Question about HP Color LaserJet 3500 Printer

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Hp Color LaserJet 3500 Paper Jam

My printer is jammed and it is saying its from Tray 2 but i know it's not. We have had this problem before and it was small pieces of paper jammed throughout the machine that had torm off. How do I find these small pieces of paper???? Thank you!

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  • 5 more comments 
  • Anonymous Feb 11, 2008

    I removed a small paper but it still says clear paper path. Where else am I to Look?

  • ectfana Apr 17, 2008

    I tried to check out your diagram but the link is broken. I can't find any small pieces of paper, but my printer still thinks it's jammed. Help!

  • Anonymous Jun 10, 2008

    small pieces of paper jam

  • andys38 Dec 08, 2008

    I have the same problem, and this printer is really clean. The help guides you through removing the yellow and magenta (bottom two) toners, and turning a green thumb wheel to drive out a jammed sheet. Nothing in there.

    There seems to be wear on the picks for the tray 2, but the paper isn't even getting picked as if it's trying to feed.

  • Anonymous Dec 22, 2008


  • Anonymous Mar 24, 2014

    There is a paper jam in my tray 2 and it says to check the paper guides and make sure there is not a jam. There is no jam and we have turned on and off the machine.

  • Anonymous Mar 28, 2014

    printer sucked in about 25 pieces of paper can,t get out



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The only way to find paper remnants is to unplug the printer and inspect the paper path. It also helps to have a good focusing flashlight, skinny needle nose pliers, a can of compressed air (used sparingly) and a long thin probe. Your specific printer should be giving you jam messages with a location code as well. I?ve attached a link to an HP page containing a diagram of the 3500 paper path and the error code jam locations: I solved this problem in my shops years ago by not letting anyone else clear jams OR insisting that any paper removed as a result of a jam is given to me. If any corners or pieces are missing I know what to look for and approximately where. Good hunting and please don?t forget to rate this post.

Posted on Mar 21, 2007

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My printer says paperjam - there are no documents. I have opened the back and looked for paper bits. Help

Posted on Jan 19, 2009


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Printer show paper jam. how do I clear it to continue use printer

Open the printer up and remove any stuck pieces of paper. Check in the paper tray as well by removing the tray and looking inside. Remove any pieces of paper you see then reinstall the paper tray. Your printer should come back up with no jams. If it still says jam then cycle the power to the printer to see if it clears. If it does not clear, you still have a piece of paper stuck somewhere inside. If you can't find ANY paper stuck your printer may need to be cleaned.

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1) Check all the paper jam locations (see "Clearing paper jams" in your printer manual). A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
2) If you are using a duplexer, check all the areas (including under the duplexer).
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13) Check that the environmental conditions for the printer are met (see the "Environmental Specifications" in your printer's user guide).
14) Avoid using paper that has already been used in a printer or copier.
15) Check that the power supplied to the printer is steady and meets printer specifications (refer to the "Electrical Specifications" in your printer's users guide).
16) Clean the printer and rollers (refer to the "Cleaning the Printer" section of your printer's user's guide).
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Open all possible doors and panels and look for any kind of debres, even a small piece of paper will register. Verify that all the doors and panels are secure. If this still registers a paper jam, push and hold the power button for several seconds to attempt a reset, unplug the printer and leave it for a few minutes. Remove all paper from the paper tray before starting it up again. This will hopefully reset the printer and stop the paper jam message. After starting the printer, put the paper back in the tray, make sure the ink cartridges are fully seated and try to print a test page.

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Paper jam

check paper jam error you need do:
1) between paper input tray and cartridge check any pieces paper
2) between cartridge and fuser area do same thing
3) check fuser and pressure roller(near fuser) any pieces of paper there
4) after fuser to output tray
all above step checking for avoid any pieces paper obstruct any sensor through all paper road, so that cause jam error
hope help you something fixed, please take a rating let me know how much helped you thanks! keep in touch your question

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Take the paper tray out and make sure there are no pieces of paper in the paper path of the rollers where the paper tray sits.

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hey, give this a shot
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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