I have 2 problems. Whenever i deleted songs, they weren't deleted from the player. i got zero second songs instead of no song. And also, alot of my songs lost there album and artist name, like it just disappeared. now the only way i can reach those songs is from the songs menu, because they aren't under the artist or album menu.
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if you are deleted the song using computer interface before, it is still on hidden file. plugin your device to computer and go to your sansa directory, unhide all hidden file and delete it if you are using windows, but for mac pc, just go to the finder then ampty the trash.
Download the latest firmware upgrade for the device at www.usasupport.philips.com
The firmware upgrade will delete all songs off the device
Re-add the songs you would like
It should work better the second time around
You need to be in MSC mode to do deletion in My Computer; put in MSC mode in the settings menu under USB, then plug in, go to My Computer and open it as a drive, go to Music folder and delete by rightclicking on songs and choosing delete. You can also format the player by rightclicking on the drive letter of the sansa and choosing format. If you are deleting from a program like Rhapsody (ugh) or windows media player, you will get a lot of issues and not all will delete. Stick with My Computer in MSC. Also as a side note, make sure you have all file folders showing including hidden files in the tools menu in My Computer
Someone else mentioned this problem....I thought it might be that some files have different artist names (or vice versa?). You really have to keep a clean library with proper summary fileds (artist, title, track number, etc.).
First of all, you should always be using MTP mode (USB mode in Sansa player settings). MTC mode is problematic.
Are you using WMA or mp3 files? The other person had the same problem using WMA files....maybe using mp3s would fix this.