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My printer stopped printing in BLACK. It's printing like sa light maroon color instead of black. When I copy something in "Black Only" the copy comes out blank. I changed the black cartridge and the same thing happens. On the diagnostic page the black section is in a mint green. Status of ink level is 1/2 full.

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  • Suze Adams Dec 16, 2008

    I cleaned the Black cartridge and changed it. It still won't print in black.

  • Suze Adams Dec 16, 2008

    iT STILL WON'T PRINT IN BLACK ONLY. cLEANED THE CATRIDGE AND REPLACED IT. UNPLUGGED AND POWER DOWN NAD HIT # & 6 WHILE PLUGGING IN WITH NO AVAIL!

  • Suze Adams Dec 16, 2008

    DID THAT 3X'S

  • Suze Adams Dec 16, 2008

    HP PHOTOSMART C6100 ALL-IN-ONE SERIES

  • Suze Adams Dec 16, 2008

    Unplugged everything on the printer an replaced the refilled cartridge with aa HP and it still won't print in black

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There is most likely something wrong with the way you installed the printer cartridges or there is something wrong with the black part of the printer head that reads the cartridges because you said that the status of the black ink is half full, but you said you had gotten a new cartridge and changed. You might need a new printer head.

Posted on Dec 16, 2008

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Remove all ink cartridges and clean unit! (are these refills or orignal ink cartridges? may have to redownload printer software

Posted on Dec 16, 2008

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Uninstall the printer and install back. might be a wrong configuration, if you cant figure it out , reinstalling it will fix the issue

Posted on Dec 16, 2008

  • Alan R
    Alan R Dec 17, 2008

    change settings in printer configuration to adjust color print out .

  • Alan R
    Alan R Dec 17, 2008

    select print only in black see if it comes out black eventually

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What is the model of your printer?  This will help determine if the print head might need changed.  

Posted on Dec 16, 2008

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Run the diagnostic that cleans the print heads. The black may be clogged and the other colors are being used to get as close to black as possible.

Posted on Dec 16, 2008

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Hi,
to test, remove all cartridges expect the black cartridge and print a black and white page and see how it comes out.

Also what is the model of your Hp printer?

A semi-full reset will do the following: 
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information. 

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Posted on Dec 16, 2008

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Hi and welcome to FixYa,

Initially, pls wet a paper towel with warm water. Thereafter place the cartridge(s) on top of the wet paper towel for about 15 minutes. You may need to put books on the side to keep the cartridge(s) upright. Re-insert back into the printer and perform another head cleaning. try again.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 16, 2008

  • Louie  Role
    Louie Role Dec 17, 2008

    clean the little gold contact pins of the cartridge and the cartridge holder with cotton buds and isoprophyl alcohol.

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Do the clean head procedure from printer utilities a couple of time, if this des not work, try using an head cleaner cartridge, or replace the print head.

Posted on Dec 16, 2008

  • Ginko
    Ginko Dec 16, 2008

    You can buy cleaning cartridges here HP CLEANING CARTRIDGES

    If the cleaning cartridge is not available, the only alternative is removing the printhead and soaking it in isopropyl alcohol overnight, or replacing it.


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