Question about HP DesignJet 90 - printer - color - ink-jet InkJet
My plotter stoped while cutting paper . Giving error code 21:10 , callHP suport.
It Seems It's AProblem WIth Service Station Or there Couls be a paper jam inside the service station , remove it else replace service station
Posted on Sep 11, 2009
SOURCE: 21:10 error
This is a Service station error. Check for obstructions in the service station on the right.
Turn on the printer in service mode by holding down the UP arrow and ENTER keys (simultaniously).
Enter Service Utilities, choose Unlock Carriage. Turn the printer off and move the carriage to
the center of the printer. Turn the printer back on. The carriage and service station should
return to their home positions.
If the error returns on power-on, the service station will probably need to be replaced.
Parts and diagrams can be found at partsurfer.hp.com.
Hope this post was usefull for you.
Posted on Jan 05, 2008
I recently had this problem as well and it was the service station gunked up with a bunch of ink over the years. Remove the right hand cover of the plotter. Remove the 2 screws that hold the service station in place and slide to the right to remove. When removed, take off the small motor by the gears. The rest is all plastic, I removed the 3 screws and "popped" the two black parts apart and cleaned the spitoon, which is just a sponge. I then dropped the thing into the sink and poured dishwasher soap. Let it sit for about an hour and rinse. It is really really messy. Then put the whole thing back together again. If I recall, the motor was the only electrical component.
Use care and caution so as NOT to break anything and I recall that the only electrical part was the small motor by the gears.
This wasn't so bad and I spent about 8 hours just because I was exercising much caution. If you're more mechanically inclined on the first go, then I would guess about 1 hr to clean and another 1 or two for dry time.
This SOLVED my problem and WOW there was a bunch of ink over the years. Don't worry, that is what the "spitoon" is used for to soak up the excess ink. Well, if not maintained or replaced, then the ink gunks the insides rock hard as in my case.
A new station is about $160 bucks. If you have HP install then you are looking at a few hundred more on top of that. To me, it was worth it and if it didn't work then I just get a new one and I had nothing to lose since the plotter was getting past the 21:10 error.
Be sure to download the HP Service Manual online so you know how to remove the service station. It is just 2 screws. Without the manual, I probably would have taken off many more screws as I would not have thought the service station simply slid out to the right. The designjet is well designed and was glad that I found a service manual online.
Good luck and use caution,
Posted on Feb 15, 2009
your printer error message 21:10 is about service station or carriage problem, the fix steps follow here:
hope help you fix it. take a rating let me know how much helped you thanks!
Posted on May 21, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 11, 2016 | HP Office Equipment & Supplies
Aug 22, 2013 | Canon imagePROGRAF iPF650 largeformat ...
Aug 19, 2013 | HP Designjet T610 InkJet Printer
Jun 13, 2011 | HP DesignJet 4520PS InkJet Plotter Printer
Mar 29, 2009 | HP DesignJet 5500PS InkJet Printer
Mar 03, 2009 | HP DesignJet 500ps (42 in.) InkJet Printer
Apr 22, 2008 | HP DesignJet 1050c InkJet Printer
Jan 09, 2008 | Xerox Phaser 7750DN Laser Printer
Dec 06, 2007 | Canon iPF700 InkJet Printer
220 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: