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New USB devices cannot be installed

All of a sudden my XP Pro computer does not accept new \usb devices. the old ones all work fine, but when i try to use a new one it tries to install it but it fails and i get an error message. of course, i cannot use the device: DOK, printer, camera, anything the computer did not know two weeks ago.
the device-manager presnts the device as a big yellow question mark.
i connect the devices directly into the computer's USB slot.
it seems to me that this may be a corruption in the registry. would appreciate any help.

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  • 10 more comments 
  • yud Dec 15, 2008

    I have tried to manually detect the devices using the hardware manager, but i get the same error message there.

  • yud Dec 16, 2008

    I have tried the USB devices on other computers. they work perfectly. it's just this one computer that gives me the trouble.

  • yud Dec 16, 2008

    as i said, ALL newly introduced USB devices fail on this computer. If they were not on its "memory" two weeks ago, they are not accepted! they are in perfect shape, nothing's wrong with them. I have tried them on other computers.
    thanks for the assistance so far.

  • yud Dec 16, 2008

    I have tried registry cleaning. NO help. actually tried more then one cleaner to be extra sure.
    as a matter of fact, i even suspect that the problem evolved because i use the cleaner frequently (I use CCleaner and Registry Healer). it's only a guess, am not sure, of course.

  • yud Dec 16, 2008

    PuerkoNess suggests i disconnect USB corrupted connections from device manager and then reconnect. how do i do that? is it relevant if the devices are absolutely NOT corrupt, as they work on other computers?

  • yud Dec 16, 2008

    Dipu007 suggests i troubleshoot my USB port. I will try it later today as this is a long procedure. but i would like to ask if this is relevant even if all my 5 USB ports behave the same way?

  • yud Dec 16, 2008

    I have tried using all % USB ports in my computer. none of them work.

  • yud Dec 16, 2008

    there seems to be nothing wrong with my USB ports. proof: they are fully functional for devices that have been introduced before the problem started. i would hate to delete them, fearing that the old ones will stop working too.

  • yud Dec 16, 2008

    i have tried to update drivers for the new devices. the wozard recognizes the device, like "cruzer" of "canon", but i still get the "cannot install the hardware" error, and "the wizard cannot find the software" message. I have all the possible combinations in the device manager, but NONE work.

  • yud Dec 16, 2008

    I have checked for viruses and malicious programs. did not find any.

  • yud Dec 16, 2008

    two poeple have already said that i should reinstall the Operating System. i am sure this will work but i would really like to avoid this by trying to fix the registry first.
    any ideas? how can it be done?

  • yud Dec 16, 2008

    tried system restore. but somehow i cannot go earlier than this month. reinstalling into early December did not get any solution.

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15 Answers

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In referance to yellow icon click on and tell it to update drivers.RICHARDM69

Posted on Dec 16, 2008

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I would try deleting use drives under device manager. Then restart, that will reload drivers a different way. Also check windows updates as sometimes their updates can throw a wrench in your operations.

Posted on Dec 16, 2008

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Too much Registry cleaning.

try updating driver BUT search for the device driver in C:\WINDOWS\system32\drivers

also try using the supplied driver disc (e.g printer)

since the device worked on another computer, you can also try copying the C:\WINDOWS\system32\drivers contents to that troublesome computer.

If only you had a back-up copy of your Registry two weeks ago.

Registry information instructing Windows where to look for system files and device drivers is corrupted or missing ("registry cleaners" delete entries in the registry).

Registry = Windows
Corrupt = OS re-install

Posted on Dec 16, 2008

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Hi,
You can restore system in bakc dates like 2-3 weeks back.
This will resolve your USB port issue.
To restore PC in back dates, got to Start, Run, write "msconfig" and press OK.
a window of "System Configuration Utility" will appear. You will see Launch System Restore tab, press and select restore date.

Posted on Dec 16, 2008

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Its the problem in your operating system.just need to format it and then reload it again and it will then work properly.all the usb drive u r using they r proper its the fault in the operating system.without formatting the system it will not detect or recognize the device. thanks.

Posted on Dec 16, 2008

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Sir,

It is the problem with OS. U must reinstall the OS it will be solved. Because the OS have pre-loaded usb drivers so if u reinstall the OS it automatically fix the problem. Before reinstall OS backup all the files and folder....try it

thanks
good luck

Posted on Dec 16, 2008

  • Asfiya Ahamed
    Asfiya Ahamed Dec 17, 2008

    ok u didn't reinstall it. Just repair OS. Hope it will be fixed. During repair no files have been erased. If do not know to how to repair it...let me know. i will send the illustrations to repair os.

    thanks
    good luck


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Hi and welcome to FixYa,

For the moment, may I offer an alternative (non hardware) possibility? It is possible that you have a virus and/or a malicious software running in the background. To confirm, plst try Ctrl-Alt-Del and the Task manager should show. Additionally, Windows key + R, type "msconfig" less the quotes and the System Configuration Utility show show. If not on either, then virus very very possible.

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 16, 2008

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You need to go back into Device Manager and wherever there is a yellow question mark, right click that particular device and choose 'update driver'. Just follow the default instructions. I would then do a complete virus scan. (It sounds unrelated, but several times I've had a customer's USB or cd/dvd drive stop working because of a virus). I prefer AVG Free 8.0, and think it is the most effective anti-virus. You can download it here for free. I would then try again to install your new devices. Make sure that you have the latest drivers, usually available from the manufacturer for free download. Good Luck!

Posted on Dec 16, 2008

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First of all uninstall or remove the Drivers shown with yellow mark in Device Manger, after unplug the New USB device.

Then reboot PC and then Check it and then install the USB device from the CD.

Power off PC and then plug in the USB Device in Slot. This will help you to solve the problem.

Let me know if you need further assistance.

Scott

Posted on Dec 16, 2008

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Perform the following steps to troubleshoot the USB port when the computer does not detect a USB device:

  1. Check Device manager to see whether the device displays under the USB section or the Other Devices section. To do this, follow the procedures below:
    • Right-click My Computer, and click Properties
    • Double-click the System icon, and then click the Device Manager tab.
    • Check for the device under the Universal Serial Bus controllers or under the Other Devices section.
    • If the device is found under Universal Serial Bus controllers or Other Devices, then remove the device from Device Manager, disconnect the USB device, restart the computer, and install the USB device software following the manufacturer's suggestions.
  2. If the USB device is missing, double-click the USB Root Hub, click the Power tab, and then click Power Properties (if it is shown). The available ports and power usage is shown. Remove the devices and use a powered HUB if the displayed power is over 500mA. To check the properties of a HUB double-click HUB and the HUB information window will open.
  3. Remove high-speed USB cables that are over three meters and use high-speed cables that are less than three meters.
  4. Only use high-speed cables less than three meters with high-speed USB devices (Multifunction devices, scanners, and cameras).
  5. If the USB device is connected to a USB port on a keyboard, unplug it and plug it into a USB port on the computer or a powered HUB.
  6. There may be an issue with the USB port.
    Try plugging into a different USB port. If the USB device displays in Device Manager after plugging the cable into a different port, then Uninstall and reinstall the USB device software driver.
  7. Disconnect all USB devices and use the following steps to remove the USB Host Controller:
    1. Restart the computer and press the F8 key repeatedly after the first screen displays. A Startup screen displays.
    2. Select Safe Mode and press Enter. Windows starts with Safe Mode displayed in all four corners of the desktop.
    3. Right-click My Computer, and click Properties.
    4. Click the (+) plus sign next to the Universal Serial Bus.
    5. Select USB Root Hub, and then click Remove. Continue until all USB Root Hubs are removed.
    6. Close Device Manager.
    7. In Windows 98 and Me, click Start, click Find, and click Files or Folders. In Windows XP, click Start, click Search, and then click all Files and Folders.

    8. Set the Look in box to Local Hard (C:;D:).
    9. In the Named box type "usb.inf", then click Find Now.
    10. Right-click USB, then Install.
    11. Restart the computer and verify that the USB Root HUB exists in Device Manager.
    12. Install the device software driver using the manufacturer's recommended method.
    13. Reconnect the USB device.
      Consult the manufacturer of the device for support if the device still fails to display.

Posted on Dec 16, 2008

  • 1 more comment 
  • Sibananda Jena
    Sibananda Jena Dec 16, 2008

    try following registry tricks

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\upnphost]

    in your registry. Set the value of “Start” to “3′ to enable it. and you
    will need to find the key [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SSDPSRV]. Set the value of “Start” to “3′ to enable it.

  • Sibananda Jena
    Sibananda Jena Dec 16, 2008

    I think some system file corrupted..It is better U re install Operating System..

  • Sibananda Jena
    Sibananda Jena Dec 16, 2008

    XP comes with drivers for USB mass storage. If it asks for drivers then it cannot find them...

    Where to search for drives is stored in the registry. Start the
    Registry Editor (Run -> Regedit). Check if under
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion the value
    'DevicePath' points to '%SystemRoot%\inf'. Additional items, separated
    by semikolons, are ok but '%SystemRoot%\inf' has to be one of them. Screenshot

    Then delete the file C:\WINDOWS\inf\infcache.1 - XP will recreate it.

    The INF folder and the infcache.1 file are 'hidden'. To see them in the Windows Explorer:

    Menu 'Tools' -> 'Folder Options'

    Tab 'View', mark 'show hidden files and folders'

    If it still doesn't work after a restart, the files in C:\WINDOWS\inf might be corrupt. An Windows repair install helps then.


    Another thing to check is if the values 'FactoryPreInstallInProgress' and 'AuditInProgress' are set to '1' under

    HKEY_LOCAL_MACHINE\SYSTEM\Setup

    and

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory
    .
    They should be 0 or non present.



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  • 275 Answers

From Device manager , disconnect USB corrupted connections and connect back. this will refresh the connections and fix corrupted registries

Posted on Dec 16, 2008

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Try running a Registry Cleaner on your computer that can clean and repair your registry to fix this error on your USB or if you have the setup CD for your MOBO you can run it and repair the software for your USB devices....

Posted on Dec 15, 2008

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This sounds like a regerstry problem(you may have to do a recovery to the system to correct problem! also try another usb jack!

Posted on Dec 15, 2008

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Check out the device in any other machine as u said the old usb device is detecting and working properly and new is showing the error.it could be faulty new usb device.

Posted on Dec 15, 2008

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Do this have the hardware manager manually try to detect the new device. find this in the control panel.

Posted on Dec 15, 2008

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