Question about HP Pavilion dv9000z Notebook

2 Answers

Boot Manager Hello, all. I am having a problem starting my computer. From off position, I press the power button and allow it to turn on and boot. However, after the first screen or two, I have displayed BOOT MGR is missing And I am then prompted to press Alt+Ctrl+Del so that the computer may restart. I have tried pressing various F-keys (F1-F12), but everything I do leads me to either the BIOS, which I cannot do anything in, or takes me to the BOOT MGR screen.

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  • 2 more comments 
  • Rory Anderson
    Rory Anderson Dec 16, 2008

    Well, I never made any hardware changes, but the only software changes I made was after I installed a new theme for Windows Vista. It made Vista look like OS X (from Apple). It was pretty cool looking, but I decided to take it off.

    I looked up how to uninstall it, because there was no uninstall program for it. The best solution anyone could come up with was to rename about 6 or 7 files, and delete the folder that the OS X theme was in. The files had to be named from .final09 to .dll files. That was all. And it actually helped a lot, or most of the problem.I had some problem renaming the files, but I was finally able to correctly rename them. After I decided to restart the computer is when this message came up.

    I would not have a problem using an install disk had Microsoft not been stupid and not included one with my computer. I have a disk directly from HP that will completely wipe the harddrive and reinstall windows, but it's 3hrs away, and I have work to be done.

    Am I SoL and should I wait until I can get my disk back?
    Or is there another fix?

    Also, I have not made any changes to the BIOS, in fact, I made sure everythign was at default settings.

  • Rory Anderson
    Rory Anderson Dec 16, 2008

    “…no uninstall program for it” … that was a red flag.
    I did not know that there was no install program until I attempted to uninstall it.


    “…delete the folder that the OS X theme was in…” … what folder was that?
    C>WINDOWS>SYSTEM 32


    “…The files had to be named from .final09 to .dll files…” … in what folder were these files?
    Can't remember right off the top of my head, but similar to above.


    “…had Microsoft not been stupid and not included one with my
    computer…” … Based on the product placement of your post (“HP Pavilion
    dv9000z 17" Notebook Laptop PC PC Notebook”), I presume the subject
    system is an “HP Pavilion”. So really, it’s not Microsoft that failed
    you, it’s the OEM-Original Equipment Manufacturer (i.e., HP) and/or
    your vendor (the reseller) that sold it to you that’s “stupid”. Moreover, I couldn’t agree more with your sentiment.

    Well, that explains it more. Yes, it is an HP Pavilion.

    “…I have a disk directly from HP that will completely wipe the harddrive and reinstall windows…” … Ouch! Very last resort.
    It's already been used once. Not by me. I bought the lappy from Circuit City, and it's been having troubles the entire year an a half I've had it, so we eventually had HP send the Firedog station the HP disk. We ran a hardware diagnostics test on it and found nothing there, so we assumed it was software, hence the disk. IT didn't have problems until a few weeks ago, but I was able to do a "system restore' of sorts.

    IT wasn't really a system restore, because my computer for some reason, does not have the information that explains how to actually create restore points. (Thank goodness I have an ext. HDrive. Apparently, there is something else buggy with this system and I cna't quite figure it out. I'm thinking about taking it back to Circuit City this week anyway, because they told me that after this hard drive wipe, nothing should happen again.

    Also, I have high doubts that this is some sort of virus. I"ve never had a virus on any of my computers, but I think I know enough about them to rule it out.

    “…but it's 3hrs away…” … and by 3hrs away, you of course don’t mean 3hrs away AND it’s on its way.
    Actually, the disk is 3 hours driving time, in my house in my college town. I'm home for the holidays.

    “…Am I SoL and should I wait until I can get my disk back?” … You do mean the HP disk, right?
    Yes.

    Sorry for the long posts.


  • Rory Anderson
    Rory Anderson Dec 16, 2008

    Wait, I think I mixed up about the folder I deleted. It's my fault, actually. I did not delete the System32 folder. The folder I deleted was actually installed with the name "VistaOSX. I know the System32 folder is important.

    The folder I deleted was WAY outside the System32 folder. It was in the C:/ folder. A folder named VistaOSX. Yep!

    Sorry about that!


  • Rory Anderson
    Rory Anderson Dec 17, 2008

    Thanks for your help, though! I'm taking it to Circuit City right now!

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  • 183 Answers

Here’s your GEEK-steer …

The Windows BOOT MGR (BootMgr) is the object that locates and passes off control to your system/boot drive. It is the Vista replacement of XP’s NT Loader (Ntldr).

Have you made any physical or software (i.e., BIOS) hard drive modifications recently? This common error normally occurs if you’ve added/replaced a hard drive and/or made boot order/configuration changes to your within your system’s BIOS and 2 (instead of the required minimum 1) drives are set ACTIVE.

Use “Windows Recovery Environment” to perform a "Startup Repair". Refer to this very user-friendly visual step-by-step checklist here:
http://www.howtogeek.com/howto/windows-vista/fixing-bootmgr-is-missing-error-while-trying-to-boot-windows-vista/

A more “techy” reference here: http://support.microsoft.com/kb/927391

Please post back with a status report, clarification, and/or any further assistance you might need.

"Today's the best day of my life...and NOW you're part of it!"

Posted on Dec 16, 2008

  • 2 more comments 
  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    Here’s your GEEK-steer readjustment …



    “…no uninstall program for it” … that was a red flag.

    “…delete the folder that the OS X theme was in…” … what folder was that?

    “…The files had to be named from .final09 to .dll files…” … in what folder were these files?

    “…After I decided to restart the computer is when this message came up.” … You sound quite tech savvy enough to know that these aforementioned actions are at the very least likely the proximate cause of your troubles.

    “…had Microsoft not been stupid and not included one with my computer…” … Based on the product placement of your post (“HP Pavilion dv9000z 17" Notebook Laptop PC PC Notebook”), I presume the subject system is an “HP Pavilion”. So really, it’s not Microsoft that failed you, it’s the OEM-Original Equipment Manufacturer (i.e., HP) and/or your vendor (the reseller) that sold it to you that’s “stupid”. Moreover, I couldn’t agree more with your sentiment.

    “…I have a disk directly from HP that will completely wipe the harddrive and reinstall windows…” … Ouch! Very last resort.

    “…but it's 3hrs away…” … and by 3hrs away, you of course don’t mean 3hrs away AND it’s on its way.

    “…Am I SoL and should I wait until I can get my disk back?” … You do mean the HP disk, right?



    If you don’t have your system’s Windows installation disk, you can use another disk from whomever you can beg, borrow, or steal it from (provided it’s the same version you’re running). I’ve not yet had the pleasure of performing this particular task with Vista, but have with XP countless times. I’ve been told you can with Vista also. A couple of tech-forum threads corroborate that as well. Therefore, it probably behooves you to at least attempt to acquire a Windows disk, dig up your Windows Authentification Code (just in case it’s called upon), and perform the “Startup Repair”.



    You may also want to refer to my very recent similarly related post http://www.fixya.com/support/t1384257-re.... Just make sure to understand that you want to perform a "Startup Repair" (at least initially anyway).



    Good luck, and again, please post back with a status report, clarification, and/or any further assistance you might need.



    "Today's the best day of my life...and NOW you're part of it!"

  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    Of specific interest to you in http://www.fixya.com/support/t1384257-re... is:


    • "NEED TO CONTACT THEM AND INSIST UPON ONE"

    • "NOTE:"

    • "IMPORTANT:"

    • "TIP:"

    "Today's the best day of my life...and NOW you're part of it!"

  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    "...C>WINDOWS>SYSTEM 32..." ... Bingo! And I was expecting that. Actions taken while deleting that folder is the "vector" (if you will) of the discombobulation.



    "...Thank goodness I have an ext. HDrive...." ... Excellent! I was hoping to hear that. And of course you keep ALL your DATA on that, right?



    "...I'm thinking about taking it back to Circuit City this week anyway, because they told me that after this hard drive wipe, nothing should happen again." ... Hey, if you have an vendor that's made a promise of support, make them fulfill it.



    Unfortunately, other than the alternate Windows disk method, there's nothing more I can offer.



    At least look at the bright side. All-too-many users find themselves in the dire jeopardy of losing all their data. Given that you have all your data on an external HD, everything else compares as, thankfully, nothing more than nuisance.



    Good luck, and let me know how things turn out, or if you have any further questions.



    "Today's the best day of my life...and NOW you're part of it!"

  • Craig The Geekinator
    Craig The Geekinator Dec 16, 2008

    "...I did not delete the System32 folder...I know the System32 folder is important..."
    I wouldn't think so, you can't even if you try (for good reason), it's a "protected" "system" folder ... and the Grand-Puba of protected system folders at that.


    :...It was in the C:/ folder ... with the name VistaOSX..."
    So at what is known as the "root" of C:\


    "...Sorry about that!"
    Goodness, no need for apologies.



    Regardless, it's very likely those actions taken related to cleaning up the MacOS theme were related to your problem. As you said, it was the only noteworthy system activity that immediately preceded the failed boot. Although there is always a small chance it was something else you're not aware of that occured, that would be very coincidental.



    In any event, it's pretty much a moot point now, as I'm quite sure you're not going to be repeating it.



    "Today's the best day of my life...and NOW you're part of it!"

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  • 237 Answers

You will want to do a Windows Recovery Environment Startup Repair, follow the instructions below to fix this issue:
To access the WinRE using the Vista install disk:

  1. Boot from the Vista install disk
  2. Choose your language settings and click "Next"
  3. On the bottom of the screen click the link "Repair Your Computer"
  4. Select the Vista installation to repair and click "Next" and it will launch WinRE
The following options are available in WinRE:
  • Startup Repair - It will repair the boot manager files and restore critical files required for booting Windows Vista.

    After attempting to repair the system it will display a Startup Repair diagnosis and repair log with the different Test Performed and the probably root cause.

Posted on Dec 16, 2008

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Need recovery disk for hp mini 2140


Hi

you could try this if it helps


There are two ways to access Roxio BackOn Track to recovery the computer, either through the boot menu, or through the Windows Start menu.
    You can use the boot menu to restore your computer to a previous working state or to return the computer to the state it was in before the last time it was restored.
    1. Press the power button to turn on the HP Mini.
    2. Press and hold down the f6 key to open the Windows Boot Manager, use the down arrow key to select Roxio BackOnTrack , and then press the enter key to open Roxio BackOn Track.
    If you can access Windows, in addition to restoring your computer to a previous working state, you use other options, such as Disaster Recovery.
    1. Click Start , All Programs , Roxio , BackOnTrack , and then BackOnTrack Home to open Roxio BackOn Track

    Hope this helps you

Aug 19, 2011 | HP Mini 2140 Notebook

Tip

Troubleshooting Error Messages on a Black Screen that may Occur During Startup...


<b><u>For Hp Laptop</u></b><br /><br />There are many reasons that a computer does not startup or boot into the Windows operating system.<br /><br /><b><u>Resolving Start Up and No Boot Problems Checklist</u></b><br /><b></b> <br /><b>Perform a Hard Reset</b><br />1. Disconnect all peripheral devices and remove all USB devices and media cards.<br />2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.<br />3. Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to blink or glow, and listen for the sound of a disk drive and fan turning.<br />If computer does not start normally, identify the specific problem symptom listed below and take the recommended actions.<br /><br /><b>Symptom: LED lights do not glow, display is black, computer does not start<br /></b>If LEDs do not glow when power button is pressed, there is no power available to the notebook. Check AC adapter wiring and power connection to the notebook. Connect a different AC power adapter and remove battery. Connect a different battery and disconnect AC power adapter. If there is no battery or AC power at the notebook, contact HP for technical assistance.<br /><br /><b>Symptom: LEDs glow, but computer fails to startup or boot, and displays a black screen</b><br />Usually occurs if a component is installed incorrectly, or there is a device conflict or failure. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use recovery disk to recover the computer to original condition.<br /><br /><b>Symptom: Computer displays a blue screen or continually re-starts</b><br />Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch. <br />Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and:<br />o Select Disable automatic restart on system failure to view error message<br />o Run Repair Your Computer<br />o Run Last Known Good Configuration (Advanced)<br />o Select Boot into Safe Mode and then Run a Microsoft system restore<br />o Select Boot into Safe Mode and then Uninstall recently installed programs<br />o Select Boot into Safe Mode and then run Windows Update<br /><br /><b>Symptom: Computer displays the Windows logo screen and stops responding</b><br />Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message<br />Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs<br /><br /><b>Troubleshooting general black screen errors on an EFI-based computer</b><br />The Extensible Firmware Interface (EFI) is available on select HP Notebook PCs manufactured in late 2008 and beyond.<br />To access the Startup Menu and the troubleshooting options on an EFI-based computer, press the power button and immediatly press the ESC key. If computer does not display a EFI Startup Menu, it may a non-EFI computer.<br />The EFI environment allows you to select from the following options:<br />Press f1 for System Information .<br />Press f2 to perform System Diagnostics .<br />Press f1 for System Information System Information.<br />Press f2 to perform the Start-up Test .<br />Press f3 to perform the Run-in Test .<br />Press f4 to perform the Hard Disk Test .<br />Press f11 to view the Error Log .<br />Press f9 for Boot Device Options .<br />Press f10 for Bios Setup .<br />Press f11 to perform a System Recovery .<br /><br /><b>Troubleshooting general black screen errors on non-EFI based computers<br /></b>The Extensible Firmware Interface (EFI) was not available on computer manufactured in 2008 or earlier.<br />When you try to start your computer, it may appear to stop responding with an empty, black screen before reaching a blue screen or the Windows logo. If there is no specific error message provided, there are several things you can do to troubleshoot a black screen. <br />Remove a non-system disk from the computer <br />To remove all non-system disks and reboot the computer, follow the steps below:<br />Disconnect any eSata, USB, or 1394 (Firewire) devices that are attached to the computer.<br />Remove any CD / DVD discs or memory cards from the drives if present.<br />Press and hold the Power button for 30 seconds to turn off the computer. Then, press and release the Power button to turn on the computer. <br /><br /><u> NOTE: During startup, a computer checks several devices for an operating system in a pre-determined order. You can change the order that the computer uses in the system BIOS. </u><br /><b>After removing any non-system disk:<br /></b>If the computer starts up normally to the Windows desktop, no further action is needed.<br />If the computer still stops at the black screen continue by restoring the BIOS default settings.<br /><br />for re-installation bios process, waiting for next tips. <br /><span>Thank you</span> <span>for taking</span> <span>the time</span> <span>to</span> <span>read. H</span>opefully these tips beneficial to you to solve your hp laptop.<br /><br />Regards<br />Multilinkent

on Mar 08, 2011 | PC Laptops

1 Answer

On booting it shows mesage" boot manager


Hello prathames830, for the CPU to: Find the OS or Boot Manager !

Follow these instructions
To get the Computer to "Boot into the 'OS,' and Loading Windows."

  • Restart the Computer
  • Next, just before the computer show the "Promt Window!"
  • Press the {F12} button.
  • This will open the "Boot Menu:" [Priority Boot Sequence] window.
  • There will be a "list" of (Devices), Optical Drive / CD, SATA / HardDisk Drive, or USB...
  • I do not know the "Configuration of your Operating System" or the Drive: that "holds the Boot [NTLDR] files.
  • It may also hold the "Master Boot Record" or Boot.ini file?
  • So, what you need to do is give the Drives a "Priority Boot Sequence.
  • Meaning: You will 'place' the Drives in the 'order' of Bootup [First] listings.
  • You will use the {Arrow buttons} to 'move the "Drives."
  • More than 'likely' it will be the (*Optical Drive / SATA or Hard Disk Drive}.
  • Try each, and hopefully the Computer will make it to "Windows," and you can "Login!"

If there is anything else you need help with?

"Write a 'comment': I'll be here to assist you!"

"Best Regards"

Jul 28, 2011 | Dell Vostro 1510 Laptop

1 Answer

Did not turn off system correctley brings up options launch start up repair which dosent work just brings up error mesage and turns off power and start windows normally which brings me back to error...


Hello,

Try to make a repair from the dvd of the windows you are using.
You just have to boot from the dvd player at the start of the computer.
Normaly there is write on the first main screen "press F2 to go setup" "press F12 to launch boot option" so you just have to look which button you have to press for the boot option and restart the computer to press the right button (maybe is F8 by you i don't have no idea)
Then you wait for the dvd to boot, and choose repair.

Mar 28, 2011 | PC Laptops

1 Answer

My HP mini 2010 needs to do a system recovery or restore. But it says i will lose all add programs and files. The back up file option in the recovery manager does let me select it, as i tried to do it...


Here are a few things you can do or try

Restart the computer. If you are already in Windows, you can do this from the Windows Start menu, go to Turn off computer and click Restart. As the computer restarts, watch for a progress bar at the bottom of the screen. press F8 about once every second. Immediately press F8 before the progress bar reaches the right side of the screen. From the Windows Start-up menu, highlight Safe Mode and press Enter. Wait for your desktop to appear, and then make the necessary repairs (for example, uninstall programs or devices). When the repairs are done, restart the computer, and allow it to boot normally.

Alternate:

From the Windows Start menu, click Run. In the Open field, type MSCONFIG and click Ok. On the BOOT.INI tab, check /SAFEBOOT.

Click Restart when prompted.

Turn Off the computer, now as soon as you hit the power button, keep on holding "Alt" key & keep on tapping "F10 key,ie: Alt+F10, it will open the recovery console ,select full factory restore and follow on screen instruction. (Note:this will erase all datas on the computer)

or

During the boot process you will see on the screen to press a certain key to enter setup

Press and hold that key during the boot up process to enter BIOS you can load failsafe defaults or load optimized defaults ,press escape then press f10 to save to cmos to restart


click start all programs accessories scroll to system tools from there you should see a system restore click next a sytem date should open up select the date you want to restore your computer to or if you want a full factory restore or

Turn Off the computer, now as soon as you hit the power button, keep on holding "Alt" key & keep on tapping "F10 key,ie: Alt+F10, it will open the recovery console ,select full factory restore and follow on screen instruction. (Note:this will erase all datas on the computer) or

During the boot process you will see on the screen to press a certain key to enter setup

Press and hold that key during the boot up process to enter BIOS you can load failsafe defaults or load optimized defaults ,press escape then press f10 to save to cmos to restart




Hope this helps don't forget to vote


Feb 19, 2011 | PC Laptops

1 Answer

I AM GETTING A "NO BOOTABLE DEVICE - INSERT BOOT DISK AND PRESS ANY KEY' MESSAGE WHEN I TURN ON MY TOSHIBA SATELLITE LAPTOP. HOW DO I GET TO THE OPERATING SYSTEM?


Hi, in BIOS; do the following: "restart the Computer, and just before the Computer start to load the OS. You must "Press the [F12] button when you here the "Fan" startup, you will also see for a brief moment in the {lower left corner of the screen}. *Press F12 Button to open the {BOOT Setup}. Once the "Boot Manager / Setup / Options" window open, go to the "Boot Device Option," next choose device by [Boot Priority] using the (arrows: Up, Down...) "choose the known booting device," ie: "SATA" Drive. After you have made all the changes; {Press F10 to Save and Exit}. To finalize the configuration change, the Computer will "Reboot." "I hope this information help, give a "Rating" if so, this is the way Fix' Ya work; I help, my reward is a rating on how helpful the "solution is / was," thanks!"

Jul 11, 2010 | Toshiba Satellite Pro L300 Notebook

1 Answer

DELL latitude 100l, someone disabled all boot devices then set config / administrator password. Please help


Boot Priority on Dell Latitude 100L
  1. Turn On Your PC
    Have you ever noticed the messages that pop up on the screen as soon as you turn on your PC? These messages tell you a key combination you can press to enter "Setup" or the "BIOS." Watch your screen and see if you can read what keys to press.
  2. Press the Keys to Enter Setup Mode
    If you did not see a message telling you what keys to press, try tapping the following possibilities as you turn on the machine:
    • Esc
    • F2
    • F12
    • F10
    • F1
    After pressing Esc or other key, you will most likely see instructions telling you how to enter "Setup Mode". Follow those instructions.
    tip.gif On some computers, you must hold down the key before you press the power button to turn on the computer. For example, if you are converting a Toshiba laptop to a Linux Workstation, you must hold down the Esc key and then press the power button. The computer then asks you to press F1, and you can then set the "Boot Priority."
  3. Using the Arrow Keys, Choose the "Boot," "Boot Order," or "Boot Priority" Option
    The menu of choices you see will be different for different kinds of computers. Remember that the choice you want is the "Boot" order or "Boot Priority." On some computers, this is called the "Start Up Options" or "Start Up Sequences." You are going to change where the PC will look for boot information when it starts up. (CD-ROM, HARD DRIVE/HDD, LAN, FLOPPY, USB). If you wish to boot from your Hard drive, then select it as your First Priority.
  4. Using the instructions on the screen, save your settings and start up your PC. The PC must boot from the HDD. Regrds

Jul 01, 2010 | Dell Latitude 100L Notebook

1 Answer

My computer starts to boot then once it is completed the a message comes up saying there is an error and then a blue screen comes up and reboots itself. THis continues and does not stop


When starting up, press the F8 key to catch the Boot Menu. Select the option to disable automatic restart on system failure. Boot and when it fails the Blue Screen will remain for you. Look near the top and see what file has been identified as the failure i.e. NV4_disp.dll. (Google the file name to see what program or hardware the failed file is associated with) Press and Hold the power button to shut down. Turn the computer back on and press the F8 key again to catch the Boot menu, and select Safe mode. If allowed into Safe Mode, try to go into Device Manager and either disable the failing device, or remove the associated program. If this doesn't work you can try to do a system restore to a date before this error started to appear. If you post back the file causing the blue screen, I can instruct you further.

Jan 10, 2010 | Fujitsu PC Laptops

3 Answers

How to restore hp pavilion to factory settings?


Hello

Thank you for using
FixYa for your problem


Restore the PC to original condition with the HP Recovery Manager If the computer cannot open to the Windows desktop, follow the steps below to use the f11 key to launch the HP Recovery Manager and return your notebook to its original factory condition.
  1. When the notebook is powered on, press the wireless button to turn ON the wireless switch.
  2. Turn the power off and on to restart the computer.
  3. Press the f11 key to launch the HP Recovery Manager. NOTE: If the HP Recovery Manager cannot access the hard drive to fix the system errors, use the personal recovery discs to recover the hard drive to its original condition.
  4. When the Welcome to HP Recovery Manager windows displays, click Next .
  5. When prompted to perform a Microsoft System Restore , select No , and then click Next .
  6. When prompted to perform a System Recovery , select Yes , and then click Next .
  7. When prompted to Backup Files , select the desired option.
  8. When prompted to perform a Recover your computer to original factory condition , select Next and allow the system recovery process to complete.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Nov 18, 2009 | Dell INSPIRON 6000 CENTRINO...

3 Answers

Acer aspire 6930 black screen only mouse at start up


Please press the CTRL+ALT+DELETE key and select the option task manager, when it open click on file and click on the new task and type over there"explorer.exe " and press the enter key.

if it is notr working then shutdown the computer and when you start it press the f8 key again and again ansd select the option safe mode with networking" after the login with safe mode with networking"restore the computer" on the previous date.

Nov 09, 2009 | Acer Aspire 6930-6771 Laptop

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