Question about Epson Stylus CX5400 All-In-One InkJet Printer

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Error message As soon as I turn my printer on (Epson CX5400 All In One) this is the message that I see: Scanner Error see your documentationand call service if necessary. I can't get this error message to go away therefor I can't do anything else at all. Help!

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I don't know if this will work for you but I had that same error message. All I had to do was lift up the top so I could see the scanner bed and on the left where you see the "locked unlocked" pictures, Move it to the UNLOCKED position (don't ask me why, it makes no sense...) and it worked perfectly again. I spent 4+ hours trying to fix my printer last night, then my boyfriend walked in, moved it to unlocked and it was good as new. It made me pretty mad... but happy I didn't have to buy a new printer! Give it a try =)

Posted on Jan 04, 2009

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I have exactly the same problem. It started about a week after a "paper jam" which I though I'd cleared. I've researched and also called Epson and the local Service Center [incidentally, it would cost more to diagnose and perhaps fix than to replace]. No one has told me how to clear the error message. There might be some ink soaked paper bits inside... or numerous other possibilities... I'm afraid I'll have to buy a new printer [and based on recent reading will probably switch to Canon]. I'll post if I learn anything else.

Posted on Dec 18, 2008


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This resolution, the only working one I could find for the generic "Printer Error" message, was posted by FixYa user willyinfcva:

"I downloaded the Epson CX5400 manual from, and the remedies for the printer error light were plain and fell into 5 categories; print or carriage motor ohms out of spec (not likely), a latch holding the paper eject mechanism not locked down, or one of the sensors for head or paper position not functioning properly. Confident with this new information, I aerodusted both sensors, cleaned a smudge off the CR alignment strip behind the head carriage, and also reseated the head for good luck, as I'd had it out before. I ran a test and ... it worked!"

The user guide is available here:

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