Question about HP Photosmart C6180 All-In-One InkJet Printer

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False empty paper tray message

I keep getting 'paper tray empty' error message but the tray is full. I can hear the rollers working but nothing happens and then I get the message.

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Dude,

If an“Out of Paper” message is shown on your computer and your printer cannot pick up paper, then follow the steps below (in the order) to resolve the problem.

Step 1:Checking the media and print settings:

  1. Remove power cord when the printer is ON, wait a while and then plug it back.
  2. Turn the printer ON.
  3. Place a Paper, which is not ripped, dusty, wrinkled, or bent.
  4. Place the papers of same size.
  5. Tap the stack of the paper.
  6. Verify the stack of paper between 10 to 25 sheets.
  7. Insert the stack of papers into the printer.
  8. Set the paper settings in the print driver.
    • Open a Document in the application, which has to be printed.
    • Click File > Print > Properties > Paper/ Quality tab.
    • In the Size Drop down menu, Select the Size of Paper.
    • In the Type Drop down menu, select Type of Paper.
    • Click OK.
  9. In the Print Dialog box, click OK to print .
  10. Try printing again.
    Note: If this step resolved your problem and you want to print on another media, change the paper in the unit, repeat steps 2 to 7 above for the new media.
this will solve your problem

Posted on Dec 16, 2008

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I have a HP LaserJet 1312nfi that is giving me a FALSE paper jam message. I repeat - FALSE PAPER JAM IN BACK DOOR. False false false. I have uninstalled it on my computer and nothing. I have opened it...


Hello Chris! Welcome to FixYa!

If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error.
The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.

1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases.
2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers.
3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers.
4. Close the back cover and reattach the rear access door.
5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds.
6. Print another extended self-test page.
After following these steps carefully, False Error message will be disappeared.
I hope this solution helps you
Let me know if you have any confusion in your mind.


Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed

Thank You for taking my service


Concerned: Muhammad Uzair

Jan 10, 2012 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Paper tray empty error message


no worries...it could be your drivers are shot..turn off machine, and let it sit for 10 minutes..unplug from computer, turn on, then tray a test page from front panel

Apr 18, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Paper doesn't feed from inside on XD 100 work center (10 years old, lightly used). Despite a full paper drawer, I get the "out of paper" error message.  I can copy by feeding through the back.


On this machine, the feed rollers might be worn down.
Not seeing the machine and by the description. there can also be other possible problem areas, deep in the machine itself.
Does the paper feed partially out?
If it does not, are there paper black scuff marks where the rollers were trying to feed the paper.
Can you hear the solenoids feed the paper?
If the paper does feed and seems crooked, it is possible the paper tray springs need to be stretched out just a little to push the paper tray plate more on the feed rollers.
Make sure the tray is completely up in the latched position so the feed wheels will touch the paper stack itself.
If you have a two paper tray, make sure you tell the machine what size paper you have for each tray.
Run paper in each tray.
Good luck.

Jan 15, 2010 | Xerox Printers & Copiers

2 Answers

Hp laserjet 8150. i have a problem, tray 3 empty, always but have paper in tray 3


CAUSE: This error message indicates the paper present sensor flag in one of the trays does not detect paper in the tray. This could be caused by one of the following:
  • A broken sensor flag
  • The tray paper guides being set too close and restricting the paper from being pulled
  • The tray is not lifting
SOLUTION: Follow the steps below to determine the cause of a false TRAY X EMPTY message. Tray 2 empty
  1. Verify there is paper in the tray.
  2. Open the duplex unit access door just above Tray 2 on the front of the printer.
  3. Check the black-paper present flag by looking in through the duplex access door.
  4. Open and close Tray 2 and observe the tray lifting looking through the duplex unit access door.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray, if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 3 empty
  1. Verify there is paper in the tray.
  2. Remove Tray 2.
  3. Open and close Tray 3 and verify it lifts by observing through the Tray 2 cavity.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 4 empty
  1. Verify there is paper in the tray
  2. Open Tray 4 and check for an extra **** of paper stored on the left side of the tray. This can cause the tray to stall while lifting and result in a tray empty message.
  3. Defeat the interlock in the vertical transfer unit (VTU). Open and close Tray 4 and watch the tray lift through the VTU door on the lower-right side of the printer.
    NOTE: Follow troubleshooting steps for Trays 2 and 3 when working with the 2 X 500 sheet-input tray.
The tray lifts but the error is still present
  1. Check the tray guides to ensure the guides are seated corrected and are in the correct slots for the paper size in the tray.
  2. Inspect the paper present sensor for damage.
  3. Check for any broken plastic pieces in the tray that may be a broken sensor flag.
The tray does not lift and the error is still present Defeat the VTU interlock on the right side of Tray 4. Open and close Tray 4 and observe the tray lifting.

Nov 25, 2009 | HP LaserJet 8150n Printer

1 Answer

False Paper Jam Signal Canon MF5730


Try changing the quality of your paper.

Roughen up the rollere guides a little to you get better grip. Clean rollers with alcohol and use a green scrub mit to lightly rub the surface of the guide reels.
Hope that helps yours work too

Please rate our help to keep service online

Aug 19, 2009 | Canon imageCLASS MF5730 All-In-One Laser...

1 Answer

Says Paper Jam but ther is no paper jam


It appear from here that the exit sensor may be dirty and you can use canned air and blow it out.

You may also be missing the paper out sensor that is located at the bottom of the printer oposite of the paper tray when you pull it out. When the flag arm has fallin out, it will give a false paper jam error when the last sheet has printed from the tray, not knowing or detecting that the tray is now empty.

Jul 02, 2009 | HP LaserJet 4 plus Printer

4 Answers

Error message keeps appearing "paper jam in tray 2" although there is definitely no paper jam.


If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

May 02, 2009 | HP LaserJet 2300dn Printer

1 Answer

False media tray jam


clean take up roller, chack that the printer is trying to take the paper and lifts paper up.

Nov 09, 2008 | Minolta 2430DL Color Laser Printer

2 Answers

"Out of paper" error message


i would try clening the paper feed tires and roller and if that dose not work i woudl replace them.also pull the paper tray out adn look in top of the printer where the paper feeds out of the tray to see if the is a peice paper is blocking the sensor that reads that the printer has paper.

Apr 03, 2008 | HP Photosmart 3210 Printer

1 Answer

Paper tray empty error message


Hi,

Please click on the web link given below and perform the steps as provided in the web page.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&cc=us&lc=en&dlc=en&product=1153494

This should fix the issue.
Have a great day!

Nov 23, 2007 | HP Photosmart C6180 All-In-One InkJet...

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