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I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!
Download the latest driver for the crystal eye webcam from the acer site, install the driver (will not work yet) then go to device manager and image devices, right click and scan for new hardware devices and then widnows vista will pop up saying installing the cam. Thats it. Worked for me.