Question about Whirlpool GS6SHAXMQ Side by Side Refrigerator

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Ice/Water Dispenser Not Working...

I recently purchased this refrigerator and had to get the doors off to get it in the house. Doors have been put back on and the wire in the top of the freezer has been re-connected but the ice dispensing panel is dead, no water or ice will dispense and the lights wont come on. Ice appears is being produced in the door as normal. Thanks in advance for your help.

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  • Anonymous Aug 06, 2008



    The Ice and water dispenser was working and now is not working. What do I need to do?

  • danielle_ser Jan 04, 2009

    my ice maker is a grinding noise after i recently emptied the ice bucket. my freezer will not make any more ice

  • Anonymous Mar 18, 2014

    Replaced a broken water dispenser actuator and put everything back, but I didn't know what to do with the wire harness, part # 1196633. Now the water dispenser and the ice dispenser do not work. Is there a video available, please help.

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  • Master
  • 1,462 Answers

Suspect you didnt connect plug and socket wiring at top of door properly

Posted on Mar 20, 2007

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GE profile refrigerator ice maker not working


Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement.
Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement.
Water dispenser doesn't work
  1. Dispenser control board
If the water dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the water dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The water dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the water dispenser is functioning.
  1. Water tube in door is frozen
If the water dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator water dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Water filter
If your water dispenser's flow is running slow check to ensure that your water filter is not clogged. If after checking you determine that the filter is clogged, simply replace the filter. Filters should be replaced every six months to ensure clean drinking water.
  1. Door switch
If the refrigerator water dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the water dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement. Appliance Repair Help Troubleshooting and Appliance Parts

Aug 18, 2014 | GE Refrigerators

1 Answer

Door dispenser not working


Is the ice maker working properly? There is a water filter in the refrigerator through which both the ice maker and water dispenser are supplied and over time it will slow down the flow and eventually block. Have you changed it recently? Often, ice cubes will get smaller as it blocks and the ice maker will also quit.
Also, have you checked the water supply line that goes to the ice maker and water dispenser? It should be a small diameter copper or plastic line that connects to the back of the refrigerator.
Ed

Jan 08, 2014 | GE GSH25JSTSS Stainless Steel Side by Side...

1 Answer

Water dispenser doesn't work on ge hotpoint freezer


Here recently I have run into 2 of these units that do this and have found that the dispenser line is frozen in the freezer door. The way to test this is to remove the kick plate under the doors (It is easiest to open both doors to do this) Disconnect the union in the water line leading to the door by pushing in on the waterline and pulling in on the end of the fitting. When the line is apart, close the doors and push in on the paddle as to fill a cup with water. If you get water out of the line under the door then your line in your door is frozen and you will either need to replace your door or let the unit thaw for 24 hours with the doors open. Cheaper to thaw. If no water comes out under the door when paddle is pressed then you will need to replace the water valve as long as you have 120 volts at the valve when actuated.

Apr 11, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Water & Ice dispenser quit on Kenmore 106.9535110


recheck the electical connection at upper frz door hindge sometime a wire could be pushed out but check to see that the control lock was not set by accident

Dec 11, 2008 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

1 Answer

GS6SHEXMLoo side by side ice dispenser not working


On advice from the tech I removed acess door. It was covered by frozen moisture.
I removed the motor it was full of water. I verified 120 volts at plug to motor from control
by depressing the door switch and ice dispenser lever at same time. The motor ohms out
but because of amount of water removed from it I am going to replace it and see what happens.

Aug 05, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Amana Refridgerator Freezer, French Doors


Most side-by-sides have a length of hose at the bottom of the freezer that send the water to the ice maker and water dispenser. take the back off so you can see this hose, there may be a kink in it, or a clog.

May 30, 2008 | Amana ACD2232HR Side by Side Refrigerator

1 Answer

Whirlpool ice dispenser not working


RECHECK THE CONNECTIONS AT THE UPPER DOOR HINGE WHERE THE ELECTRICAL WAS DISCONNECTED. MAKE SURE ALL THE PINS ARE STAYING IN THE PLUG WHEN YOU CONNECT THEM TOGETHER.
ALSO, BE SURE THE ICE BIN IS PROPERLY INSTALLED.

Apr 16, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Ice and Water not dispensing. Light button not working


INSIDE THE DISPENSER ASSEMBLY IS A SEPARATE ELECTRONIC BOARD THAT CONTROLS THE DISPENSER.
OCCASIONALLY, THE DOOR SOLENOID OR THE CUBE ICE SOLENOID WILL SHORT OUT CAUSING A BURNOUT OF THE DISPENSER CONTROL BOARD. CHECK FOR A BURNT SMELL COMING FROM THE DISPENSER HOUSING. IF YOU SMELL IT, THE BOARD AND/OR SOLENOID NEED TO BE REPLACED.

Apr 10, 2008 | GE (PSS26MSRSS) Side by Side Refrigerator

2 Answers

Water dispenser not working but ice maker does


The water line freezes inside the freezer door. There is now an add-on water line heater you can install to thaw the line.

Mar 01, 2008 | GE 24.6 cu. ft. Side-By-Side Refrigerator...

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