- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I suspect that your backup software has "locked" the drive / library from the front panel.
This is why disconnecting / rebooting the library solves the issue.
If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.
If you are in the UK and are still having problems then click the link below and we will do what we can to help.
Power off the unit and make sure the picker and arm move freely. Often a stuck tape can cause this. Also try cleaning the Tacho in case the arm cannot tell that it is trying to move. This issue is often more about fluff blocking a sensor than about an actual hardware failure. If you need to send it for repair though try going to http://tape-drive-repair.com and seeing if they can help you directly
go into bios,set it to defaults then install. try a fress partition, delete the old one and create a new one, there might possibly be artefacts from a previous bad install. I would test memory/hard isk for errors before I started installation if it has been running badly, problems here might be causing the BS, as might motherboard issues
Hello, I had the same issue with my drive. I presume that you have tried holding down the eject button while powering on the drive. If you have done this and it didn't work, I have a PDF from Dell that describes how to manually remove a stuck tape from this drive. I would not recommend it for anyone who is not very technical. It is a little complicated. If you would like a copy of it, you can send me an email at my hotmail.com email. It is tm_reply at hotmail.com. Since the PDF does not have the directions to re-assemble the drive, you need to pay close attention to the way things are while taking it apart. If you are not comfortable sending me an email, you can go to Dell's support an do an online chat. Ask them for the doc. That is where I got it. He emailed it to me so that is why I don't have a link. I do have a link for the full height drive. it is - http://support.dell.com/support/edocs/stor-sys/110TL_Ce/en/index.htm Good luck! Thanks Todd
P.S. If someone can tell me how to post a file here, I would be happy to do so.
ok this can happen if 1. you have two drives and you have not set the jumper to slave on this one 2 you are only using this drive and its not set to master the jumpers are have a plastic face that needs to be covered over the manual will usually explain this further http://www.harddriveupgrade.com/jumper_pins.shtml will show you in detail with diagrams
Yeah this isnt caused by the Tape I have had an issue way back with my tape driver as well and it was an internal mechanical malfunction, the gears that hold the tape in position push the tape internally on its gears and read / copy data but when it no longer is aligned with the gears it just keeps spinnning and eventually ejects automatically. Unfortunately I didnt open it up and fix but I was able to send it back to the Manufacturer and mine had 5 year warranty and they fixed it.Im new on here so if my solution helped you please give some good feedback on my answer thank you