Question about Brother MFC 7420 All-In-One Laser Printer

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My brother mfc7420 won't send or receive faxes.

It was in sleep mode, but got it to go back to standard and it still won't work. When I check to see if my faxes were sent by printing a fax journal report, it comes out blank w/ no information.

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  • Anonymous Mar 19, 2009

    MY BROTHER MFC 7420 WONT RECEIVE FAXES IT READS DR IN USE HELP PLEASE!!!!

  • Anonymous May 07, 2009

    unable to recive faxs

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Just purchased the MFC 7420. When making copies, I'm getting ghosting at bottom 1/4 of page. Help.

Posted on Jan 23, 2009

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Please give me more info! what is on the screen? i am a brother tech, i will try and help you but i need mmore info.

Posted on Jan 13, 2009

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1 Answer

Our fax is on sleep mode...how do we get it off that mode and able to recieve faxes?


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Hi, you can check that your phone connection from your 7420 to line works. Listen for a dial tone in a phone connected to your mfc7420. If not, your tel comm module could be at fault.

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Our Brother Intellifax 3800 will go to sleep and ignore attempts to send or receive faxes. It will take a docment into memory and go to sleep and not send it or the phone will ring with an incoming fax and...


i don't have the owners manual handy, but i'm quite sure you can disable the sleep mode by pressing a couples of buttons on control panel. that procedure is in your owners manual on the same page as setting sleep time.

hth,
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BROTHER FAX MACHINE 2800


Your Brother machine#s Sleep Mode function reduces power consumption while the machine is idle. You can adjust how long your Brother machine is idle (between 00 and 99 minutes) before Sleep Mode is initiated. Please note that the default setting is 00 minutes, and the timer automatically resets itself after the Brother machine receives a fax,receives data from your PC, or makes a copy. To adjust your Brother machine#s Sleep Mode setting, please follow these steps:

1. Press MENU/SET, 1 (General Setup), 7 (Sleep Mode).

2. Use the dial pad to enter the amount of time the fax machine is idle before Sleep Mode is initiated (00 to 99 minutes).

3. Press the MENU/SET key to confirm your choice.

4. Press the STOP/EXIT key to exit the menu.

NOTE: If you frequently print, copy, or fax, set the idle time long
enough to insure that you will not always have to wait for the Brother machine to warm up.

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1 Answer

Able to receive fax but cant send


sleep mode is just a status of the machine when it is in idle mode.you cannot turn this off however you can delay the time before the unit goes into a sleep mode.it has nothing to do when you are sending out faxes.so here are a few things you need to check when sending a fax (1)dial tone by pressing hook/hold button (2) insert the doc into the adf, make sure it will change to "enter fax # and start,or copy press copy (3) dial the number (4) wait for fax tones of the receiving unit before you press start. now if you can hear an operator on the line,that has to be verified with your phone company since brother machine does not restrict incoming and outgoing faxes UNLESS that is restricted from your phone line.

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3 Answers

Printer doesnt come out of sleep mode (Brother MFC7420)


I'd be happy to give you the solution to this problem :)

You'll want to go into the menu and choose these options: 1,6, and 2. The final stop should give you the sleep menu.

The printer is setup for a default of 5 minutes. But you can change it from 00 to 99 minutes. To just shut it off, press the Options and Start button simultaneously and that will do the trick.

Here is the link to the manual: http://www.brother.ca/en/products/pdf/manuals/MFC7820N-UG.pdf

If I wasn't specific enough, the solution is on page 2-6

-Ernest

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