Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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USB port dislodged on 1TB Seagate, how do I open the case?

My 1TB Seagate was connected to a lap top and fell off a desk. The USB port broke and is loose in the box. The unit will obviously no longer power up. I am interested in extracting the HD so I can try it in a new case like this one:

The problem is I don't know how to remove the hard drive from it's current case. I see two screws, one inside the stand which is accessible through a grate and the other in a compromising position above the stand and below the case. Any help would be much appreciated!

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  • mouraalexand Dec 16, 2008

    God bless youtube.

  • tina_0091 Feb 20, 2009

    I have 1 TB seagate Freeagent external hard drive and 500GB of data inside it. I found it sudden broken and i want to recover my all data. I am planning to change the case. Can anyone tell me which kind of external case will work with Seagate Freeagent (2008) external storage?

    If anybody have other options to recover data then please let me know it.

  • Anonymous Feb 22, 2009

    The dog knocked the hard drive off a low-lying coffee table onto a thick carpeted floor. I was stunned that the hard drive no longer powers up nor is recognised by the computer. I see what might only be described as a 'keyway' for a special unlocking key, but do not wish to spend inordinate sums of scarce scratch for something I can repair myself. Nor do I wish to demolish the beautiful case in an ill-considered attempt to enter the case.

    A key seems the most logical way to fix this temporary problem. Where might I purchase one?


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I did open a Seagate FreeAgent Pro 1TB !
The thing was awful, the case is just a nightmare to crack. The base is easy, you have the screws under the tiny rubber feet. The metal over the electric parts is easy to take apart, you just unglue and carefully open. You unscrew then the four flat-headed screws the hold in place the electrics, and the three big ones that hold together the base and the upper part.
Here comes the nasty part.
You unplug all connectors, but the upper case is VERY (I mean VERY) well tightened. It's held in place in 4 points, and the plastic made my fingers bleed. I can surely say it's a very well made case, strong as military, but impossible to open without destroying.
In the upper part the plastic holding points are quite close to the lower edge, but the two lower ones are somewhat 2,5 or 3 inches away from the edge, and this is where you'll get stuck. I couldn't just pry them open, so in the end, even though the unit is safe and sound, the lid (the part with the Seagate logo) was torn an bent.
My problem was at the electrical part, so I don't care much for the case, but I feel bad for having to literally destroy such a good-looking external enclosure.

Hope this is helpful to all of you in trouble with this issue !

Posted on Dec 29, 2008

  • flyirwin Dec 21, 2010

    I broke the usb port on my 1 tr sea-gate drive as well. took forever to figure out, but what i did was;

    - call sea-gate for permission to open the case to get to the drive. Otherwise it voids the warranty.
    - brought a 30 dollar universal drive adapter. (a cord that accesses various drives) mine was from newer technology, usb 2.0 universal drive adapter. i brought the 1st one i found.
    - got the information off with the cord. (my computer, laptop/desktop, didn't have a slot to get the information off the drive directly)
    -sent drive to sea-gate at the address they gave me, and got a new drive replacement.

    it works better and cheaper if you can install the drive into a desktop computer, but mine was to old. also buying a new case was like 60 way


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The base cracks in two peces at the join. Then remove 5 screws. The upper case is tightly secured, but you'll see two slots in the thick edge where you can pry apart with a screwdriver.

Posted on Dec 28, 2008

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Please rate

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