Question about Microsoft Xbox 360 Console

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The game tray will not open on my xbox360

I've got the tray open but it says openning and when i close it , it dosent do anything it won't start the game.

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  • colinsamuel Dec 16, 2008

    i have the exact same problem



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This is a rare problem for a xbox360 but dont worry ill help you out as much as i can. try taking apart the 360 (but be very carefull bot to pull any wire or break somthing)it just might be dirty or disk reading problems. take the consle to a local game stop and get there opionion or just call microsoft and they'll help you out with a warenty.

Posted on Dec 16, 2008


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What do you do when your Xbox 360 won't read games, DVDs, CDs, etc.?

Open Tray Error can be caused by a couple of things.
Here are the most likely culprits:

Process 1: Clean Tray Drive Belt
Difficulty Level : EASY
Allow tray to open, then unplug with tray still open.
Flip Xbox over.
Removing front cover helps with access: If you look carefully, you can see the drive belt (small black belt). Use cotton swabs dipped in alcohol to carefully clean all dust and debris from the belt. You can (CAREFULLY) move the tray back and forth to ensure all of the belt is cleaned.
Once done, plug it back in and allow to reboot completely.
Once rebooted, open tray and insert disk to see if error is solved.

If not, then proceed to the next process:

Process 2: Adjust Laser Power Level
Difficulty Level: Expert
I have done this on my and my daughters 360's. You'll need specialized tools to open the case. If you don't have them, please don't butcher your Xbox360 using screwdrivers and such. Order what you need and do it right. The process is too detailed to describe here, so check these links instead.

I hope this helps

Adjust Laser Here: Xbox 360 DVD laser adjustment
How to Adjust the Laser on XBox

Feb 01, 2018 | Microsoft Xbox 360 Console

1 Answer

I've tryed putting xbox360 games in a xbox360 but it sais open tray

The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out. The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.

You can find more information about this issue, find parts to repair it, or send your system to repair all at the following website:


Jun 21, 2011 | Video Game Consoles & Games

1 Answer

My xbox360 dosent show any lights on power button

This could be that your hdmi cable is not inserted correctly, make sure that it is pushed fully into the console and the tv.
let us know if this helped.

Jan 18, 2010 | Microsoft Xbox 360 Console

1 Answer

Won't read any disc

Follow this method and it will work for you.Turn on your console while holding down the "A" button with no game in the tray will eventually open just dont let off the "A" button when it does open then let off the "A" button and insert ur game and close ur disc tray.

Aug 27, 2009 | Microsoft Xbox 360 Console

1 Answer

Old xbox360 disc tray wont close at all

open it up ( very carefully) and check to see if the disk tray end is still attached or alligned to the plastic gears that eject the tray. if so check the rubber band to make sure it has not broke or streched.

Jun 25, 2009 | Microsoft Xbox 360 Console

1 Answer


you need to unplug ever cable you have and every accessory you have. Unplug adapters memory units hd inter coolers every thing. let it sit for 10-15 minutes. Plug everything back in then press the button to open the tray to turn it on then put in a different game keep it open . Then when the menu comes go into a program so you can't see play game or close tray. Then when you are in the right place close the tray and it should load. This worked for me 2 times.

Jun 23, 2009 | Microsoft Xbox 360 Console

3 Answers

Xbox says open tray when game is in

This means that either the lens inside it is scratched or dirty.(Some kind of compressed air can might work). Or the disk is scratched..;-; Damn 360s..

Jun 19, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox360/must open & close tray 5 to 10 times before game opens.

This is an indication that your disc tray / the lens on the tray is not working properly.

What i suggest is to call xbox customer support to have your xbox serviced. Good Luck! hope your console still has warranty

Apr 04, 2009 | Microsoft Xbox 360 Console

1 Answer


Try putting the game in straight. By straight i mean putting the disc in where the xbox 360 logo at the top of the disc goes in the tray towards the xbox360. if that does not work contact microsoft

Mar 16, 2009 | Microsoft Xbox 360 Console

6 Answers

Xbox360 tray won't read game

JUST SHAKE THE XBOX, It will start to sound really loud but will read the game... The problem starts when the tray stop closing due to a displacement from the closing motor. The laser then stops moving and gets stuck. Just shake the xbox (turned on) and that will get the laser goin...

Nov 28, 2007 | Microsoft Xbox® 360 Core System Console

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