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Re: Can´t start our computer
Your English is better than some Americans'. I would take out the battery and let the computer sit unplugged for ten minutes or so. Plug in the battery and plug in the power. A battery charging indicator should light letting you know the battery is charging and or the computer has power. Maybe it's just a connection. power connection. If this helps and the battery shows it is charging wait a half hour and turn on the computer. Hopefully this will work. If it doesn't work, post another message and I'll get it.
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hi there, if this was recent, try doing a system restore a day before it happened. If your kids played with it, they may have gone on a site where a virus was present. If you want to reinstall the drivers, go to the Acer website and ask for technical support.
I have three kids with the same Acer Aspire 3680-2681. All in over a year have had this. The first sat til we gave up and just tore apart. Put back together, it worked, better. Nothing done. The second, a couple months later, we just took out the hard drive, made sure it was in the correct and full way in, and it worked. This week, the third, same problem, same solution, Took out the hard drive, put it back in snuggly and it worked. It has two screws that SEEM to hold it in place but it does slip out. BEFORE you do all these other ms-dos things and other crazy time consuming file losing pictures forever gone things, try this, and bring a can of compressed air, get the dog hair and dust out while you are there. It seems to be a small engineering thing with the screw placement and holding of the thing securely in my humble opinion.
try alt F9 to get into safe mode when you start your computer. then go to control panel and click on user accts and change the password. There teaching kids computers in school now days and your child may , MAY mind you have tried to lock you out of the computer.
I know the original post is over 2 years old but I had the same problem. Here's what happened:
8 months after buying my Toshiba A135 the battery began charging only intermittently. It also would not run without the battery. I put up with it for a month then took it back to Best Buy to get it repaired under warranty. They kept it over 2 weeks then gave it back saying it was the battery, which they replaced. One week later I had the same problem again. Back to Best Buy. The guy at the counter said it was probably the battery, they had encountered a lot of that. I said no, explained it, and gave it over to be fixed. 2 weeks later I got it back. They had reset the BIOS, no hardware replacement. I got it home and it was not fixed. I took it back the next day. They kept it 2 more weeks. They replaced the motherboard. I took it home and...you guessed it the same problem on the day I got it home!!! I took it back with one week left on my warranty. I don't remember what they replaced the last time but I think it was the motherboard again. I got it home (2 weeks later) and THE SAME PROBLEM on the day I got it home. So, the lesson there is that Best Buy computer maintenance SUCKS!!
I called Toshiba to try to get them to fix it for free, and out of warranty. After several frustrating minutes of conversation with an accented person who just kept telling me that my warranty was up, I hung up and called back and got an English speaking person. SHE was very helpful, listened to my problem, agreed to give me a one-time fix ticket. They paid for the postage. When I got my computer back it was mostly fixed.
The problem was the module at the back of the computer where the power cord plugs in. It was defective. They replaced it and it worked fine after that, except that when it goes into sleep mode it will not wake up. I fixed that by turning off all the sleep mode options. BTW, a friend of mine with the same computer is now having the same problem.
Every 4/5 days my laptop fails to boot and I get message "no operating system found"----my drive is only a few months old. However, I have found that if I take out the drive and replace it there will be no problem for a week or ten days. Thus I suspect the problem has something to do with a build up of static. How can I prevent this and save all the hassle?