Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Short or something like it on M20i

When the main door is open on my M20i, the machine starts to initialize, then is says door open. After I close the door, the machine turns off and tries to tuen back on but only shuts off again and again

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There are a couple of things to try. The first one will most likely resolve your problem.
Unplug the machine and go to the back. On the back cover, you will see another cover, about 4 inches x 4 inches. That cover is just held in with two plastic latches. Just flex them and remove that small cover. Inside there, you will see 2 memory sticks. Just move the white tabs outward and remove both memory sticks, just note which is the top and bottom stick, it does make a difference.
With the memory sticks removed, plug the machine back in and turn it on. Allow it to power up. Once the machine powers up, shut the machine down , insert the memory sticks, then power the machine back up. Your machine should return to normal operation.
The memory you removed is the difference between a M20 and an M20i.
Now, if that doesn't work, you may have a shorted heating element in fuser. To eliminate that issue, you have to open the right hand door, on the upper , ( I would say 2/3rds) of the rear side you will see a thin plastic cover with a white wire running under it. Remove that silver screw, pop the white connector out and try starting the machine with the fuser unplugged, you will most likely get a message that says " Open Heat Error" but it should not reset.
If that is the case and the fuser is bad, you will want to go onto google and look up ' the parts drop'. Call them and ask for Britt,he will have the part at a better price than Xerox. You can't just replace that heat roller, its a weird setup on the M20.
I dont work for the parts drop, but I have done business with them for years and they are the best in the business.
If both of those fail to resolve your problem let me know. Would be very odd if one of those 2 items doesn't recsolve your issue.
Most likely the memory removal will resolve it. Please let me know so I can be sure this helped.

Posted on Dec 16, 2008

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