Question about RIM BlackBerry Pearl 8100

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Mp3/mp4 driver issue

The player doesn't require a driver per booklet that came with it.
it worked until my computer crashed. Now I have computer back
up, but it just sits there with an hourglass on the screen, doing nothing.
Every time I plug it in to my computer, a found hardware message comes up requesting to find driver. BUT I don't have a driver because it
never required one before. What can I do to make it work again? It is only 3 months old.

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  • 21 Answers

You need to install the desktop manager software which should be available on the CD that comes with the device. First install the software and then connect the device to the computer using the USB cable.

Posted on Dec 17, 2008

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I just recieved a Laser q13-mp4. I thought it was a "plug-n-play" on my windows vista. The driver will not install. The unit itself simply says "connect". I tried installing device...


I just got one for Mother's Day and managed to get songs onto it and 2 photos but that's it. I have spent all day trying to get it to talk to the computer but without any luck. I'm in Australia too but it should have nothing to do with it.
if it doesn't work on my lappy, I'm returning it for a refund. No good keeping something that doesn't work.

May 14, 2011 | Laser MP4-V970 MP3 Player

1 Answer

Hi, my pc don't read the mp34 audio player =( help!!!


Why is my mp3 and mp4 player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see mp3 and mp4 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the mp3 and mp4 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

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STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
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2. Click Device Manager on the left pane.
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NOTE: mp3 and mp4 Players can connect to your computer in MSC or MTP mode. Exceptions are mp3 and mp4 Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for mp3 and mp4 Players when used with Windows OS.

The mp3 and mp4 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

May 05, 2011 | Digital Audio NAP256 MP3 Player

1 Answer

Is their any way to put music on my mp4 player?


I would highly recommend you upgrade your operating system. Majority of the MP4 players will work fine on Windows 2000 and up with requiring any drivers to be installed. They just show up as a drive in Windows Explorer.

Hope that helps.

Apr 22, 2009 | Dane-Elec Music One MP3 Player

3 Answers

My pc accepts mp4 hardwear momentarily then rejects it


A connection is possibly loose, seems like a hardware problem that would require service. Check the usb connector and its pins.

You have tried it on two other pcs? what was the result there did it work? If it worked on both fine, then the issue is on your computer and not on the mp4 most likely.

Please clarify.

Jan 30, 2009 | Audio Players & Recorders

1 Answer

How to download music or games to an mp4 touch screen player


Okay, obviously you have a computer with internet connection, now the thing is do you want to pay for the music or do you want it free.... for free most would say/// try the free software a limewire that is P2P (peer-to-peer) sharing.... click audio to find music and avoid **** in limewire.... plug in the mp4 with the cord provided USB style to CPU and MP4. If ya got an Xp like me it will find it automatically and wizard will launch... just click next and okay until the driver is installed for the CPU to reconize it... it has 2 removable disk... put all downloaded mp3 and mp4 music into the drive (G:) yours my be different so choose the earliest letter.. to view file you can right click and hit explorer to see the directory to organize all the good stuff.... and for the games im still searching for some myself ///peace

Dec 09, 2008 | iLO (2 GB) MP3 Player

2 Answers

The mp4 player keeps crashing my computer


If your PC is running Windows Vista, don't even think about conencting it until you get the firmware upgrade for the device.



Triple Reset for GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player.

Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jun 08, 2008 | Philips SA3125\02 MP3 Player

1 Answer

Mp3 mp4 player


hi there

try and download this SIV (System Information Viewer) 3.28 @majorgeeks.com

this will identify whats the make of your mp3/mp4 player.

after identifying your make, post it here and we will try and find out the driver.

hope this helps.

Feb 05, 2008 | Electronics - Others

1 Answer

Snapbox x200 MP3/MP4 Player


I need to know how download music from computer to mp4 player because instruction booklet was accidently thrown away Anyka Ak3225M

Dec 20, 2007 | RIM BlackBerry 7520 Handheld

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