Question about Inter-Tel Encore Phone

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Inter Tel Encore will not roll over

I recently installed a refurbished encore system with 4 lines. Everything is working except, when you call our main line it will not roll over to the other lines.

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That is not a function of the phone system. You need to call your telephone company and have them configure your lines to hunt

Posted on Jan 09, 2009

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As far as I've seen, the data line light on the modem should indicate whether the data signal is coming through from AT&T or not, so I'd suspect that there is a problem with the signal from AT&T rather than between your modem and computer.

It is possible that the data signal lapsed for a while and your modem thinks it's still not there without actually looking. You can try unplugging your modem from it's power for about a minute (at least 30 seconds) and then replugging it in afterwards. That sometimes allows it to see the new data signal if it lapsed previously for any reason. After all lights light up (especially the data one), then try to go online again. If that doesn't work, try restarting the computer and if that doesn't work I'd try to talk to someone higher up in the AT&T support and explain about the data signal not showing on the modem so you can get them to fix it.

Hope that helps! :)

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On your Intertel Encore system you can program from a phone at extension 20. Intertel does not allow the sale of the manual to end-users (you) only Intertel dealers have access. I can help with the time change: From EXT 20 press the PROGRAM key, use the arrow keys to scroll until "System Programming" is displayed. It will ask for the password. The default is 1111, if it's been changed you may be in trouble... You would then select "System" then Select "Time and Date" - change the time (24 hour format) and date (MMDDYY) then hit the SPEAKER button to complete programming. I hope this helps. I have not done this myself, just passing on the instructions.

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