Question about HP Media Center PC 873n (P9875A#ABA) PC Desktop

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Computer keeps restarting due to a possible virus?

First off, I don't have any anti-virus or any anti-spyware. My assumption is that i got some sort of virus. Before my computer went beserk, a pop-up kept popping up sayin that i needed to install Virus Protector 2008. I figured i was a pop-up so I would just X out that screen. but then a minute or two later, a license and agreement term would pop-up giving me the only option to accept the terms. I would just X out that pop up also. Then a few hours later my wife used my computer to surf the net and it asked to see if you wanted to allow secure and unsecure items to be displayed from the web page and she said YES... Then my computer got screwed up. When windows loads up, I would be able to see my desktop icons for about 30 seconds and then WHAM, it would reload and repeat that process over again. I then tried going into Safe mode to install trend micro but when i was in safe mode, i couldn't install trend micro because windows installer kept sayin "Windows installer cannot be accessed; this can happen if you are in safe mode or windows installer was installed incorrectly" I also tried goin into safe mode with networking and tried to use some free online virus scans for example "Housecall.trendmicro.com" but for some reason, it would say page not found.. blah blah blah. It would let me go to MSN, YAHOO, OR GOOGLE but just not that page. It also didn't allow me to go to windows update. SO.. the question is this, what should i do? I want to avoid reinstalling Windows XP if possible. or is there a way for me to install trend micro in safe mode? and why can't you do disk check/scan in safe mode? Thanks, i'll be waiting for a response.

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  • tougerthor Dec 16, 2008

    I tried that but the same thing keeps happening.. I'm just out of ideas. if there is anyway i can some how get an anti-virus or anti-spyware in my computer to scan to see what is wrong maybe then i'll know what to do next or to see if it even is a virus. Thanks, I appreciate your response.

  • tougerthor Dec 20, 2008

    i already wiped my computer clean by reinstalling windows xp. I appreciate your comments. thanks.

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  • 63 Answers

Try to do a system restore to a few days before the popups started.

Posted on Dec 16, 2008

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Hello Nancy,
There are many reasons a computer can slow down. Here are some maintenance procedtures you should do on a regular basis.
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Check for and install any operating system updates. Make sure you have "Automatic Updates" turned on.
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You should also stop unwanted progams from stsrting. To do this go to Start menu, enter msconfig, and click OK. Click startup and uncheck startup programs you don't use. Then click services and uncheck services you don't use. If after doing this and something stops working that you need, again bring up startup and services and re-check the ones you want to run.

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Free and Easy Virus, Malware and Spyware Removal


If you have Spyware, Malware and a possible Virus on your Computer you can always use Process Explorer to disable what ever is preventing you from using your Anti Virus to scan and Remove the Threat from the system. <br /> Once that is Done and the Threat is disabled for the Time being you can always use Malwarebytes its a free anti Virus removal software that can help remove the Possible Malware, spyware or Virus in the system, or you can also use the Anti Virus that you have if it will detect the Threat. <br /> After installing Malwarebytes make sure that the updates are downloaded for updated Virus information and database for Malwarebytes to detect all possible Threats on the system. <br /> Have a nice day.

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http://www.superantispyware.com/download.html

Select the free one.

Try also to install a better anti virus program
you can get a free one here:

http://free.avg.com/us-en/download-avg-anti-virus-free

Remove the old antivirus program before installation
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When you have installed and run these to programs your
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Restart and constantly press f8 until a menu comes up.
choose safemode and login as normal.
run anti virus and anti spyware scans and let it remove what it finds.
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Follow the instructions from the thread below.
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Most of the time is a Virus. I suggest you scan with Spybot Search & Destroy, and remove whatever it show. Then restart computer and do Malwarebytes.
See how far you can go. Below is some helpful
INFORMATION YOU CAN USE.

A Virus normally corrupts your computer. IF You have to do a Reformat. Be sure and do a Back-up First., because you will loose everything.

If you know how to do a back-up, save all your documents, pictures and music. If not take it to a reputable computer shop to take of this. There will be a slight charge, but they will save all your important data.

Helpful Free Software below Read On.


If you find any of this helpful, pls rate me. !

FREE SPYWARE
Download Spybot Search & Destroy. Restart computer, then run Spybot to see what spyware comes up, AND DELET IT.

FYI---Virus Protection-- 2 programs of
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Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE

Avira AntiVir – Free Anti-Virus Protection
http://www.free-av.com/

FROM MICROSOFT 2009 -Free --Security Essentials
http://www.microsoft.com

Pop up Blocker- free
www.panicware.com


Spybot - Search & Destroy 1.5.2 -FREE SPYWARE
http://www.download.com/Spybot-Search-De…

Avast- FREE ANTI VIRUS PROGRAM
http://www.avast.com/eng/home-registrati…

AVG- FREE SPYWARE PROGRAM
http://www.free.avg.com

Ccleaner- FREE
http://www.download.com/3120-20_4.html?q…

Malware- FREE
http://www.malwarebytes.org/.

$ ***
KASPERSKY ***
http://www.kaspersky.com

There are alot of $ anti-virus and Internet security programs out there-ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 ,
I feel that is the best for your money.

REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR
COMPUTERS.!

Good Luck. If you think this is good information, please rate me.
Thanks :0)


Comments:

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Hello!

Here are other possible reasons why computer restart

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