Question about Inter-Tel Encore Phone

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Inter Tel Encore will not roll over

I recently installed a refurbished encore system with 4 lines. Everything is working except, when you call our main line it will not roll over to the other lines.

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That is not a function of the phone system. You need to call your telephone company and have them configure your lines to hunt

Posted on Jan 09, 2009

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When conferencing two outside parties, how can I (from the Inter-Tel Phone at the office) have myself removed permanently? When I drop off the line and leave the two people on, it rings me back to where I...


The Inter-Tel will not allow you to leave the conference without disconnecting the outside parties, this is the system design. The hold recall time could possibly be increased to reduce the aggravation.

Dec 07, 2010 | Inter-Tel Axxess Corded Phone

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Everyday i reprogram the time to current pacific time. sometime during the day and or night, it reverts back an hour


Hello,

the fault is from the battery of your phone. There is a battery in the phone that keeps the time going, this battery is weak, that's why each time you set your time, it reverts back again because the battery is weak.

Its the same thing that happens to a wall clock, when the battery of a wall clock is weak, it begins to draw the time back.

Also, another cause of this problem is if the phone is turn off and removed from power, this can affect the time.

I hope you understand my explanation.

Good luck.

Jun 09, 2010 | Inter-Tel Encore Phone

1 Answer

Admin changes on encore cx


You can actually do the system programing thru the phone itself, press the prog button above the display on the phone & go to system programing, you'll need the system admin code (try 1111).
Alternatively you can install a programing applicatrion on your pc & connect to the async port on the main control unit. The program applicaion would have been delivered with the system docs.

Mar 05, 2009 | Inter-Tel Encore Phone

1 Answer

Speaker phone indicator will not go off


Liooks like you have the phone programmed to "Handsfree answerback" this will cause the handsfree light to flash continiously.
In this mode the phone will auto answer any internal call from another extension.... so watch out.
To switch this mode off press the program button above the displey & you be given th option to switch "Auto Answer off " I think it's the first option, try it.

Jan 07, 2009 | Inter-Tel Encore Phone

1 Answer

Inter-tel ECX 1000


You definitely can do this with a ECX feature set if you program the lines on the keys. You've got to program "Button Hopping" off in the system this automatically puts the first call on system hold when you press the line key for the second incoming call.
I don't think there's a limit to how many you can have on hold.

Oct 23, 2008 | Inter-Tel Encore Phone

1 Answer

Inter-tel 660.300 Intertel Premier 24 Button


Line could be dead from local provider (Verizon,etc.).Could be a bad port on the phone system. Maybe a bad connection into phone system. What Intertel system do you have?

Oct 16, 2008 | Inter-Tel 660.3000 Intertel Premier 24...

2 Answers

Intertel Encore CX - phones will not initialize and cannot connect via MPS software


There are 3 capacitors on the the mother board that blow. You need to completely disassemble the unit down to the main board. The main board in held in place by 3 screws, then needs to slide to the left to free it from the case. Carefully pry it to the left using a flat blade screwdriver.

The capacitors are underrated for this board, and I use a capacitor with a higher voltage rating to replace them. You can get these from Radio Shack, P/N 272-1030, 470uF 35V.

The ones that usually blow are the 3 on the bottom left of the main board. They are in a vertical row, and you can see that the top of the capacitors "puff" and have a little dome on top of the capacitor.

Replace the capacitors, and reassemble. The 35V rated ones are just a little bigger and you may not be able to push them down to the board all the way, but no worries, it will fix your problem. We are a dealer for this product and found that every one that we install, failed with the same problem.

I should mention that there is another capacitor just to the right of these 3 that may also fail. Again, look for the top of the capacitor. If it is not perfectly flat, change it.

Jun 18, 2008 | Inter-Tel Encore Phone

1 Answer

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I accidentally set everything to clear including the defaults on our phone system at work. I cant get into programming now to change everything back as it deleted password for access to programming function.

May 16, 2008 | Inter-Tel Encore Phone

1 Answer

Inter-tel Access


You definitely need to have a local phone installation company come in and help you with this. Axxess system setup and programming is extremely complicated for someone that has not worked with it and it requires specific software to make program changes. If you know the company that installed (or services) the system you should call them.

Nov 09, 2007 | Inter-Tel Axxess Corded Phone

1 Answer

Change Time and Names


On your Intertel Encore system you can program from a phone at extension 20. Intertel does not allow the sale of the manual to end-users (you) only Intertel dealers have access. I can help with the time change: From EXT 20 press the PROGRAM key, use the arrow keys to scroll until "System Programming" is displayed. It will ask for the password. The default is 1111, if it's been changed you may be in trouble... You would then select "System" then Select "Time and Date" - change the time (24 hour format) and date (MMDDYY) then hit the SPEAKER button to complete programming. I hope this helps. I have not done this myself, just passing on the instructions.

Jan 30, 2007 | Inter-Tel Encore 618.4001 Phone

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