Question about HP Color LaserJet 3500 Printer

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Hp Color LaserJet 3500 Paper Jam

My printer is jammed and it is saying its from Tray 2 but i know it's not. We have had this problem before and it was small pieces of paper jammed throughout the machine that had torm off. How do I find these small pieces of paper???? Thank you!

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  • 5 more comments 
  • Anonymous Feb 11, 2008

    I removed a small paper but it still says clear paper path. Where else am I to Look?

  • ectfana Apr 17, 2008

    I tried to check out your diagram but the link is broken. I can't find any small pieces of paper, but my printer still thinks it's jammed. Help!

  • Anonymous Jun 10, 2008

    small pieces of paper jam

  • andys38 Dec 08, 2008

    I have the same problem, and this printer is really clean. The help guides you through removing the yellow and magenta (bottom two) toners, and turning a green thumb wheel to drive out a jammed sheet. Nothing in there.

    There seems to be wear on the picks for the tray 2, but the paper isn't even getting picked as if it's trying to feed.

  • Anonymous Dec 22, 2008

    PAPER JAM,13.20.00 ERROR OBSERVATION.

  • Anonymous Mar 24, 2014

    There is a paper jam in my tray 2 and it says to check the paper guides and make sure there is not a jam. There is no jam and we have turned on and off the machine.

  • Anonymous Mar 28, 2014

    printer sucked in about 25 pieces of paper can,t get out

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The only way to find paper remnants is to unplug the printer and inspect the paper path. It also helps to have a good focusing flashlight, skinny needle nose pliers, a can of compressed air (used sparingly) and a long thin probe. Your specific printer should be giving you jam messages with a location code as well. I?ve attached a link to an HP page containing a diagram of the 3500 paper path and the error code jam locations: http://h41206.www4.hp.com/webapps/IV3/node.iv?locale=en_us&prodSeriesId=315862&node=prodITRC%2FNL_HW_IPG_plakCLJ3500_EN_01_E%2FN1%7C6%7C9&prodTypeId=18972&serverId=1#src I solved this problem in my shops years ago by not letting anyone else clear jams OR insisting that any paper removed as a result of a jam is given to me. If any corners or pieces are missing I know what to look for and approximately where. Good hunting and please don?t forget to rate this post.

Posted on Mar 21, 2007

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My printer says paperjam - there are no documents. I have opened the back and looked for paper bits. Help
Maureen

Posted on Jan 19, 2009

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Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.

on your sensor tests:

0 = off
1 = on

A = TOP OF PAGE SENSOR
B = PAPER LOOP SENSOR
C = N/A
D = FUSER PAPER SENSOR
E = DELIVERY-TRAY PAPER-FULL SENSOR
F = FUSER PRESSURE-RELEASE SENSOR
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I = MP TRAY SENSOR
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L = DEVELOPING ESTRANGEMENT SENSOR - CLR
M = DEVELOPING ESTRANGEMENT SENSOR - BLK
N = MP TRAY MEDIA POSITION SENSOR


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G can have states from 0-7 each one representing a different type of paper - shouldn't have anything to do with jamming.

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Here's a link to the service manual. Most of the issues with this printer can be done on your own once you have downloaded the manual. Parts are available at http://partsurfer.hp.com

Free PDF of Service Manual:
http://www.feedroller.com/Store/Service%20Manual/Color%20LaserJet%203500-3550-3700.pdf

Hope that helps you.

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