Question about Brother IntelliFax-2820 Laser Fax

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Brother Intellifax 2820 JAMMED

Whenever I get an incoming fax, the paper jams, any help?

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In addition to what bhuggins said, remove the drum/toner unit, carefully remove the toner cartridge and look for scraps of paper stuck in the rollers on the drum unit. I had the same problem and cleaned the machine over and over. I never thought to check the drum/toner assembly, but when I finally did sure enough there was a little scrap of paper causing all my jams.

Posted on Dec 14, 2012

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Clean the rollers, but also check the drum/toner. at the front there is a peice that breaks on occasion that will cause a jam.

Posted on Dec 17, 2008

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Just clean paper path and clean all roolers and specially paper pick up roller.by mian jee

Posted on Dec 16, 2008

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Apr 04, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

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There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

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4 Answers

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Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

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