using a multimeter
or if you can see the drive
control panel administrive tools,computer management disk management right click on your drive select properties click tools you should see two boxes automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now,start should schedule this task when restart
hope this helps


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have you checked you usb connection? try unplugging it then plugging it back in see if computer recognises it then if not chances are your drive has failed

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I had the same problem with my WD eBook external hard drive. I had to send it back to the factory at Western Digital and they replaced it free. From their support website, you can download the shipping label after you enter your serial number and other information. When drives make that kind of noise, its not a good thing and you have done the right thing already by trying it on other computers. Now you know it won't work.

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Help!! Western digital 500gb external hard drive ticking noise


Yes. This is going to sound strange. Put the drive in a plastic bag and put it in the freezer. Next day, take it out, hook it up, and see if it is recognized.

If so, under My computer, right click on the drive - click Properties - then Tools, then Error Checking. Check box Automatically Fix File System Errors. Let it run. If everything shows up, be ready to transfer wnat you want off of it.

Freezing shrinks the metal parts . Microscopically, but often enough to get stuck parts free enough to get working.

I just went through this with a 750Gig Book. now i have reformatted the drive (after transferring all over to new drive) and the clicking is gone and all disk checks are fine and i wonder whether to trust this device ever again... Hate to just throw out a large drive.

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