I have a windows vista compute that used to sync my zen stone mp3 player it won't any more it keeps saying connect a device in sync window and sync now button will not light up. my computer detects it though because it lets me refresh and gives me the unhookportable device option in my tray
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Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.
So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.
But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.
How to Troubleshoot With a Zen Stone MP3 Player
Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.
Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.
Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.
Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.
Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.
Tips & Warnings
If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.
Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.
open up windows media player and connect your mp3 player then once it recognizes it open up the music library and start dragging the songs you want from the list over to the sync list and after your done click on the sync button and wait after its done you should have hours of music to enjoy
Initially, it would be possible that the Zen Stone plus is infected with a virus and your PC's antivirus is preventing access to it. Have you tried a reformat of the Zen Stone plus and or a virus scan?
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.
You won't need to download or install any programs if you have Windows Media Player on your computer. You can use other programs but WMP is probably the easiest!
Plug in your MP3 player using the USB cord (should be in box)
(If your songs are already in Library skip this step). Click "File" (top left hand corner) then "Add to Library..." Click "OK" WMP will now find all music on your computer and add it to Library.
If the internet is connected WMP will attempt to find song info such as title, artist, album etc. Otherwise right click on song and click "Edit"
Click on "Sync" tab (top of player). A sidebar should appear with "Creative zen.. etc" written on the top.
Drag songs into sidebar.
Click "Start Sync"
The songs will now download onto your MP3 player.
To organise your files into folders etc. go to "My Computer" then "Creative Zen etc" then "Music" and create folders (right click "create folder") copy, paste, and drag your songs in folders as you like.
You can now unplug you MP3 player and turn it on!
Please reply so I can know if this information was helpful or not and can help you further.
Mine was also completely dead, with the reset doing nothing! I held the vol+ and the Play button at the same time and it was good to go. Holding just the play button or the vol+ button didnt acheive anything. But as I held both together, It came back to life instantly and I havent had any problems with it (for a week so far).