Question about HP Pavilion dv9000z Notebook

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Boot Manager Hello, all. I am having a problem starting my computer. From off position, I press the power button and allow it to turn on and boot. However, after the first screen or two, I have displayed BOOT MGR is missing And I am then prompted to press Alt+Ctrl+Del so that the computer may restart. I have tried pressing various F-keys (F1-F12), but everything I do leads me to either the BIOS, which I cannot do anything in, or takes me to the BOOT MGR screen.

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  • Rory Anderson
    Rory Anderson Dec 16, 2008

    Well, I never made any hardware changes, but the only software changes I made was after I installed a new theme for Windows Vista. It made Vista look like OS X (from Apple). It was pretty cool looking, but I decided to take it off.

    I looked up how to uninstall it, because there was no uninstall program for it. The best solution anyone could come up with was to rename about 6 or 7 files, and delete the folder that the OS X theme was in. The files had to be named from .final09 to .dll files. That was all. And it actually helped a lot, or most of the problem.I had some problem renaming the files, but I was finally able to correctly rename them. After I decided to restart the computer is when this message came up.

    I would not have a problem using an install disk had Microsoft not been stupid and not included one with my computer. I have a disk directly from HP that will completely wipe the harddrive and reinstall windows, but it's 3hrs away, and I have work to be done.

    Am I SoL and should I wait until I can get my disk back?
    Or is there another fix?

    Also, I have not made any changes to the BIOS, in fact, I made sure everythign was at default settings.

  • Rory Anderson
    Rory Anderson Dec 16, 2008

    “…no uninstall program for it” … that was a red flag.
    I did not know that there was no install program until I attempted to uninstall it.


    “…delete the folder that the OS X theme was in…” … what folder was that?
    C>WINDOWS>SYSTEM 32


    “…The files had to be named from .final09 to .dll files…” … in what folder were these files?
    Can't remember right off the top of my head, but similar to above.


    “…had Microsoft not been stupid and not included one with my
    computer…” … Based on the product placement of your post (“HP Pavilion
    dv9000z 17" Notebook Laptop PC PC Notebook”), I presume the subject
    system is an “HP Pavilion”. So really, it’s not Microsoft that failed
    you, it’s the OEM-Original Equipment Manufacturer (i.e., HP) and/or
    your vendor (the reseller) that sold it to you that’s “stupid”. Moreover, I couldn’t agree more with your sentiment.

    Well, that explains it more. Yes, it is an HP Pavilion.

    “…I have a disk directly from HP that will completely wipe the harddrive and reinstall windows…” … Ouch! Very last resort.
    It's already been used once. Not by me. I bought the lappy from Circuit City, and it's been having troubles the entire year an a half I've had it, so we eventually had HP send the Firedog station the HP disk. We ran a hardware diagnostics test on it and found nothing there, so we assumed it was software, hence the disk. IT didn't have problems until a few weeks ago, but I was able to do a "system restore' of sorts.

    IT wasn't really a system restore, because my computer for some reason, does not have the information that explains how to actually create restore points. (Thank goodness I have an ext. HDrive. Apparently, there is something else buggy with this system and I cna't quite figure it out. I'm thinking about taking it back to Circuit City this week anyway, because they told me that after this hard drive wipe, nothing should happen again.

    Also, I have high doubts that this is some sort of virus. I"ve never had a virus on any of my computers, but I think I know enough about them to rule it out.

    “…but it's 3hrs away…” … and by 3hrs away, you of course don’t mean 3hrs away AND it’s on its way.
    Actually, the disk is 3 hours driving time, in my house in my college town. I'm home for the holidays.

    “…Am I SoL and should I wait until I can get my disk back?” … You do mean the HP disk, right?
    Yes.

    Sorry for the long posts.


  • Rory Anderson
    Rory Anderson Dec 16, 2008

    Wait, I think I mixed up about the folder I deleted. It's my fault, actually. I did not delete the System32 folder. The folder I deleted was actually installed with the name "VistaOSX. I know the System32 folder is important.

    The folder I deleted was WAY outside the System32 folder. It was in the C:/ folder. A folder named VistaOSX. Yep!

    Sorry about that!


  • Rory Anderson
    Rory Anderson Dec 17, 2008

    Thanks for your help, though! I'm taking it to Circuit City right now!

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  • 183 Answers

Here’s your GEEK-steer …

The Windows BOOT MGR (BootMgr) is the object that locates and passes off control to your system/boot drive. It is the Vista replacement of XP’s NT Loader (Ntldr).

Have you made any physical or software (i.e., BIOS) hard drive modifications recently? This common error normally occurs if you’ve added/replaced a hard drive and/or made boot order/configuration changes to your within your system’s BIOS and 2 (instead of the required minimum 1) drives are set ACTIVE.

Use “Windows Recovery Environment” to perform a "Startup Repair". Refer to this very user-friendly visual step-by-step checklist here:
http://www.howtogeek.com/howto/windows-vista/fixing-bootmgr-is-missing-error-while-trying-to-boot-windows-vista/

A more “techy” reference here: http://support.microsoft.com/kb/927391

Please post back with a status report, clarification, and/or any further assistance you might need.

"Today's the best day of my life...and NOW you're part of it!"

Posted on Dec 16, 2008

  • 2 more comments 
  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    Here’s your GEEK-steer readjustment …



    “…no uninstall program for it” … that was a red flag.

    “…delete the folder that the OS X theme was in…” … what folder was that?

    “…The files had to be named from .final09 to .dll files…” … in what folder were these files?

    “…After I decided to restart the computer is when this message came up.” … You sound quite tech savvy enough to know that these aforementioned actions are at the very least likely the proximate cause of your troubles.

    “…had Microsoft not been stupid and not included one with my computer…” … Based on the product placement of your post (“HP Pavilion dv9000z 17" Notebook Laptop PC PC Notebook”), I presume the subject system is an “HP Pavilion”. So really, it’s not Microsoft that failed you, it’s the OEM-Original Equipment Manufacturer (i.e., HP) and/or your vendor (the reseller) that sold it to you that’s “stupid”. Moreover, I couldn’t agree more with your sentiment.

    “…I have a disk directly from HP that will completely wipe the harddrive and reinstall windows…” … Ouch! Very last resort.

    “…but it's 3hrs away…” … and by 3hrs away, you of course don’t mean 3hrs away AND it’s on its way.

    “…Am I SoL and should I wait until I can get my disk back?” … You do mean the HP disk, right?



    If you don’t have your system’s Windows installation disk, you can use another disk from whomever you can beg, borrow, or steal it from (provided it’s the same version you’re running). I’ve not yet had the pleasure of performing this particular task with Vista, but have with XP countless times. I’ve been told you can with Vista also. A couple of tech-forum threads corroborate that as well. Therefore, it probably behooves you to at least attempt to acquire a Windows disk, dig up your Windows Authentification Code (just in case it’s called upon), and perform the “Startup Repair”.



    You may also want to refer to my very recent similarly related post http://www.fixya.com/support/t1384257-re.... Just make sure to understand that you want to perform a "Startup Repair" (at least initially anyway).



    Good luck, and again, please post back with a status report, clarification, and/or any further assistance you might need.



    "Today's the best day of my life...and NOW you're part of it!"

  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    Of specific interest to you in http://www.fixya.com/support/t1384257-re... is:


    • "NEED TO CONTACT THEM AND INSIST UPON ONE"

    • "NOTE:"

    • "IMPORTANT:"

    • "TIP:"

    "Today's the best day of my life...and NOW you're part of it!"

  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    "...C>WINDOWS>SYSTEM 32..." ... Bingo! And I was expecting that. Actions taken while deleting that folder is the "vector" (if you will) of the discombobulation.



    "...Thank goodness I have an ext. HDrive...." ... Excellent! I was hoping to hear that. And of course you keep ALL your DATA on that, right?



    "...I'm thinking about taking it back to Circuit City this week anyway, because they told me that after this hard drive wipe, nothing should happen again." ... Hey, if you have an vendor that's made a promise of support, make them fulfill it.



    Unfortunately, other than the alternate Windows disk method, there's nothing more I can offer.



    At least look at the bright side. All-too-many users find themselves in the dire jeopardy of losing all their data. Given that you have all your data on an external HD, everything else compares as, thankfully, nothing more than nuisance.



    Good luck, and let me know how things turn out, or if you have any further questions.



    "Today's the best day of my life...and NOW you're part of it!"

  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    "...I did not delete the System32 folder...I know the System32 folder is important..."
    I wouldn't think so, you can't even if you try (for good reason), it's a "protected" "system" folder ... and the Grand-Puba of protected system folders at that.


    :...It was in the C:/ folder ... with the name VistaOSX..."
    So at what is known as the "root" of C:\


    "...Sorry about that!"
    Goodness, no need for apologies.



    Regardless, it's very likely those actions taken related to cleaning up the MacOS theme were related to your problem. As you said, it was the only noteworthy system activity that immediately preceded the failed boot. Although there is always a small chance it was something else you're not aware of that occured, that would be very coincidental.



    In any event, it's pretty much a moot point now, as I'm quite sure you're not going to be repeating it.



    "Today's the best day of my life...and NOW you're part of it!"

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  • 237 Answers

You will want to do a Windows Recovery Environment Startup Repair, follow the instructions below to fix this issue:
To access the WinRE using the Vista install disk:

  1. Boot from the Vista install disk
  2. Choose your language settings and click "Next"
  3. On the bottom of the screen click the link "Repair Your Computer"
  4. Select the Vista installation to repair and click "Next" and it will launch WinRE
The following options are available in WinRE:
  • Startup Repair - It will repair the boot manager files and restore critical files required for booting Windows Vista.

    After attempting to repair the system it will display a Startup Repair diagnosis and repair log with the different Test Performed and the probably root cause.

Posted on Dec 16, 2008

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