Question about HP Color LaserJet 3500 Printer
My printer is jammed and it is saying its from Tray 2 but i know it's not. We have had this problem before and it was small pieces of paper jammed throughout the machine that had torm off. How do I find these small pieces of paper???? Thank you!
The only way to find paper remnants is to unplug the printer and inspect the paper path. It also helps to have a good focusing flashlight, skinny needle nose pliers, a can of compressed air (used sparingly) and a long thin probe. Your specific printer should be giving you jam messages with a location code as well. I?ve attached a link to an HP page containing a diagram of the 3500 paper path and the error code jam locations: http://h41206.www4.hp.com/webapps/IV3/node.iv?locale=en_us&prodSeriesId=315862&node=prodITRC%2FNL_HW_IPG_plakCLJ3500_EN_01_E%2FN1%7C6%7C9&prodTypeId=18972&serverId=1#src I solved this problem in my shops years ago by not letting anyone else clear jams OR insisting that any paper removed as a result of a jam is given to me. If any corners or pieces are missing I know what to look for and approximately where. Good hunting and please don?t forget to rate this post.
Posted on Mar 21, 2007
My printer says paperjam - there are no documents. I have opened the back and looked for paper bits. Help
Posted on Jan 19, 2009
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Posted on Jan 02, 2017
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