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I have attempted to switch my phone connection from ATT to Vonage because of ATT's High price. I'm leaving my internet connection with ATT. I have not been able to connect and have abundle of e-mails form Vonage without success.If you need it I can forward the latest if you give me an address.I should add that I use a Mac computer.

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  • doulas Dec 16, 2008

    I spent a lot of time with Tom mastersaintx last night without resolution of the problem-if you are able to see his files you can read about the problem. If not I will wait till 4 pm when he comes on duty again

  • doulas Dec 16, 2008

    I cannot contact Vonage by phone since the only other phone I have is for local calls only - The adapter they gave me came from Illinois- not exactly a local call

  • doulas Dec 16, 2008

    Please give me useful help - not a brush-off

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Answer each question to help us pin-down the problem and also, we cannot view other Expert's files.

Is the internet connection with AT&T is still active ? (verified with AT&T)

What is "not been able to connect" ? browse the web ? can't use Vonage phone service ?

What are the equipments (modem/router/mac/vonage) and how are they connected ? Start from the wall-jack please.

And how are you able to go online right now ?

Posted on Dec 16, 2008

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You must have already a DSL router, a Vonage router and ofcourse the cables.
You must connect the Vonage router to the back of the DSL router to get the phone connection.. make sure that The Vonage router and the DSL router have all their lights on, that means that everything is working fine.

Posted on Dec 16, 2008

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Hi doulas,

Vonage is a VoIP program - that's short for "Voice over Internet Protocol." It allows you to make phone calls using your high-speed internet connection. But this connection is not included with Vonage - you must already have an existing high speed internet connection from AT&T or another company. The Vonage adapter simply accesses that existing connection.

For your reference, Vonage's service requirements can be found at the following address:
http://www.vonage.com/support.php?subtopic=54&topic=4

If you've already left AT&T's internet service, then you'll need to establish new high-speed service before Vonage will work. Please let know if I can be of any further assistance.

Kind regards,
H2H

Posted on Dec 16, 2008

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Did you delete the connection that you were using from ATT?Are you using a router? and if so is the connection to vonage coming through the router. I would delete the connections and start the setup disk from start. Also look in your network places just rt click on the icon and go to properties, you should see everything connected. You can also use the wizard in there to create a new connection, let me know how you make out, thanks, Gym

Posted on Dec 16, 2008

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What does the message shows up on the screen when tried to use in that faulty connection.or u require how to connect both of them.reply.

Posted on Dec 16, 2008

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You will need to contact Vonage by phone, not email, and let them figure it out, this is a common issue with Vonage hook up,

Posted on Dec 16, 2008

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