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My computer wouldnt let me get on the internet,i rang my network people and they got me on but said i cnnot now use my wireless router as norton is causing problems and to contact them to remove something ? i dont know what i can use a computer but am not technical,i got 3mnths free norton when i bought my computer but did not renew and dont want to . please help me i need to use my wireless router thanks.

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  • alanita13 Dec 17, 2008

    hi,as i said i can use a comp but i dont understand anything technical,however my comp is a laptop packard bell B.V says model . ALP-AJAXC3 for use with power supply model Delta SADP-65KBA. my wireless router was supplied by talk talk and says EchoLife HG520s.so confused make it easy please. regards Anita.

  • Stephen Medley
    Stephen Medley May 11, 2010

    Welcome to FixYa. Removing Norton is an annoyance that they can provide as if you try to remove it there will be residual files. You will need an anti-virus program so if you decide that you do not want to subscribe to Norton go to their website and read their FAQs on how to remove it and then go to Start>Control Panel>Security and under anti-virus status disable it or check the box that says "I will monitor my own anti-virus". 
     For me to help you connect to your wireless router I need to know the Brand/Model number of both the router and your computer, the operating system (XP/Vista) and whether your using DSL or cable for your broadband. Steve Medley

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Norton will have an uninstaller located in control panel. I would uninstall Norton first and then run ccleaner to remove dead links and misc 'junk' files from your pc.

I recommend you do install an anti-virus program. May I suggest a free good one? AVG

Posted on Dec 15, 2008

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Cant get wifi unless I am a couple of inches from router. All other wifi devices work perfectly. I even downloaded the latest driver directly from Intel and problem still exists.


Having a wireless Internet signal in your home allows multiple devices to use the same Internet connection without having to run lengths of Ethernet cable to each device. Given that the wireless network is transmitted over the air, the consistency of your Internet connection depends on the strength of the wireless signal. If wireless signal strength is not strong enough to give you a consistent Internet connection, there are a few simple steps for finding the problem and improving your signal strength.

Reset all devices. The majority of Internet issues, including poor wireless signal strength, are very often solved by a simple power cycle of all the devices in the network. Locate the power cords of both your modem and your wireless router and remove them (if you use a modem/router combination, simply unplug the power to that device). Leave them unplugged for a full 30 seconds, plug them back in and restart your computer. When your computer fully reboots, check your wireless signal strength to see if it has improved. If it has not, further troubleshooting is required. Move your computer closer to your router, or your router closer to your computer. Wireless routers do not have unlimited range. One reason your computer may be getting a weak signal strength from your wireless network could be because your computer is simply outside of the router's range. Typically, ISPs (Internet Service Providers) will install your modem in one specific location in the house and the modem will not work at other locations, so moving the modem or modem/router combination may not be a possibility. If this is the case, you may need to move the computer to a location that is within the range of the wireless router's broadcast. If you still get poor signal strength, your router may be experiencing a malfunction. Contact the technical support department of your router manufacturer. Router malfunctions often are not the result of a bad or broken router, but of something much simpler, such as the router's needing a firmware upgrade or an incorrect setting on the router's internal setup. If your router manufacturer is unable to improve your wireless signal strength, it may be time to purchase a new router. Purchase a new router. Wireless routers are priced in part based on how widely their wireless signal broadcasts (in other words, the more expensive the router you buy, the larger a wireless signal the router will broadcast). Included in the packaging of each wireless router is the approximated range, in square footage, of that router's wireless network. A good rule of thumb is to know the square footage of your house and buy a router that can accommodate that square footage. That way, as long as the router is functioning properly, you will have strong wireless signal strength throughout your entire home.

Mar 01, 2013 | Samsung 19628 NP300V5A-A0AUS NP300V5AI

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Connected to wifi but no internet connection


Wireless networks have become an increasingly popular way to access the Internet. Connecting to a wireless network allows you to browse the Internet without having to physically connect any cords to your computer.


Troubleshooting wireless connectivity can sometimes be confusing, because even if a wireless network is not able to bring you to any web pages, often your computer's wireless card will still connect to the wireless network that is being broadcast.


In other words, a wireless network will read "connected" even if it is not connected to the Internet.


Connect to a different wireless network. If there is an alternate wireless network within range of your computer that you legally are able to use (a free public Wi-Fi rather than your neighbor's wireless network, for instance), try connecting to it and browsing the Internet.


If the same issue occurs on the alternate wireless network, you may have an issue with your computer's wireless card or with your Internet browser.


If you are able to connect to the alternate network but still not able to connect to your own, the problem is most likely localized to the wireless network you use at home.


Reset all devices.

The great majority of Internet connection issues can be resolved by a simple reset of all the devices in your home network.


Locate the power cords of both your modem and your wireless router and unplug them (if you use a modem/router combination, simply unplug its power cord) for a full 30 seconds.


Plug them back in and restart your computer.

Try to connect to the Internet using your wireless network after your computer has booted back up.


If the connection still fails, some further troubleshooting is required.

Bypass your wireless router.


If your computer's wireless card is connecting to your wireless network of choice yet you are still not able to access any websites, there may be a connection issue on either your modem or router.


The easiest way to locate the problem is to temporarily eliminate the router from the network. Locate the Ethernet cable that connects your modem to your router and unplug it from the router.


Plug the cable directly into one of the Ethernet ports on your computer and reset the modem in the manner described above.


Now try your Internet connection again. If there is still no Internet access, the problem is most likely with your modem or your computer; contact the technical support department of your Internet service provider (ISP) for further assistance.


If the modem goes online directly connected, your router is causing the problem and may need to be reconfigured. Contact the router manufacturer for further assistance.


Hope this helps


Oct 24, 2012 | Cisco Linksys WRT54GX4 WirelessG Broadband...

1 Answer

How do I extend wireless coverage?


Extend the range of WiFi signals with Hardware If your router is placed on the ground floor of your home, the Wi-Fi signals will be very weak or may not even reach the basement computer or the printer upstairs. The situation will be no different if you work in a fairly large premises or if there are too many walls in the area.
In that case, here are some hardware device that you can consider to extend the reach of your Wi-Fi network:
wifi_repeater_thumb.jpgOption #1. You can attach a WiFi Repeater (also known as Wireless Range Expander) to your router and quickly expand the coverage of your wireless network without using any cables.
The Repeater should be placed within the range of your existing router and it will reflect the signals to other areas where the wireless reception was earlier poor (or totally absent). The Repeater can connect wirelessly to both routers and access points (see #3 below).
Option #2. (This is my current setup) You can get another wireless router and connect it to your existing router using an Ethernet cable. The advantage is that this setup comes pretty cheap and the Internet speed stays almost the same even for computers that are accessing the web via the new router.
You can get a 100 feet long Ethernet Cable (also known as Cat5 or LAN or RJ45 cable) for less than $10 and wireless routers start at $20. Here's a detailed guide on how you can connect two routers together.
Option #3. You also have the option to use an Access Point instead of a router to extend the WiFi range but that's often not required because Wireless Access Points can be more expensive than equivalent routers.
The other advantage with a router is that is has extra LAN ports so, in future, you can connect more wired computers for sharing files or you Internet connection.
Option #4. If you have an old desktop or laptop computer, you should consider adding an external (USB based) wireless adapter or upgrade the internal network card to improve the wireless reception (and thus Internet speed).

Jan 04, 2011 | NetGear WNDR3400 N600 Wireless Dual Band...

1 Answer

My second computer wont connect to the internet. it was working fine yesterday and my girl shut it down because it was running slow. she turned it back on and it wouldnt connect.


Is it a wireless computer ?
If it is wireless computer then make sure that it is connected to the wireless network .
If ti is connected not connected to the wireless network then you will need to connect to the wireless network.
If it shows it is connected then check the IP address on the computer.

Click Here for more information about the routers and network

Feb 24, 2010 | D-Link RangeBooster G WBR-2310 Wireless...

1 Answer

Belkin Wireless N+ router won't connect to the internet anymore.


Please check the range of that wireless router and also connectivity of the router.


Jan 18, 2010 | Belkin F5D9630-4A Wireless Router

1 Answer

Tried to secure my wireless connection, but all I did was stop my UTStarcom adapter from getting internet access. I now can't log onto my UTStarcom router setup page anymore. Can't I just reset this? I can...


Symptom You are trying to access the Belkin router’s Web based Configuration page and you are not able to do so. You can access the Configuration page from any computer behind the router.
Resolution To address this issue, follow the instructions below:
  1. First check for the physical connections between the computer and the router. There should be a cable (cat5 or above) running from one of the LAN port of the router to the Ethernet card in the computer.
  2. If the computer is wireless, it should be associated to the Router/AP.
  3. Check for any firewalls (Mcafee, Norton Internet Security) on the computer, which should be disabled.
  4. Check for an IP Address on the computer in the range of the router i.e. 192.168.2.x (x can range from 2 to 254). The router also assigns an automatic IP address to the computers in the range 192.168.2.x (x can range from 2 to 100). For instructions on how to check the IP address on the computer, Refer to Article 13.
  5. If you are not getting an IP Address on the computer from the router you will need to manually assign an IP Address to the computer.
  6. You also need to restore the Internet Explorer browser to its default settings.
  7. Go to Control Panel and click Internet options. Select the Program Tab and click on Reset Web Settings.
You should be able to get the router's configuration page if the above instructions are followed in order.
Cause You not being able to logon to the router's configuration page could be due to the following reasons:
  1. The computer is not able to establish connectivity with the router (wired or wireless). This can happen due to physical reasons E.g.: Improper cabling, bad cable, and no wireless signals.
  2. The computer not getting an automatic IP address from the router (DHCP ** assigned).
  3. Firewalls (Mcafee, Norton Internet Security) on the computer blocking the communication between the computer and the router.
  4. Improper browser settings (Internet Explorer)
** Dynamic Host Configuration Protocol
Summary The Router is a configurable device and you can manually log into the router’s configuration page to set its various operating parameters like connection type, security features and options to update the router’s firmware.

Jun 22, 2009 | Belkin (F5D7231-4) Wireless Router

1 Answer

File sharing problem after installing Netgear DG834G ADSL/Wireles


- Run the Windows Network Wizard in each computer on the network.

Mar 10, 2009 | NetGear DG834G Router

1 Answer

Belkin G Wireless router not connecting to net


Did you save the IP addresses ?You may have to configure the router manualy go to your network ,settings or type in run box IP config and see whats going on

Dec 27, 2008 | Belkin (F5D7230-4) Router (587009)

1 Answer

Acer with Windows Vista does not connect to Internet


You're laptop needs to have a profile for the router. Go to Network and Sharing Center, Manage Wireless Networks. Please remove all the listed networks there. Now click on Add, then Add a Network in Range of this Computer. Select the wireless name of your router and connect. If it asks for a network key, please type your wireless security key then connect. That should do it.

Dec 19, 2008 | Acer D-Link 2.4GHz Wireless Router 802.11b...

1 Answer

Weak connection on one computer in network


set the wireless channel for you router to the maximum level and save the changes

Nov 13, 2008 | Linksys Wireless-G WRT54G Router

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