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Re: Brush spins & then trips & quits
Sounds like a clog to me. Check that the roller brush cap fittings (caps at either end of the brush roll) don't have thread in them as well as checking that the dust channel from the sole plate is completely clear.
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Hi! There are a few reasons why your brushes may not be spinning. Try these simple steps below.
1. Your brush roll may be clogged. Unplug the cleaner and remove any debris from brush roll.
2. Make sure the brush roll setting is turned on. The brush roll on/off switch is located on the handle of the hose.
3. Reset the brushes. The brush roll reset button is located on the back of the nozzle on the right side.
Hope this helps! If you still have questions feel free to reach out to us here on Fixya, Facebook.com/dirtdevil or Twitter @DirtDevil.
Hi there, I am sorry to hear you are having difficulty with your DC17. If the brush bar is not spinning it may be obstructed. Please visit http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL for step by step instructions on how to inspect your brush bar and clear any obstructions that may be present. Once you have carried out these steps you may need to reset your brush bar. To do this please plug your machine in, recline it as if you are preparing to vacuum a carpeted surface, turn your machine on and if the brush bar is not spinning push the silver button next to your power button one time. This should reset the brush and it should begin spinning immediately. If you are still having difficulty with your machine please contact the Dyson US Helpline at 1-866-693-9766 or the Dyson UK Helpline at 0800 298 0298 so we can provide further assistance. Best wishes, Jessica
I bought my parents the exact same model. Do you have the floor select switch "ON" for the brush? Did the overload protector switch trip? There is a little red button sticking out from the right hand side of the head. Check to see if it is pertruding past the cover. If so, push button in and it should reset.
there is a reset button on the side of the lower base of the machine, plug in the unit turn on the switch to the brush and vacuum are both engaged hit the reset button, remember the roller will not engage when the handle is in the upright position, release the handle and your ready to go.let me know if that helped you . thanks renevacdoc