Question about Epson Stylus CX5400 All-In-One InkJet Printer

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Error message As soon as I turn my printer on (Epson CX5400 All In One) this is the message that I see: Scanner Error see your documentationand call service if necessary. I can't get this error message to go away therefor I can't do anything else at all. Help!

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I don't know if this will work for you but I had that same error message. All I had to do was lift up the top so I could see the scanner bed and on the left where you see the "locked unlocked" pictures, Move it to the UNLOCKED position (don't ask me why, it makes no sense...) and it worked perfectly again. I spent 4+ hours trying to fix my printer last night, then my boyfriend walked in, moved it to unlocked and it was good as new. It made me pretty mad... but happy I didn't have to buy a new printer! Give it a try =)

Posted on Jan 04, 2009

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I have exactly the same problem. It started about a week after a "paper jam" which I though I'd cleared. I've researched and also called Epson and the local Service Center [incidentally, it would cost more to diagnose and perhaps fix than to replace]. No one has told me how to clear the error message. There might be some ink soaked paper bits inside... or numerous other possibilities... I'm afraid I'll have to buy a new printer [and based on recent reading will probably switch to Canon]. I'll post if I learn anything else.

Posted on Dec 18, 2008

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1 Answer

Printer error says to release transportation lock before turning on but can't find this lock


Lift the scanner lid and you'll find it on the left side.
Ref: http://www.manualowl.com/m/Epson/CX5400/Manual/75434?page=2

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Might be time for you to purchase another printer.

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Epson CX5400. I have 2 and both are giving 'error'red light and message 'scanner error' see documentation and caqll service if necessary'. I have rung an Epson Service centre and they say it is not...


Please follow the steps below to resolve your issue.

1. Turn off the printer.

2. Lift the scanner cover.

3. Toggle the transportation lock five times, ensuring that it is in the unlocked position, towards the back of the scanner.

4. Turn on the printer, and the error should be cleared.

Update me if you are still getting the error message.

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