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I am using Norton Antivirus 2005 with windows XP. A couple of days ago my I started having some problems with my ISP (I use Bell Sympatico service). Apparently they were making some changes to their servers. Now my Internet and email is working but I am having some problems. First, there are certain websites that I am not able to access. I get the following message: Internet Explorer cannot display the webpage Most likely causes: • You are not connected to the Internet. • The website is encountering problems. • There might be a typing error in the address. What you can try: Diagnose Connection Problems More information When I go to diagnose the connection problems it tells me: “Windows cannot connect to the internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer. Check the firewall settings for HTTP (port 80), HTTPS (port 443), FTP (port 21).” I have my windows firewall turned off so I no it isn’t a problem with that one. I have tried to run my Norton Antivirus and I get the following message: Norton Antivirus Scanner Module has encountered a problem and needs to close. We are sorry for the inconvenience If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report you can send to us. We will treat this report as confidential and anonymous. To see what data this error report contains , click here Have also seen the same message but with a Symantec Integrator

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  • katzmen Dec 16, 2008

    When I do this the IP address starts with 192.168.1.100

  • katzmen Dec 16, 2008

    Ok...came back:



    pinging www.1.google.com ( 72.14.205.103) with 32 bytes of data and then listed 4 replies after that with ping statistics indicating- sent 4, received 4, lost none.



  • katzmen Dec 16, 2008

    Ok...I did your first two steps and everything seemed to come back ok- found the local area connection and the properties indicated for both the top and bottom that it was set to be "obtained automatically".



    I am using Internet explorer as my browser.



    Event viewer for today:



    Today's System Errors: There are many of the first one I indcate below and one of the second



    Source, Category, Event, User, Computer

    DCOM, None, 10005, HP_Owner, YOUR-F78B...

    Windows, Update Agent, Software, 16, N/A, YOUR-F78B...



    Today's Security Errors: There are none



    Today's Application Errors:

    Source, Category, Event, User, Computer

    Application Error, None, 1000, N/A, YOUR-F78B...

    Application Error, None, 1001, N/A, YOUR-F78B...

    Application Hang, None, 1001, N/A, YOUR-F78B...

    Application Hang, (101), 1002, N/A, YOUR-F78B...

    Application Error, None, 1000, N/A, YOUR-F78B...

    Application Error, None, 1001, N/A, YOUR-F78B...

    Application Error, None, 1000, N/A, YOUR-F78B...

    Application Error, None, 1001, N/A, YOUR-F78B...

    Application Error, None, 1000, N/A, YOUR-F78B...



    Thats all of them for today. Thanks for your help!



  • katzmen Dec 17, 2008

    When I click on the LAN settings as described none of those options are selected (ie. both automatic configuration and proxy server have nothing selected).



    I believe it is Internet explorer 7 (but I am not positive- I am not sure how to check for this).



    When I copy and pasted it took me to the google website.



    I always thought I was running Norton antivirus (since 2005- and have regularly run live updates and updated my virus protection yearly). However, the icon for this does say Norton Internet Security..and when I try to access it I get that first message I put on :

    "Symantec Integrator has encountered a problem and needs to close. We are sorry for the inconvenience.
    If you were in the middle of something, the information you were working on might be lost.
    Please tell Microsoft about this problem.
    We have created an error report you can send to us. We will treat this report as confidential and anonymous.
    To see what data this error report contains , click here"


    When I do click on it, it gives me the following error signature:

    AppName: nmain.exe AppVer: 103.0.2.10 ModName:ascompbr.dll ModVer: 2005.1.2.6 Offset: 00009179



    It also gives the option to view the technical information about the error report. When I click on this it lists a large number of nodules and numbers, threads, and stack numbers. I have sent this error report off to Norton several times but not sure if it is doing anything.



    The only other Firewall I have is the Windows Firewall but I have this turned off. The only other virus/spyware I run is spybot.



    Thank you again for all your help

  • Chase May 11, 2010

    Interesting, so you are resolving with pings but you can't browse..your results show dns is resolving correctly to some degree atleast. Lets take a look at Internet Explorer and see if for some reason you have a proxy server set up.


    • Open Internet Explorer
    • Choose Tools
    • Click Internet Options
    • Click Connections
    • Click Lan Settings

    Are any of those options populated with data? Are you using IE 5,6,7 or 8?



    Just for fun copy this: 72.14.205.103

    and paste it into your IE browser and try to get to it.



    Do you have Norton Internet Security or just Antivirus? Do you have any other Firewall programs such as Zone Alarm or Komodo? If everything checks out here I am going to have you run a Winsock fix - which I will explain once you post back if required.

  • Chase May 11, 2010

    Alright so lets move on. There are plenty of things to look at here but lets go over them one at a time. To start lets check your Network Connections settings to ensure everything is configured properly.




    • Click Start

    • Settings (Or Control Panel if you don't see Settings)

    • Open Network Connections

    • Click View

    • Choose Details

    You should see Local Area Conection and unless you have wireless or blue tooth/vpn installed it might be your only connection.




    • Right click on Local Area Connection (Status should say Connected) and choose Properties

    • Locat Internet Protocol (TCP/IP) and select it

    • Click Properties

    Are both the top and bottom selections set as Obtain automatically? If not what's listed?



    Before we dive into your IE and system settings, what browser are you using?



    Last but not least for this post lets take a look at your event viewer.




    • Click Start

    • Choose Run

    • Enter eventvwr.msc and hit OK

    Here is where it gets a little sticky as there are a lot of options from here that could possibly be important. Click on System and notice the date, scan through today and look for anything that is the Type ERROR. Record them and post them back here, do the same for Security and Application. Do them only for today though, no reason for you to go back to far just yet.

  • Chase May 11, 2010

    Ok good we clarified you have an IP address from your router, lets see if your machine is able to send a basic response request to an external website.


    • Click Start

    • Run

    • Type in CMD and hit OK

    • In the window type Ping www.google.com

    If you have access to the internet you should get a reply and we can continue troubleshooting the machine. If you get no reply we will need to take a glance at your router and verify that its functioning properly.

  • Chase May 11, 2010

    Click start, choose run, type in CMD and hit OK. In the window that opens type in IPCONFIG and hit enter. Do any of your Local Area Connections have an IP Address that starts with 169?

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Turns out the whole problem was related to my version of Norton (which I have run/updated without problem since 2005) suddenly becoming defective. Once I removed Norton with their remove tool on the Symantec website everything worked fine again. Thanks for your help

Posted on Dec 19, 2008

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