Question about Whirlpool Duet GHW9150P Front Load Washer

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Servicing charge Dear Sir My washing machine has been out of order due to rat cut but till date it is in warranty period.So i complain the same to your Muzaffarpur service centre and some one come to my home place i.e. Riga(sitamarhi) and inspect the machine and took RS.300/-and told my father that he will be back within 15-20 days with accessaries and do the needfull. But lot of reminder he does not come and after 1-2 month send it to my service centre Muzaffarpur.Muzaffarpur is not convenient for me, so i told him return my deposite i.e. Rs.300/-(Without any Receipt)he refused to do so. Then i bring it at Patna and i am ready to pay transportation charge i.e. rs.250/-from my residence(o-89, doctors colony, kankarbagh Patna-20)and also ready to pay accessaries charges which is distroyed by rat. But your service engineer at Patna Mr. Pankaj also demands servicing charge. Then i refused to pay servicing charge because it is in warranty period but they are telling no service charge you have to pay. Then i again told Mr Pankaj please cooperate with me and adjust Rs.300/-which i have already paid to your Muzaffarpur service centre.He refused to do so and told us in this regard you talk with my Muzaffarpur service centre. So, i am very much disappointed due to this, that your company is a reputed company and service centre is linked with all over India, then what kind of service is providing by your service centres. No respect of customers in your service centre. Mr Pankaj told me that you are free to complain any where and also go to court. Sir, in this regard your opinion is awaited that this kind of harresment is justificable and i have no way to go court, and customer is helpless in front of your service provider.

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  • prem mathew May 11, 2010

    If you are within the warranty period you can write a registered ack due letter to the dealer that such & such has happened. And if within 10 days you do not get reply you send another registered letter ack due that you are going to the consumer courts.

    Anyway you cannot rely on any of this for the machine money and profits are already in their hands. So best is you get the thing fixed yourself by someone reliable, (u hv to be cautious here also) to enable you to use your machine. India? forget it.............



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Sorry to hear of your troubles, but you 've somehow posted them on a do-it your self wbsite, from the intent of this letter i would assume that you would have liked to post it somewhere else.

Posted on Dec 16, 2008


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