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Logitech QuickCam Communicate MP - black screen

OS: Windows Vista 32
Webcam: Logitech QuickCam Communicate MP
Logitech Software Version: 11.80

Thiswebcam worked fine when it was first installed. Within the first coupleweeks, I began having the problem of seeing a black screen instead of avideo image, with both the logitech software and Yahoo Messenger. A fewtimes, this problem was fixed, by restarting computer, and once byending all related processes in Task Manager, then restarting Logitechsoftware.

Currently, I am only seeing the black screen, andcannot get a video image. I did uninstall all Logitech software,restart the computer, and reinstall Logitech software. The problempersists. I have not received any error messages at any time relatingto this problem. The camera appears to work fine; however, it only shows black.

Posted by on

  • george-pie Dec 17, 2008

    Thank you for this very detailed response. I tried the steps you suggested, but they did not help figure out my problem. The amcap application crashed every time I clicked "video capture pin." I checked my DirectX version, and it is version 10.

    The strange and partially frustrating thing is that now my webcam appears to be working fine. I guess it is an intermittent problem. I called Logitech support, who told me they can't diagnose a problem while the camera is working. They suggested I call back when it is not working, to see if there might be a conflict with other software that is running at the time.

    Thanks again, and good luck to others with this problem.


  • florianas May 11, 2009

    Same like thr previous guy, but mine never worked after installation. Only black screen.

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  • 163 Answers

  1. Either one of these image sizes:
    • Small image size: 160 x 120
    • Large image size: 320 x 240
  2. RGB, I420, or IYUV formats. (Each is fine; we recommend RGB 24.)
  3. Microsoft DirectX version 9.0
To get this information, click here to download a Microsoft application that checks to see if your webcam device meets these requirements.
To make it easy, when you’re asked where to Save the program, just save it on your Desktop.
Once it’s downloaded, here’s what to do:
  1. Double-click the amcap.exe file on your desktop.
    • If you have more than one webcam installed, click the Devices menu and select the one you want to use.
  2. Click the Options menu, then click “Video capture Pin.”
  3. Under “Color Space/Compression:”, choose one of the following formats:
    • RGB 24 (our recommendation)
    • I420
    • IYUV
    Note: If one of the options above isn’t in the list, then your webcam is not compatible with Yahoo!7 Messenger.
  4. Under “Output Size”, choose one of the following:
    • 160 x 120
    • 320 x 240
    Note: If one of the options above isn’t in the list, then your webcam is not compatible with Yahoo!7 Messenger.
  5. Click OK
  6. Close the ampcap application.
  7. From your desktop, click ‘Start’ and select ‘Run’.
  8. In the run box, type: dxdiag
  9. In the confirmation dialog box, click OK.
  10. On the System Tab under ‘System Information’, look for DirectXversion. Verify that your version is DirectX 9.0. If it is, just click Exit. If your version is older than 9.0 (any lower number), click here to download the latest version of DirectX.
  11. Start the webcam from Messenger by clicking My Webcam in the Messenger menu.
Attention Logitech webcam users:
Some Logitech webcam drivers may cause one of the following problems:
  • Windows freezes when accessing the webcam
  • A black screen appears when using the webcam in Messenger
  • A ‘Webcam not found’ error message appears.
  • After 3 seconds, the sound drops out of calls made via Messenger
If you already verified that your device is compatible through the above steps and you’re a Logitech webcam user, please click here to update your Logitech webcam driver.

Posted on Dec 16, 2008

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I have a logitech quickcam 10.0a and i'm looking for driver for windows 7 to install. Can you please help me?


It will depend on if you have a 32bit or 64bit version of Windows 7. If you're unsure, you can check by clicking on the start menu, then right-click computer and select properties. This will open a window with system information including 32/64bit version.
Then go to http://www.logitech.com/en-us/435/352 and select Downloads, then windows 7, your bit version, and click download software.
Please leave feedback if this was helpful. Thanks!

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No audio on my logitech quickcam when i install it, it worked ok on my xp pc, but not on vista, i installed it with original cd, then tryed later with updates of logitech website, still no audio can you...


some logitech quickcam may installed in xp or vista but it depends on your os you using in, in vista some of these is not compatible that means the hardware cannot respond on your pc

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Lost Install CD For Quickcam Communicate Plus (S5500)


I'm pretty sure the drivers will work the same.

To find out if you need 32-bit or 64-bit, just do the following:
  • Click on Windows Button
  • Right-Click on Computer
  • Click Properties
  • Scroll down to System Type and you will see if your machine is 64-bit or 32-bit.
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I lost my webcam cd installer


how can i download cd installer of my logitech webcam quick cam*8.3.2( window) and quick cam *8.0.1( mac os*)

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Windows vista home premiun


Please click on the link mentioned below to download the drivers:

Windows Vista Multilingual 32-bit

* Title: QuickCam v11.1.0.2030
* Software Version: 11.1.0.2030
* Post Date: 8/7/2007
* Platform: Windows Vista
* File Size: Approximate download size is 30.7 megabytes.

http://www.logitech.com/pub/techsupport/quickcam/qc1110.exe

Windows Vista Multilingual 64-bit

* Title: QuickCam v11.1.0.2030
* Software Version: 11.1.0.2030
* Post Date: 8/7/2007
* Platform: Windows Vista
* File Size: Approximate download size is 36.3 megabytes.

http://www.logitech.com/pub/techsupport/quickcam/qc1110_x64.exe

Also visit this website:

http://drivers.softpedia.com/get/SCANNER-Digital-CAMERA-WEBCAM/LOGITECH/Logitech-QuickCam-Pro-4000.shtml

Thanks

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Windows vista home premiun


Please click on the link mentioned below to download the drivers:

Windows Vista Multilingual 32-bit

* Title: QuickCam v11.1.0.2030
* Software Version: 11.1.0.2030
* Post Date: 8/7/2007
* Platform: Windows Vista
* File Size: Approximate download size is 30.7 megabytes.

http://www.logitech.com/pub/techsupport/quickcam/qc1110.exe

Windows Vista Multilingual 64-bit

* Title: QuickCam v11.1.0.2030
* Software Version: 11.1.0.2030
* Post Date: 8/7/2007
* Platform: Windows Vista
* File Size: Approximate download size is 36.3 megabytes.

http://www.logitech.com/pub/techsupport/quickcam/qc1110_x64.exe

Also visit this website for other Windows driver:

http://drivers.softpedia.com/get/SCANNER-Digital-CAMERA-WEBCAM/LOGITECH/Logitech-QuickCam-Pro-4000.shtml

Thanks

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Logicon Webcam problems


Hi,

For Jrsmith210 :

Try using this :

http://www.logitech.com/index.cfm/support_downloads/downloads/?selectedcrid=492&selectedcid=3129#

Or

http://tinyurl.com/3j5nnv

You can get a manual from here :

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/fattach_get.php?p_sid=O99QNy3j&p_li=&p_accessibility=0&p_redirect=&p_tbl=9&p_id=3610&p_created=1145058888&p_olh=0

Or

http://tinyurl.com/3tqaaq

Mac OS 10.4 or Above

To use a Logitech camera on your Mac OS X computer, please purchase a Logitech camera that is UVC compliant, this camera will have basic functionality for use with a third party application but no additional features will be available such as (Rightlight, Rightsound or Video Effects)

All UVC Complaint Webcams listed in table below

This article applies to the following platforms:
Macintosh OS X 10.4.9 - 10.5.2

The Logitech webcams listed below are UVC (Universal Video Class) compliant and can be used with operating systems which fully support this standard; including Mac OS 10.4.9 and above.

Please note that standard UVC drivers are provided by the Operating System and will provide minimal camera support only. Unique Logitech features, such as RightLight and Video Effects are not functional via UVC drivers.

Furthermore, we recommend the use of a full Logitech installation package, where available, for supported operating systems such as Windows XP and Windows Vista.

Camera Name                                       P/N
QuickCam Ultra Vision SE                 860-00023
QuickCam Ultra Vision                       861238
QuickCam Orbit/Sphere MP               861305
QuickCam Fusion                             861304
QuickCam Pro 5000                          861306
QuickCam Pro 9000                          861464
QuickCam Pro for Notebooks          860-000026
QuickCam for Notebooks Pro                861303
QuickCam Communicate Deluxe     861235
QuickCam Deluxe for Notebooks     860-000009
QuickCam Orbit AF                       860-000063

Try these, as the manufacturer's site is saying that the 3000 is not compatibl with Mac OS.

For Guest :

You can download the software from here :

http://www.logitech.com/index.cfm/480/3359&cl=in,en

Select the opeating system, download, install and use.

Good Luck.

Live, Love, Laugh.

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Problem while installing Logitech webcam software in Vista Home Premium


If you are using windows xp then you should download this fix from the microsoft website. http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

If you are running windows vista please follow these instructions carefully.

  1. Click on "Start".
  2. Click on "All Programs".
  3. Click on "Accessories".
  4. Right click on the Command Prompt, select "run as administrator".
  5. At the prompt, type "regsvr32 vbscript.dll".
  6. You will now get a message box saying "vbscript.dll" has been registered.
  7. Reinstall QuickCam
I hope this helps. If not let us know.

Please rate my answer

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