Question about HP DesignJet 90 - printer - color - ink-jet InkJet

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I am getting error code 21:10

My plotter stoped while cutting paper . Giving error code 21:10 , callHP suport.

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  • 20 Answers

It Seems It's AProblem WIth Service Station Or there Couls be a paper jam inside the service station , remove it else replace service station

Posted on Sep 11, 2009

6 Suggested Answers

SOURCE: 21:10 error

Hi HotRoddy,

This is a Service station error. Check for obstructions in the service station on the right.
Turn on the printer in service mode by holding down the UP arrow and ENTER keys (simultaniously).
Enter Service Utilities, choose Unlock Carriage. Turn the printer off and move the carriage to
the center of the printer. Turn the printer back on. The carriage and service station should
return to their home positions.
If the error returns on power-on, the service station will probably need to be replaced.
Parts and diagrams can be found at partsurfer.hp.com.

Hope this post was usefull for you.

Thanks,
Robosoft.

Posted on Jan 05, 2008

  • 1 Answer

SOURCE: HP designjet 500 the system error 21:10

I recently had this problem as well and it was the service station gunked up with a bunch of ink over the years. Remove the right hand cover of the plotter. Remove the 2 screws that hold the service station in place and slide to the right to remove. When removed, take off the small motor by the gears. The rest is all plastic, I removed the 3 screws and "popped" the two black parts apart and cleaned the spitoon, which is just a sponge. I then dropped the thing into the sink and poured dishwasher soap. Let it sit for about an hour and rinse. It is really really messy. Then put the whole thing back together again. If I recall, the motor was the only electrical component.

Use care and caution so as NOT to break anything and I recall that the only electrical part was the small motor by the gears.

This wasn't so bad and I spent about 8 hours just because I was exercising much caution. If you're more mechanically inclined on the first go, then I would guess about 1 hr to clean and another 1 or two for dry time.

This SOLVED my problem and WOW there was a bunch of ink over the years. Don't worry, that is what the "spitoon" is used for to soak up the excess ink. Well, if not maintained or replaced, then the ink gunks the insides rock hard as in my case.

A new station is about $160 bucks. If you have HP install then you are looking at a few hundred more on top of that. To me, it was worth it and if it didn't work then I just get a new one and I had nothing to lose since the plotter was getting past the 21:10 error.

Be sure to download the HP Service Manual online so you know how to remove the service station. It is just 2 screws. Without the manual, I probably would have taken off many more screws as I would not have thought the service station simply slid out to the right. The designjet is well designed and was glad that I found a service manual online.


Good luck and use caution,







Posted on Feb 15, 2009

frankzjm
  • 191 Answers

SOURCE: I have Hp Plotter 500 and i am getting error code 21:10.

your printer error message 21:10 is about service station or carriage problem, the fix steps follow here:
http://www.computercarefiles.com/TWI_Docs/bpp90134/default.html#P16_845

hope help you fix it. take a rating let me know how much helped you thanks!

Posted on May 21, 2009

  • 2 Answers

SOURCE: HP 800 designjet plotter Error Message 21:10

need to replace service unit

Posted on Mar 22, 2010

  • 2 Answers

SOURCE: HP 800 designjet plotter Error Message 21:10

you would need to purchase a service unit and replace this is a common fault

Posted on Mar 22, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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