My printer is jammed and it is saying its from Tray 2 but i know it's not. We have had this problem before and it was small pieces of paper jammed throughout the machine that had torm off. How do I find these small pieces of paper???? Thank you!
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Re: Hp Color LaserJet 3500 Paper Jam
The only way to find paper remnants is to unplug the printer and inspect the paper path. It also helps to have a good focusing flashlight, skinny needle nose pliers, a can of compressed air (used sparingly) and a long thin probe. Your specific printer should be giving you jam messages with a location code as well. I?ve attached a link to an HP page containing a diagram of the 3500 paper path and the error code jam locations:
I solved this problem in my shops years ago by not letting anyone else clear jams OR insisting that any paper removed as a result of a jam is given to me. If any corners or pieces are missing I know what to look for and approximately where.
Good hunting and please don?t forget to rate this post.
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Open the printer up and remove any stuck pieces of paper. Check in the paper tray as well by removing the tray and looking inside. Remove any pieces of paper you see then reinstall the paper tray. Your printer should come back up with no jams. If it still says jam then cycle the power to the printer to see if it clears. If it does not clear, you still have a piece of paper stuck somewhere inside. If you can't find ANY paper stuck your printer may need to be cleaned.
1) Check all the paper jam locations (see "Clearing paper jams" in your printer manual). A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
2) If you are using a duplexer, check all the areas (including under the duplexer).
3) Check that the paper is correctly loaded in the tray - that all paper tray adjustments have been made, and that the trays are not overfilled. Make sure the paper is under the front and back tabs. (See the section on "loading paper" from your printer manual.)
4) Check that all trays and paper handling accessories are completely
inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
5) Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
6) Try printing to a different output bin or tray
7) The sheets might be sticking together. Try bending the stack to separate each sheet.
8) If you are printing from tray 1, try reducing the size of the stack.
If printing from the envelope feeder, make sure it is loaded correctly,
9) If you are printing small sizes, feed paper short edge first (see
the "Guidelines for printing custom-size paper" in your printer manual).
10) Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees.
11) Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the "Paper Specifications" in your user manual).
12) Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or irregular paper.
13) Check that the environmental conditions for the printer are met (see the "Environmental Specifications" in your printer's user guide).
14) Avoid using paper that has already been used in a printer or copier.
15) Check that the power supplied to the printer is steady and meets printer specifications (refer to the "Electrical Specifications" in your printer's users guide).
16) Clean the printer and rollers (refer to the "Cleaning the Printer" section of your printer's user's guide).
17) Perform preventative printer maintenance if maintenance is due (refer to the "Performing Preventative Maintenance" section of your printer's user's guide).
Open all possible doors and panels and look for any kind of debres, even a small piece of paper will register. Verify that all the doors and panels are secure. If this still registers a paper jam, push and hold the power button for several seconds to attempt a reset, unplug the printer and leave it for a few minutes. Remove all paper from the paper tray before starting it up again. This will hopefully reset the printer and stop the paper jam message. After starting the printer, put the paper back in the tray, make sure the ink cartridges are fully seated and try to print a test page.
Let me know if this solved the problem. If not, I will assist you further.
check paper jam error you need do:
1) between paper input tray and cartridge check any pieces paper
2) between cartridge and fuser area do same thing
3) check fuser and pressure roller(near fuser) any pieces of paper there
4) after fuser to output tray
all above step checking for avoid any pieces paper obstruct any sensor through all paper road, so that cause jam error
hope help you something fixed, please take a rating let me know how much helped you thanks! keep in touch your question
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.