Question about Microsoft Xbox 360 Console

5 Answers

My xbox 360 game tray will not open

It wont open using the button or the main menu command to open it.

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  • cristybaby55 Dec 16, 2008

    I got the tray open but it won't play the game the light just flashes.

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5 Answers

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  • Master
  • 859 Answers

This solution is:
Tech Level: Med
Mechanical Reasoning: High
Tool Skill Level: Med
Total Time: 1 to 1/12 hours

You will need to remove the front bezel. This may require removing the sides of your console, looking for locking tabs seated in the metal frame that hold the bezel in place. This is where your mechanical reasoning come into play. You will need to ferret out the method to get the front bezel off, along with the sides.

After this, you need to extract the Drive. This may involve releases latches that hold the drive in place. Removing the power plug and data transfer cable . Be careful when removing these cables pull gently but firmly backwards from their seat.

Once you have the drive removed, you will want to remove the top of the drive, its cover, from the base unit. This will then expose the drive motor, drive belt and drive pulley that operate the drawer. You probably have one of these two scenarios:
a broken belt or slipped belt.
a shattered disc.

If you have a shattered disc, there will be shards everywhere. These things, discs, do not break in two. They shatter like glass and can be just as sharp. Remove all shards carefully and in this case, USE SAFETY GLASSES.

Hopefully you do not have a shattered disc but this is more common than you may imagine.

If you have a broken belt. You will need to replace it. You can often go to your local electronics store where they stock belts for VCRs and DVD players. Or, as I have done successfully, I've found O-rings at a hardware store that can suffice. These belts are measured differently than you may guess, they have their width diameter measured in the stretched position. That is if you were to insert two fingers in the belt or o ring and then stretch the belt across a ruler until its gently stretched wide. This is the belt length.

It can be a real Bear to get to and resolve this type of problem, especially when a replacement drive is usually less than $40. But your choice of what to pursue is dependent on your personality. There are plenty of people who love to tackle a do it yourself projcect like this and there are those who loth it. Its up to you.

A local PC tech can also do this for you and the fee won't scare you. So long as you stay away from repair depots like Geek Squad where they have to charge you a Bench Minimum that will scare you or have you pay a minimum for a tech to knock on your door. Your friendly neighborhood tech is probably your best bet.

Good luck,
Worldvet

Posted on Dec 16, 2008

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  • Expert
  • 275 Answers

CAUSE Typically, this problem occurs if a game disc, a DVD, or a CD is stuck in the disc tray. However, this problem can also occur when a disc is not stuck in the disc tray. THINGS TO TRY Make sure that you remove the clear plastic protective strip from the front of the disc tray. This protective strip prevents the disc tray from opening. 1. Determine whether the Xbox 360 console is functioning correctly. a. Press the power button, and look at the lights on the front of the console. ?If no lights are illuminated on the front of the console, make sure that the power cord is connected and that the power supply is working. ?If only red lights are illuminated on the front of the console, the console is not working correctly. For more information about what you can determine from the lights on the front of the console, click the following article numbers to view the articles in the Microsoft Knowledge Base: 907535 (http://support.microsoft.com/kb/907535/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red, and you do not receive an error code 907536 (http://support.microsoft.com/kb/907536/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red, and you receive the error message "System Error" in multiple languages 907533 (http://support.microsoft.com/kb/907533/ ) Two of the lights on the Ring of Light on the front of your Xbox 360 console flash red 907534 (http://support.microsoft.com/kb/907534/ ) Xbox 360: Three red lights flash on the Ring of Light 906652 (http://support.microsoft.com/kb/906652/ ) Four of the lights on the Ring of Light on the front of your Xbox 360 console flash red b. If no picture appears and the disc tray eject button does not work, contact Xbox Customer Service to get the console serviced. 2. Press the eject button on the console to open the disc tray. 3. If the disc tray does not open when you press the eject button, try to manually open the disc tray.For more informationon about how to manually eject a disc from the Xbox 360 console disc tray, click the following article numbers to view the articles in the Microsoft Knowledge Base: 906935 (http://support.microsoft.com/kb/906935/ ) How to manually eject a disc from the disc tray of your Xbox 360 console 4. If these steps do not resolve the issue, your console may require a repair. For information about how you may be able to create your repair request online and for information about how to contact Xbox Customer Support, visit the http://www.xbox.com/support (http://www.xbox.com/support) Web site

Posted on Dec 16, 2008

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Initially, it is similar to the operations of a desktop computer's CD/DVD drive except for the front plate. Whereas the computer's DVD drive would have a small pinhole for the manual eject, the XBox has not out front hence the faceplate to be removed. Once removed, you can push with a narrow dull end tool on the square opening that will push the gear/lever/mechanism to partially eject the tray. Thereafter, you can simply pull it out.
my xbox 360 game tray will not open - 5ba41ea.jpg
Often the problem is a broken or loose belt.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 16, 2008

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Try pressing repeatedly the eject button on the console, while you start it at the same time, do this a couple of times until it opens.

Posted on Dec 16, 2008

  • Ginko
    Ginko Dec 16, 2008

    Now that you got the game out, unplug power and see if this reset the Xbox.

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  • Microsoft Master
  • 13,433 Answers

The Drive is stuck or broken,

  1. Remove the faceplate from the console. With the console laying flat, use a flat-head screwdriver to pop in the tab inward on the right side of the console.
  2. Straighten out a length of paper clip as best you can.
  3. Place the long end of the paper clip in the hole on the very left.

    • Note: It's more of a "semi" hole and there is one directly to the right of it.
  4. Using a flashlight, place the end of the paper clip in the teeth on the right side of the gears and push. The tray should slide open a little, and from there you can open and close the tray with your hand.

Posted on Dec 16, 2008

  • Ekse Dec 16, 2008

    The drive is most likely faulty, how is your warranty?

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