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My keyboard & mouse keep going off (MX5000) This has happened so many times, I would like to get a new keyboard and mouse. I have a 3 year warranty, and I'm angry today, because I was very busy in my home office, and people came to pick up checks and I couldn't print them. I'm on my notebook right now. I'm so tired of dealing with this. I have purchased Logitech for years, and I would think they would like to continue serving my needs.

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Check the rechargable battery, in the mouse and keyboard if it's wireless, if not, get back with me. Also check your bluetooth settings, I am leaning more toward that. Bluetooth is sometimes troublesome. Use the default settings, if you can, keep a spare usb mouse around for times like this. These machines get touchy sometimes, and the more "stuff", they have to do, the more likelly a problem will arise.If that's not the problem please let me know if you installed any new hardware or sofware apps, since the last time you used it for this task, thanks

Posted on Dec 16, 2008

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Do i have a warranty with my mouse?


It has a 3 year limited warranty which basically covers defects and poor craftsmanship. If you have had it less than 3 years and you think the problem is not due to wear & tear then contact Logitech for a replacement.

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Are you sure your system forfills the system requirements on the MX5000. I once had a wireless keyboard and mouse and because my stem was not in the specifications it frequently lost connection too. You could also try re-installing the drivers. You can find them on the Logitech support page.

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There is no need of getting warranty. Just try to keep it clean and it will run for years.

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As far as I remember, Logitech has 5 years warranty on this particular desktop set. Call the support in your country and ask! (or read on the box if you still got it, but you better put all the screws back in first :-)

PS: Did you check that the ribbon cable to the display was firmly inserted in the corrosponding scoket on the cuircuit board inside?. There is also a small clamp that slides and insuers connection.

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